Expedia Customer Service Issues

I had a flight booked from Columbus, Ohio to Newark, New Jersey on March 8th. Unfortunately, I had a medical emergency the night before and missed my flight. I had purchased insurance and I'm unsure how to proceed. I am planning to travel to New Jersey next week on a similar schedule. Thank you for any assistance. Ken D.

I recently booked a flight from Denver to Yuma, AZ through Expedia but needed to change my departure date due to a passport appointment. When I tried to make the change on Expedia's website, it kept freezing. American Airlines directed me back to Expedia for changes. After struggling to find Expedia's contact number, I came across Gethuman, a website that listed the phone number. Thankfully, I was able to call Expedia's customer service, and the representative successfully changed my flight from Monday to Tuesday.

I attempted to book a round trip from Ontario, CA to Atlanta, Georgia. However, when I entered my card details, an error message indicated an issue with the card and advised me to contact the card issuer. Upon speaking with my card issuer, I learned that I was charged for the outbound flight on American Airlines, but the transaction did not go through for the return flight with Frontier Airlines. As a result, I was charged $[redacted].60 for a flight without receiving a confirmation email and also incurred six charges of $41.22 each for a coverage fee. I am seeking a refund for the uncompleted booking and the additional charges associated with it.

I made a reservation at Ramada in Ft. Lauderdale, Florida for February 19th for 1 night. I had to cancel my cruise due to COVID-19 issues. I was assured twice that I would receive a refund, but I have not received it yet. I am determined to get this resolved. When I call the provided number, it prompts me to enter my itinerary number which is not found. The refund amount is $[redacted]. You can contact me for further information at my email [redacted] or by phone at [redacted]. My name is Roxanne Dusold. Thank you.

I am attempting to cancel a hotel/resort reservation that was made through Bookings.com where Expedia is involved as the 3rd party. When contacting Expedia's customer service by phone, they are unable to assist as the transaction was processed by Bookings.com. Unfortunately, Expedia cannot locate my booking number or phone number tied to the reservation due to it being processed through Bookings.com. The reservation dates I am looking to cancel are 3/9 - 3/12, which was an error during the online booking process. I actually intended to book for 3/2 - 3/5 and visited the property last week. I have been attempting to resolve this for several days without success. Any guidance or assistance would be greatly appreciated.

I had a round-trip booking from ROA to SLC on 3/28/22 returning on 3/5/22, which I had to cancel last minute due to a positive Covid test on 3/26. American Airlines confirmed the cancellation and informed Expedia, where the ticket was purchased. The booking was made by my daughter, Lydia N Browne, and son-in-law, Christopher R Browne, using a Visa card ending in [redacted] under Christopher's name. The address on the card is [redacted] Gristmill Ln, Pembroke, VA, [redacted]. The itinerary number is [redacted][redacted]. Despite American Airlines confirming the cancellation, Expedia claims otherwise. I was seen by Dr. Scott Cummings on 3/7/22 and prescribed medication for my diagnosis. We are confused by the conflicting information and hope for assistance in obtaining a refund of $[redacted].23 through the flight insurance we purchased. Contact me at [redacted] or email [redacted] Thank you. ~ Thomas E. Noble, MD.

I was charged for a hotel room that I had already cancelled. I have spoken to hotel management, and they confirmed the cancellation was processed on 3/6. However, on 3/8, the charge went through my bank account, not by the hotel. I have been attempting to reach a human for hours without success! The hotel in question is the LaQuinta in Tomball, TX. My name is Becky Estes, zip code [redacted], and the last four digits of my credit card are [redacted]. I am determined to escalate this matter until I receive the $[redacted].23 refund I am owed. Legal action is on the table.

I was charged twice and ended up with two bookings, unsure how it happened since I didn't receive a confirmation. I made another booking without locating the initial one. I need one of the charges removed from my credit card. My bank has placed a hold on it. Please call me at [redacted] as my email isn't working well. The reservations are under my husband's name, M. HOS. The reservation numbers are HK14NF & HJMTJ6. My email is [redacted] The flight I don't need was charged $[redacted].60 with an additional $[redacted] that I'm unclear about. The flight for tomorrow is my concern, departing from Denver to Helena with reservation number [redacted][redacted].

Hello, I recently made a flight booking to Germany using my credit card. I provided my new email address to the agent for the confirmation email, but I never received it. The agent mistakenly sent the flight details to the wrong email address, and I have been unable to reach a live agent for assistance. After contacting Air Canada, I was relieved to find that they located my flight booking. However, I would appreciate receiving my itinerary from Expedia. I am disappointed by the lack of available support to speak with a person directly. Please address this issue promptly. Thank you. Heidi Neumann

I have experienced multiple frustrating delays when trying to resolve my travel issue. My name is Marie C. and my Itinerary number is [redacted][redacted]. My trip from Charlotte to Boston on 3/19, returning 3/21, involved changing flights due to Covid precautions. After multiple changes made by Expedia, including a switch from Jet Blue to Delta, I encountered unexpected fees totaling over $[redacted] for modifications that should have been covered by the insurance I purchased. Despite trying to work out these discrepancies with Expedia agents, I have consistently faced unhelpful transfers and unresolved issues. I feel misled by Expedia's handling of my booking terms and the subsequent fees imposed. I plan to escalate my concerns to consumer protection agencies due to what seems to be deceptive practices on Expedia's part.

I am writing to express my recent frustrating experience at Holiday Inn Somerville MA. I had booked a stay for my dad's birthday on January 9, [redacted], for March 12th to 13th. Despite understanding the check-in time of 4 PM, upon arrival at 1:00 PM, we were informed to wait until 4 PM along with around 30 others. The delay caused inconvenience, particularly for a guest who had a surprise plan disrupted due to the extended wait. By 5 PM, none of the guests, including us, had been accommodated, impacting our plans to attend the Bruins game. The staff's lack of apology and unhelpful responses added to the disappointment. We were eventually informed at 10 PM that the hotel had overbooked, leaving us without a room, despite our prior arrangements. After an unsuccessful attempt to secure alternate accommodation due to our inability to drive, we were left with no choice but to sleep in our car before heading home. This experience was wholly unacceptable, and I seek guidance on how this matter can be addressed promptly.

I had issues booking a hotel on hotel.com yesterday. After three unsuccessful attempts using two different credit cards, I didn't receive any booking confirmation. Today, I found three pending charges of $[redacted] each on my credit card statement, even though the transactions seemed to fail. I'm disputing these charges as I never received any confirmation. I tried contacting customer service but found it unhelpful as I couldn't get an itinerary number without a confirmation. The phone service repeatedly disconnected my calls, leaving me frustrated. I insist on a prompt phone call to resolve this matter. Thank you.

I made a reservation at Williamsburg Lodge in Williamsburg, VA for May 6th to May 8th, [redacted], on Sunday evening, March 13th around 7 pm. I received a Williamsburg Lodge confirmation number ([redacted]) and an Expedia confirmation number ([redacted]). I realized this morning that I booked through Expedia, not directly with the lodge. My contact details are cell phone [redacted] and email address [redacted] I have not received an email confirmation from Expedia. I am concerned about the charges on my Chase Visa ending in [redacted]. Williamsburg Lodge cannot provide direct confirmation. Please send me confirmation details and charges for my booking. Thank you, J. K. Gardner.

During my trip to Honolulu, I stayed at the Pagoda Waikiki Hotel beachwalk [redacted]. Unfortunately, I was bitten by a dog while in the hotel's lobby. The dog's owner fled the scene, and I had to seek medical attention at the Emergency room to get stitches for the wound. Despite reporting the incident to the police, the hotel management did not address the situation properly, leaving me feeling neglected. This incident forced me to cut my vacation short and prevented me from enjoying water sports activities. What's troubling is that the hotel supposedly does not allow dogs, yet the attack occurred on their premises without any repercussions. The lack of accountability and empathy from the manager only added to my disappointment. I arrived on March 11th, but this unfortunate event has led to an early return home without any accommodation for the disrupted plans or any refund. This experience has left me extremely dissatisfied with the hotel's handling of the situation.

Your customer service experience has been extremely frustrating. I have scheduled 12 callbacks but each time I am either put on hold for hours or connected with a representative who has difficulty understanding me. This has led to a delay in resolving my cancellation request, now dragging on for three days. I am seeking a supervisor to address my concerns and resolve this issue promptly. My itinerary number is [redacted][redacted]. My vacation plans have been ruined due to the airline canceling my flight. I hope to hear from a competent representative soon to address these ongoing problems. Thank you.

Subject: Disappointing Experience with Expedia Car Rental Dear Expedia, I recently had a disappointing experience with an Expedia car rental reservation in Honolulu, Hawaii. Upon arriving at A-1 Rent A Car, I was surprised by the lack of communication regarding the type of car I had reserved through Expedia. I received a Smart car initially, which proved unsuitable due to its size and lack of space for luggage. I had to pay an additional $[redacted] for a larger car. Moreover, the condition of the car was subpar, with over 90,[redacted] miles, a bad odor, and the rental agency's excessive photo documentation process. Many other customers at the location shared similar complaints about the service. Due to these issues, I no longer intend to use Expedia services. I am requesting a partial refund due to the misleading information in your advertisements. I believe that a reimbursement of half the amount paid would be appropriate given the circumstances. I kindly ask for your prompt attention to this matter. Thank you for your consideration. Sincerely, Celia Sorci

I had a disappointing experience at Quality Inn at Dallas/Fort Worth Airport at N. Irving. When my daughter and her boyfriend arrived at 1:15 am to check in, they were met with unfriendly service. The front desk attendant, Noor, refused to allow my daughter to use my credit card to pay for the room. Eventually, they had to use her boyfriend's credit card. Noor was unhelpful and even laughed when they requested to speak to a manager. The lack of courteous customer service was quite frustrating. I am requesting a full refund for the poor service during their short stay. My name is Chris Escalante, and my daughter is Alexis Escalante, while her boyfriend is Tommy Rather. The itinerary number for the reservation is [redacted][redacted], check-in on March 15, and check-out on March 16, [redacted]. I hope this issue can be resolved promptly. Thank you. Chris Escalante.

I need help changing one part of my multi-city flight plan on Expedia. I want to switch my flight from Honolulu to San Diego on July 9 from United to Hawaiian Airlines flight #16 departing at 12:30 p.m. and arriving at 9:00 p.m. I know which segment I want to change but I'm not sure how to update it on Expedia. I'm satisfied with the United Airlines flights from Richmond to Honolulu and from San Diego back to Richmond. Can someone explain how to add this specific flight change to my itinerary before I finalize my booking on Expedia?

Hello, my name is Elona Dodoveci. I purchased a ticket for my mother, Dhurata Dodoveci, from Boston to Munich for the dates 11.03.22 - 07.06.22 with Flight Number WPWPU6. Despite receiving an email indicating that she did not need a COVID-19 test for travel as she is fully vaccinated in the USA, she was unexpectedly required to take a test at the airport, which cost $[redacted], and unfortunately tested positive despite no symptoms. Consequently, she missed her flight. I am seeking guidance on how to proceed regarding a refund or rescheduling her journey, ideally with a departure on 31.03.22 while keeping the return ticket for 07.06.[redacted]. I am willing to provide all necessary details about her test and vaccination status to facilitate resolving this issue. I am attaching the email for reference. Please reach out to me at your earliest convenience. Thank you for your assistance. Best regards.

My Frontier Airlines flight, booked through Expedia under itinerary #[redacted][redacted], was quite a chaotic experience. Unfortunately, I arrived late to the airport and found out that my seat had been given away. Despite efforts to rearrange my flight to Tampa and facing baggage mishaps, I ultimately missed my connection. The overbooking situation left me frustrated, especially after purchasing travel protection. I hope to receive a full refund to address these unexpected challenges.