Why did my score drop because I paid off one of my accounts

GetHuman607487's customer service issue with Experian from April 2018

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The issue and preferred resolution, in GetHuman607487's own words:
The problem I ran into: Why did my score drop because I paid off one of my accounts
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Experian

Experian credit report app
Customer service issue
Reported by GetHuman607487
Apr 18th, 2018 - 3 mons ago
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GetHuman607487 started working on this issue
Apr 18th 1:27pm
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Apr 18th 1:31pm