Expedia Customer Service Issues

Archive 85

The following are issues that customers reported to GetHuman about Expedia customer service, archive #85. It includes a selection of 20 issue(s) reported October 3, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have reached out to Expedia seven times regarding an issue with a car rental booking through Sixt at West Palm Beach Airport for 9/9/22 - 9/11/22, which needed to be changed due to a missed flight with my elderly mother. Despite multiple promises from Expedia representatives for follow-up calls and emails, I have not received any assistance. After being bounced between Expedia and Sixt, I was unable to change my reservation location and left without a vehicle in Fort Lauderdale. Despite my efforts, I was still charged for a rental car that I never used. The virtual representatives from Expedia, especially one named Prahbhat, have failed to provide any resolution to my situation. I was told I would receive an email regarding a refund request, but it never arrived, making this the worst experience I've had dealing with Expedia.
Reported by GetHuman-danakeat on Monday, October 3, 2022 11:57 PM
Subject: Itinerary Confirmation Needed I need assistance with my itinerary number [redacted][redacted] for John M. Abel and Sharon D. Abel. We are scheduled to depart from Toronto to Phoenix on October 17 and return on October 31. Due to recent changes by Air Canada amid Covid-19 restrictions, I am seeking confirmation that the pre-booked seats 13A & 13B for both flights have been secured. I have not received confirmation for the return flight's seats yet. Furthermore, I kindly request the correction of our middle names on the ticket to match the provided information - Matthew for John and Daphne for Sharon. Thank you for your attention to these matters.
Reported by GetHuman7857753 on Tuesday, October 4, 2022 4:09 PM
Hello, I am reaching out regarding an issue with my Spirit Airlines flight booked through Expedia. Last night, I checked in for flight [redacted] but received a pdf file stating it was not a boarding pass and that I needed to see an agent. Arriving at the check-in counter at 9:30 this morning for a 9:25 boarding time and 10:10 departure time, agent Carlos mentioned we were late and had to pay an additional $[redacted] for the next flight, [redacted] at 3:15 pm. Despite noticing boarding still ongoing for flight [redacted] at gate 56A, staff member Oscar stated we couldn't board. Requesting to talk to a manager, we were directed back to the check-in counter where we addressed the issue with manager Eve Duarte and her superior Miguel. They declined a refund even when presented with a video showing boarding ongoing at the gate. I believe a refund is owed as we were misled by Carlos preventing us from boarding the initial flight. Please advise on how to proceed. Thank you, Jessica L.
Reported by GetHuman7860106 on Wednesday, October 5, 2022 6:02 PM
On September 16th, I made a booking for OYO Hotel BWM Muar through the app. However, when I arrived at the hotel, the staff informed me that the rooms were fully booked due to overbooking on the app, and they were unable to provide me with a room for that day. I contacted Malaysia's OYO Rooms escalation team at [redacted], and they assured me they would investigate the issue and process a refund within 14 days. Despite their response, I have yet to receive my refund. I am puzzled as to why the app displayed available rooms and deducted money from customers while the hotel was already full.
Reported by GetHuman-wawaboni on Friday, October 7, 2022 3:45 AM
On July 23rd, I attempted to purchase an Expedia all-inclusive trip from Chihuahua to Puerto Vallarta, Mexico. However, I encountered issues with hotel bookings for two separate occasions and was mistakenly charged over 16,[redacted] MXN for each airline ticket. Despite my efforts to contact Expedia for a refund, I have not received a response regarding this matter. In order for my bank to process a refund, they require a letter from Expedia confirming the reimbursement. If I do not hear back soon, I will have to take legal action. For reference, my email is [redacted], and I did not receive a confirmation number. I would greatly appreciate a prompt resolution to this situation.
Reported by GetHuman7867413 on Saturday, October 8, 2022 6:44 PM
I was overcharged for my room, and the booking and payment were processed incorrectly, causing a lengthy check-in process that disrupted my evening. I was charged $93.00 instead of the correct amount of $78.20. Please credit $14.80 back to my card promptly.
Reported by GetHuman7868122 on Sunday, October 9, 2022 5:02 AM
I booked a hotel online for October 23rd and 24th, but I never received an email confirmation. The hotel has confirmed the reservation, but without the confirmation email, I can't cancel or contact an agent because the customer service line asks for the itinerary number, which I don't have. There is no option to reach an agent either. The phone menu system is very frustrating for customers. I would appreciate it if an agent could call me at [redacted]. Thank you, Richard.
Reported by GetHuman7868651 on Sunday, October 9, 2022 1:27 PM
Dear Sir/Madam, Following several phone calls with your team, I wanted to inform you that I still have not received my refund of €[redacted].80. The booking was for a flight and hotel from Nuremberg to Antalya (hotel in Side) under the name of Mr. Roland Willhelm Schürz with the email address [redacted] Despite being told by your hotline that the refund couldn't be processed at our bank due to an authorization issue, our bank has confirmed that no such block exists, and no authorization is needed for the refund. I am granting you 7 days to process the refund; otherwise, I will consider taking legal action. You can transfer the funds to my checking account: Andrea Pappelbaum DE92 7[redacted] 0[redacted] 01 GEN0DEF1HO1 VR-BANK Bayreuth-Hof Best regards, Roland Schürz
Reported by GetHuman7868849 on Sunday, October 9, 2022 3:32 PM
I booked a one-way flight from Cairo to Beijing and opted for trip protection for an additional $[redacted]. After entering all my credit card information and clicking to confirm the booking, I received a message saying there was no flight matching my request. Half an hour later, my bank alerted me that my card was charged $[redacted] by Expedia. I need a refund for this amount since no flight or booking was confirmed.
Reported by GetHuman-royaldoo on Sunday, October 9, 2022 3:40 PM
Hello from the MG Nefertiti Hotel in El Minya, Egypt. I am having trouble logging into my account to review reservations. Every time I access the website, it requests a verification code. However, despite numerous attempts, I am not receiving the code via email or telephone. This issue is critical as much of my work relies on this code. I need urgent assistance with this matter. If needed, you can reach me at [redacted]5 or [redacted]0. Thank you.
Reported by GetHuman7868909 on Sunday, October 9, 2022 4:07 PM
I reserved two hotel rooms through Expedia over the phone for a stay from October 8 to October 9. Despite being informed the reservation was complete and my debit card was charged, upon arrival at the hotel, they had no record of our booking. Unfortunately, we had to find alternate accommodation last night, exceeding our budget. I am requesting a refund for the two nonexistent rooms and reimbursement for the additional expenses incurred at the alternative hotel.
Reported by GetHuman7869216 on Sunday, October 9, 2022 7:19 PM
I attempted to book a car rental for Oct, 29 – Nov 6 at Denver Int’l airport. However, the website rejected my card, claiming it was a debit card when it is not. After the failed booking attempt, my card was charged twice for $[redacted] each, presumably for collision coverage. Unfortunately, I did not receive a confirmation or itinerary number. This leaves me unable to confirm my reservation or address the charges. I require assistance to resolve why my credit card was not accepted, obtain confirmation of my booking, and have one of the $[redacted] charges refunded. I am uncertain how to proceed to achieve these resolutions. Your help in this matter is greatly appreciated. Thank you, Deborah
Reported by GetHuman7869429 on Sunday, October 9, 2022 10:00 PM
I'm experiencing a significant issue with my booking at the Holiday Inn in Clearwater, FL on Gulf to Bay Blvd. The room cost me $[redacted].22 for a check-in date of 10/06/22, but I missed the flight. I was able to catch the next flight and checked in the following day. Due to a lack of funds in my PayPal account, I paid in cash. After contacting the hotel, they assured me that they would refund the entire amount of $[redacted].00 within 24 hours for the inconvenience caused. As a criminal attorney, I prefer not to pursue legal action and hope we can resolve this matter amicably.
Reported by GetHuman-ltcolone on Sunday, October 9, 2022 10:56 PM
I made a booking for a trip from Flint, MI to Boston, MA, including a flight and hotel. When attempting to book a rental car, Expedia's website had an error message, asking me to try again. Despite several attempts and changing credit cards, the issue persisted. After waiting, I received confirmation emails for four rental cars on the same day. I contacted Expedia but could only reach a virtual agent who canceled three of the bookings. I noticed $[redacted] deducted for each cancellation due to the rental company's policy. I seek a full refund of $[redacted] for the errors caused by Expedia's website glitch. I prefer resolution with a live representative as using Expedia for 40 years has left me dissatisfied with the lack of direct communication.
Reported by GetHuman-scimone on Tuesday, October 11, 2022 10:24 PM
Dear Expedia Team, I am reaching out to address an issue with a recent hotel reservation that I made through Working Advantage. The room I booked at the Embassy Suites by Hilton Philadelphia Airport was in a deplorable condition, and upon inspection, the front desk manager, Denise Scott, agreed that it was unfit for accommodation. After being promised a full refund and canceling the reservation, I have yet to receive the credit. Denise mentioned that a release was issued on 10/1/22, but conflicting information from Working Advantage has left me uncertain about the status. I kindly request your assistance in verifying the reservation details attached and releasing the authorization for the refund. Your prompt attention to this matter would be greatly appreciated. Thank you, Lourine A. Phone: [redacted] Email: [redacted] WorkingAdvantage.com Reservation No. dff077d64cd6dc03330d4aa2cca84b50 Order ID: [redacted]9 Hotel Confirmation: [redacted]6 Embassy Suites by Hilton Philadelphia Airport [redacted] Bartram Avenue, Philadelphia, PA [redacted] Stay dates: October 1-2, [redacted]
Reported by GetHuman7874877 on Wednesday, October 12, 2022 5:19 AM
Hello, I traveled from Pennsylvania to North Carolina on October 8th heading to Asheville. Unfortunately, upon my arrival in North Carolina, I tested positive for Covid. Upon leaving for Pennsylvania the next day, I had to cancel my booking at the Holiday Inn Asheville Biltmore with reservation number [redacted][redacted] due to my sudden illness. I am kindly requesting a partial refund of $[redacted].93 to be credited back to my account as a goodwill gesture. I generally make my hotel reservations through Expedia and was surprised by the high cancellation fee. In my opinion, the fee should have been clearly stated upfront as a partial charge, not the full amount. Your prompt assistance on this matter would be greatly appreciated. Thank you, P. Gantar
Reported by GetHuman-pamganta on Wednesday, October 12, 2022 9:14 PM
I made a room booking at an agreed price and completed the order. Unfortunately, the company charged me for the room but did not provide it. Later, the price was increased. Contacting customer service has been difficult without an itinerary number. After much effort, I finally spoke with a representative who assured me my refund would be processed within 72 hours. The 72-hour mark has passed, and no refund has been issued yet. My family is still expecting to travel to Nashville tomorrow, unaware of the financial setback. This has been the worst customer service experience I've ever encountered. I request a refund as soon as possible.
Reported by GetHuman7883904 on Sunday, October 16, 2022 1:34 AM
I made a reservation at the agreed-upon rate and paid for the room. Despite this, I was not provided with the room. Subsequently, the price of the room was increased. I have been unsuccessful in contacting customer service due to not having an itinerary number. After investing time in research and engaging with a chatbot, I managed to reach a representative. I was assured that my refund would be processed within ** hours. However, the stipulated timeframe has passed, and the refund has not been issued. I had planned to use this money for a family vacation to Nashville, which we are scheduled to depart on tomorrow. I have not yet informed my family about the situation. This has been an extremely negative experience with your company, and I kindly request the prompt return of my funds.
Reported by GetHuman7883904 on Sunday, October 16, 2022 1:36 AM
I recently contacted Expedia to book a flight for December from the 20th to the 27th. The agent mistakenly booked me for October instead of December. Despite my efforts to rectify this mistake, I had to cancel the flight with Flare Airlines and rebook it correctly with Expedia, incurring a $60 cancellation fee. My Expedia reservation number for the incorrect booking is [redacted][redacted]. I am frustrated by this issue and would like to speak to someone about it. I have been a loyal Expedia customer for many years and have never experienced such problems before. Please contact me at [redacted] or [redacted].
Reported by GetHuman7887811 on Monday, October 17, 2022 10:30 PM
I had a reservation at Extended Stay America in North Charleston, SC on Friday, October 14, [redacted]. I received a confirmation that morning. Upon arrival, we were informed about a 2-night minimum stay requirement and that our room had been sold. The staff mentioned they do not guarantee Expedia bookings. Consequently, we had to find another room 10 miles away, at a $[redacted] higher rate than our original booking. It appears to be a case of price gouging due to a local event causing high demand. Other guests faced a similar issue and lost their reservations. I suggest either mandating the 2-night stay rule or reconsidering the partnership. The manager's refusal to address our concerns was disappointing. It would be appreciated if you could assist in obtaining the $[redacted] difference incurred for finding alternative accommodation and the time lost during this ordeal. My confidence in future bookings through Expedia is currently shaken. Thank you, M. Hart
Reported by GetHuman7889476 on Tuesday, October 18, 2022 5:04 PM

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