Expedia Customer Service Issues

Archive 87

The following are issues that customers reported to GetHuman about Expedia customer service, archive #87. It includes a selection of 20 issue(s) reported November 18, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently booked a flight from Las Vegas to Aruba with one layover in Miami for 4-30-23. When filling out the online form, I provided my credit card details but did not include my passport number as I have yet to receive it. I realized later that I did not receive an itinerary number. I have flown with American Airlines before, and the flight numbers are AA1858 from Vegas to Miami, then AA2217 to Aruba. The return journey is AA1028 from Aruba to Miami, and then AA1858 to Vegas. I am unsure if my booking was successful, as I cannot find the itinerary number. If the reservation did not go through, please inform me as there are others traveling with me who need to coordinate their flights. Thank you in advance for your assistance. PS: The website is not accepting my email address, so I'm providing my husband's instead.
Reported by GetHuman7961590 on Friday, November 18, 2022 9:57 PM
I attempted to contact Expedia using the provided phone numbers, but unfortunately, I only reached their unhelpful AI system due to technical issues, which seems to be a company-wide problem. Despite my efforts, my reservation appears to have multiple issues, as the hotel could not locate it even after contacting them with the reservation numbers provided. The discrepancy between the 13-digit number from Hotels.com and the 10-digit number from the hotel further complicates the situation, especially when the alternative methods to locate the reservation via email and itinerary number have also been unsuccessful.
Reported by GetHuman7966800 on Monday, November 21, 2022 2:02 PM
I recently stayed at Bayside in Clearwater from October 1st to October 5th instead of my original check-out date of the 7th due to work commitments. The staff member at the front desk informed me that I needed to contact customer service to request a refund for the unused nights. However, when I provide my booking number, it does not show any information in the system, preventing me from resolving the issue. I am looking to speak with a customer service representative to ensure I receive a refund for the nights of October 6th and 7th, specifically related to my October stay and not the one in November.
Reported by GetHuman7966862 on Monday, November 21, 2022 2:28 PM
I made a reservation for two rooms at Ramada Hotel in Belize City for September 15th to 16th, [redacted]. One room was for my partner and me, and the other for two friends. Unfortunately, my friends couldn't make their flight due to delays. I asked the front desk to waive the charges for their room, and they agreed, which I appreciated. Upon inspecting my room, I found mold in the bathtub and a musty odor. I requested a different room, but after checking the second room, I was still unsatisfied with the condition and smell. I decided not to stay. The front desk refused to refund me, citing the waived second room charge. I disagree with this policy, as a refund should be based on the room's conditions and my choice not to stay, not on a previous waiver. I am disputing the $[redacted].31 charge for these reasons.
Reported by GetHuman-fabiajef on Monday, November 21, 2022 10:20 PM
We bought plane tickets through Expedia on British Airways. Unfortunately, due to COVID restrictions and cruise cancellations, we had to change our flights twice. The second time, we couldn't secure a flight because Italy enforced a last-minute 10-day quarantine for transit passengers. Despite contacting both Expedia and British Airways for help, we were unable to resolve the issue, leading us to cancel the flight and receive $3,[redacted].00 in travel credit. However, rebooking has been challenging. There is only one eligible flight, which doesn't align with our cruise schedule, and the price difference is $1,[redacted].00. The communication process has been frustrating, with long hold times and unhelpful chatbots. Update: The situation worsened as we discovered the increased flight prices required us to downgrade to a lower class. We were restricted to only one flight option for credit use, which was much pricier than our original purchase. British Airways demanded booking in the same class, significantly raising the cost. Feeling extorted, we faced paying an additional $[redacted].00 to access our $[redacted].00 credit. The lack of flexibility and high expenses have left us feeling helpless and trapped by the airline's policies.
Reported by GetHuman7969844 on Tuesday, November 22, 2022 3:13 PM
I experienced an issue with my Alamo vehicle on Sunday, 11/20, when it wouldn't start despite following Alamo's suggestion to replace the key fob battery. The problem persisted, leading to two days of inconvenience. Despite receiving roadside assistance the next day, the battery couldn't charge, leaving me unable to use my SUV on both Sunday and Monday. This situation caused me to miss out on family dinner plans and impacted my vacation. I am requesting credit for the days I couldn't use the vehicle. I also couldn't obtain a refund for movie tickets affected by this issue. Traveling with elderly parents adds to my concerns, so I hope for a prompt resolution from Expedia's customer service team. Looking forward to your assistance. Thank you.
Reported by GetHuman-loremara on Friday, November 25, 2022 7:07 PM
Dear Sir or Madam, I am seeking your assistance to cancel reservation number [redacted][redacted]. Yesterday, during our phone call, you requested me to send an email for this matter. On November 21, a guest experienced issues during check-in at the hotel due to a discrepancy in the family name. Despite our efforts to address this with Expedia, their response was delayed, resulting in a prolonged wait for the guest, causing inconvenience and the need for a new reservation with confirmation number [redacted][redacted]. Subsequently, the matter was resolved, the guest was able to check in using the initial reservation, rendering the second reservation needless. I appreciate your understanding and assistance in this regard.
Reported by GetHuman-yzhangy on Monday, November 28, 2022 6:54 AM
Dear Sir/Madam, We reserved a club suite at Marriott Grosvenor Square London for 7 nights from November 22nd to November 29th, [redacted]. Due to a delay in our visa from the UK embassy in Egypt, we had to adjust our booking twice with a one-night penalty each time. The first amendment was for 6 nights from November 24th to November 30th, and the second was for 6 nights from December 1st to December 7th, [redacted]. We are now scheduled to receive our passports tomorrow morning but will miss our flight to London. Consequently, we have booked a new flight for December 2nd to London. We kindly request one final change to our booking from December 2nd to December 8th, [redacted], to avoid losing another night. This situation is a force majeure beyond our control, and we appreciate if you could address this matter promptly. Yours sincerely, A.H. Booking with Expedia via Gtbeds Ref. No. GDU[redacted]1 Booking HCN: [redacted]7
Reported by GetHuman7988307 on Wednesday, November 30, 2022 8:25 AM
I called [redacted] and selected English. After entering the last 4 digits of my credit card, I couldn't be located. I called again, input my itinerary number [redacted][redacted], and was told the number is invalid. I repeated this process three times with the same result. Expedia messed up my return flight from Guadalajara terribly by changing the date and providing incorrect flight details in the email. I now have a long layover in Washington and feel unsafe spending the night alone at the airport. As a visually impaired individual, I've requested assistance from Expedia to locate my gate at the airport, but they claim United won't help.
Reported by GetHuman7990074 on Wednesday, November 30, 2022 9:03 PM
Hello, my name is Robert St-Cyr, and I reside at 15 Prince Street, St. Norbert d'Athabaska, QC, G0P 1B0, with phone number [redacted]. I wanted to reserve a room at Auberge Manoir Ville Marie located at [redacted] Rue Sainte-Catherine E, Montreal, QC, for November 4-5, but I mistakenly booked it for December 4. I've been to this place 4-5 times before, and after speaking with one of your agents about the issue, they discussed it with the owner, and we agreed to change the dates to January 14-15, [redacted], with a Monday morning check-out. However, when I called the owner, she was unaware of the arrangement. Can you please help resolve this situation? Thank you. Feel free to contact me at [redacted].
Reported by GetHuman-merlinpr on Thursday, December 1, 2022 6:38 PM
Hello, my name is Robert St-Cyr from *** Prince Street, St Norbert d Athabaska QC. G*P *B*. ***-***-*****. I wanted to reserve a room at Auberge Manoir Ville Marie on *** Sainte-Catherine E, Montreal, QC, H * on -* November but mistakenly booked it for *-* December!! (non-refundable, my mistake). I spoke with one of your agents, explaining the issue (*th time visiting this place). The agent discussed with the owner to change the date to **-** ** **** departing Monday morning, which was accepted by the owner! The problem is when I called the owner, she was not aware! Can you please resolve the situation? Thank you. You can reach me at ***-***-****.
Reported by GetHuman-merlinpr on Thursday, December 1, 2022 6:40 PM
I am seeking a refund from Expedia for a two-day reservation at the Marriot in Elko from November 25th to November 27th. I was instructed by Marriot Elko to request the refund through Expedia. I cancelled the reservation on November 25th when I checked in due to the pool not being operational, which was the main reason for booking. Marriot assured me the charge would not process, but my credit card statement indicates the transaction is pending.
Reported by GetHuman-soulvahi on Thursday, December 1, 2022 9:43 PM
A month ago, my wife and I reserved round-trip airline tickets via Expedia from Orlando, Florida (MCO) to Buffalo, NY (BUF). We are scheduled to depart on December 18, [redacted], on Jet Blue flight [redacted], and return on January 8, [redacted], on JetBlue flight 85. Regrettably, we do not possess our confirmation numbers for these flights. We are identified as (Mr.) Jaime Martinez-Tolentino and (Mrs.) Consuelo Ramos-Nadal. It seems we do not have assigned seat numbers for either flight. We are eager to know if seating arrangements have been made or how we can coordinate this. Additionally, both my wife and I require wheelchair assistance at the airports. We kindly ask for assistance in arranging this service and look forward to your guidance. Thank you. (Mr.) Jaime Martínez-Tolentino - jwriter1043@[redacted]
Reported by GetHuman7994760 on Friday, December 2, 2022 3:34 PM
I need assistance with my hotel reservation. The hotel canceled my booking due to payment validation issues. A few days ago, they sent a similar message, but after contacting Expedia customer service, I was informed that since my booking is for payment upon check-in, no prior payment is necessary. The agent confirmed my booking was secure. Now, unexpectedly, the hotel has canceled my reservation. I'm eager to reinstate my booking and make the payment promptly if required. Can someone please assist me with this matter?
Reported by GetHuman7997085 on Saturday, December 3, 2022 1:42 PM
I have a confirmed flight on itinerary #[redacted][redacted] with confirmation # IRMWGJ departing from FLL to ILM on 12/21/11 and returning on 12/28/22. Two days ago, I tried to change my booking on Expedia's website due to scheduling conflicts. However, after making adjustments, I noticed both the original and new itineraries displayed which seems incorrect. The new itinerary #[redacted][redacted] with confirmation CKLNTR shows departure from FLL to ILM on 12/20 and back on 12/30. I need assistance in deleting the original itinerary and obtaining a refund for the price difference. I am also concerned about possible double charges on my credit card. Additionally, I require wheelchair assistance for all travel transitions. I would like clarification on how to ensure I am only booked on one itinerary and have not been charged twice. Thank you for your help. - M.A. Thomson
Reported by GetHuman7997930 on Saturday, December 3, 2022 8:13 PM
Hello! I am the property owner of Maruia River Retreat. Unfortunately, I am having trouble accessing Expedia Partner Central as the registered contacts are no longer working here, along with the outdated email addresses and phone numbers. Today, we had 2 guests arrive with a booking confirmed through Hotelbeds on Expedia, which we did not receive on our end. Surprisingly, our booking system shows that we are closed on these dates. I am reaching out as this booking should not have gone through. The email addresses [redacted], [redacted], and [redacted], along with the landline +64 03 [redacted], are no longer active. Please use [redacted] and contact +64 [redacted]43 as our new contact details on www.maruia.co.nz. Despite trying to reach customer support at +1-[redacted], I was unable to be verified. I have disabled the Expedia and Hotelbeds channels due to these issues. I appreciate your prompt response to prevent any unexpected bookings in the future. Thank you for your attention, Cristina H. Property Owner and General Manager
Reported by GetHuman7998186 on Saturday, December 3, 2022 10:33 PM
Hello, I made an error booking a room at Hampton Inn & Suites in South Rochester MN. I accidentally booked a one-night stay for Dec 19th-20th, which was non-refundable. I canceled via the automated system but would like to talk to a real person for further assistance. Could you please refund my card ending in [redacted]? This mistake cost me $[redacted], and I hope for your understanding and help. Thank you. - Tom H. [redacted]
Reported by GetHuman-tmhnson on Saturday, December 3, 2022 11:52 PM
My name is John Law. I booked the Furama Riverfront Hotel from January 3rd to 9th instead of December 3rd to 9th. When I arrived at the hotel, I realized my mistake and had to pay for the stay. I have been informed that I need to request a refund from Expedia. I apologize for the confusion. The hotel staff explained that Expedia will receive an email to verify the error. Thank you. John Law.
Reported by GetHuman7996581 on Monday, December 5, 2022 8:24 AM
Dear Expedia Travel Team, I have a complex situation. My husband and I have a credit of $[redacted].68 valid until April 30, [redacted], under his Expedia account. Sadly, my husband, A.B., passed away in December [redacted]. I am interested in using this credit next year to book a flight and transfer the booking to another person. Is there a way I can access and use this credit on Expedia's website? Can the credit be moved to my account? I have also inquired with British Airways, and they advised me to contact the original booking agent for assistance with the ticket. As it involves a significant amount of money, I am eager to find a way to utilize this credit without losing it. Thank you for your help and consideration. Best regards, S.E.
Reported by GetHuman-elminis on Monday, December 5, 2022 1:36 PM
Subject: Assistance Needed with Expedia Travel Credit Transfer Dear Expedia Travel Team, I am reaching out regarding a credit of $[redacted].68 that my late husband, András Berczelly, had on his account, which is valid until April 30, [redacted]. I am inquiring about the possibility of transferring this credit to my account in order to use it for booking a flight next year and changing the name on the ticket. I have already contacted British Airways, and they advised me to reach out to you as the original booking agent. As my late husband is no longer able to use this credit, I would greatly appreciate any assistance in transferring it to my account so that I may utilize it before it expires. Thank you for your attention to this matter. Warm regards, Szilvia Elmini
Reported by GetHuman-elminis on Monday, December 5, 2022 1:41 PM

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