Expedia Customer Service Issues

Our reference number is 7[redacted] [redacted] 93 for $[redacted].90, Confirmation [redacted] [redacted] USO for a full-sized car. When we arrived at Denver Budget, the employee Jeremiah told us there was no car available and suggested an upgrade. He mentioned using his employee discount to bring the price down to the $[redacted] range, which we accepted. Despite showing us a paperwork total of $[redacted], he assured us it would adjust upon return. When seeking an extension in Dallas, we were denied and informed that dropping off at NW Arkansas airport would cost $[redacted]. After struggling to locate the Dallas drop-off point, we encountered further issues and even missed our train. When questioning the $[redacted] charge upon return, after a conversation with a manager, it was mentioned that someone would contact me, but no follow-up occurred. Despite attempting to dispute the charge with my credit card company, the $[redacted] charge went through. I believe I have been unfairly treated by Budget and seek assistance regarding this matter.

Hello, I am the NEW manager of Riad Andaloussia located at Derb El Merstane N° 01 Zaouïa Sidi Bel Abbes in Marrakech, Morocco. I have been trying to list our Riad on your site multiple times without success. You mentioned that there is currently not enough demand for this destination, but as someone based in Marrakech, I can confirm that I see more and more Europeans visiting. I have even guided several who were unsure of their location, proving there is demand since they are here. As I mentioned earlier, my wife and I are the new managers of Riad Andaloussia, which we reopened on 09/10/[redacted]. We have no connection to the previous manager. I would like to understand why despite the visible European tourist influx, our listing is still being refused. Our names are Daniel and Viviane Vasse, French nationals. I am not sure of the previous manager's full name, but we heard his first name might be Christophe (mentioned by a process server searching for him) and that the original air conditioners went missing along with him. Therefore, I want no affiliation with that individual. Looking forward to hearing from you soon. Best regards, Daniel and Viviane Vasse

I believe Expedia owes me $[redacted] as they have not reissued a hotel revisit coupon as promised. Here is a summary of the situation: First message I received on 4/2/21 after speaking with customer service: I was informed that my voucher in the form of a $[redacted].00 coupon for a cancelled hotel stay was ready. I was advised to use it within 12 months and assured that any remaining balance could be used later. The message also provided instructions on how to redeem the coupon online. After I couldn't find the coupon, I chatted with customer service who reassured me they would assist. Subsequently, I received another email: Second message I received on 10/29/21 following the chat with customer service: Expedia mentioned that they are unable to reinstate the HotelRevisit coupon I used due to the cancellation of my hotel reservations. Reference number: S#[redacted]7 Overall, I feel that Expedia has kept $[redacted] of mine unjustly, and I am seeking a resolution.

Hello, I am the new Manager of Riad Andaloussia located in Marrakech, Morocco. I have been trying to list our Riad on your site several times, but each time it has been rejected due to low demand. Despite this, there has been a noticeable increase in French and European tourists in Marrakech. I would like to understand the reason for this rejection. As I took over the Riad on 07/09/[redacted], any past issues with the previous manager are not relevant to me. I have had to replace missing equipment, including air conditioners, that were not functioning properly. I have managed to remove all negative reviews related to the previous manager to start fresh, but it is challenging. It is disheartening when a site like yours refuses us while there are other places where clients have had to share their room with large cockroaches, as observed last June. I hope to receive a positive or explanatory response from you soon. Best regards, The managers of Riad Andaloussia, Daniel and Viviane V.

Hello, I am Eveline Tala. I purchased a 4-person flight from London to Douala, Cameroon with booking reference N7WBWL. I have learned that flights from the UK to Morocco have been banned by the government. Despite this, I have not received any communication from the airline regarding my flight. After contacting Expedia, I was informed of a £[redacted] cancellation fee per passenger in accordance with the airline's policy. It is concerning to me that I am being asked to pay a cancellation fee for a flight that is affected by external factors beyond my control. This situation has caused inconvenience for my family. I am seeking assistance in obtaining a full refund so I can make alternate arrangements for our travel. Thank you for your help in addressing this matter. - Eveline

On November 5th, I made a hotel reservation through Expedia Reservation [redacted] for the Premia Quatermain Hotel in Johannesburg from November 17th to 19th, amounting to a total of R4167. I provided my visa card for the reservation purpose. However, within two hours, my reservation was canceled, and I immediately informed the hotel. I was surprised to see an amount of R5182.67 charged to my Visa account. I have not received any confirmation email from Expedia and do not have an itinerary number to cancel the booking online. I would like the funds to be refunded to my account since I canceled on the same day I made the booking, well before the cancellation deadline of November 15th.

I need assistance with my Expedia booking. My weekend trip to Charleston, SC, (Itinerary ##[redacted][redacted]) was canceled due to the pandemic. I received a credit, rebooked for Nov. 12-15, but now need to cancel. Expedia mentioned in an email that I had until 11/9/[redacted] to cancel. However, after canceling, Expedia states that I "used" the credit upon rebooking, rendering it unavailable. I've tried reaching out through the Virtual Agent without success. Expedia's cancellation policy indicates free cancellation until November 9 at 6:00 PM EST. HotelRebook US issued a $[redacted].00 Coupon for my initial itinerary, used on Jun 28, [redacted]. I'm now stuck with a non-refundable $[redacted] for a trip I can't reschedule. Can someone please investigate this matter? I await your prompt response. Thank you. - Lou Ann Beecher

Good evening, my name is Julio Mario Bernal. I bought tickets for my son with Itinerary # [redacted][redacted], Alejandro Bernal Wieczorek, flying on Delta from Calgary to Seattle and Seattle to Eugene on November 7th, then from Eugene to Seattle and Seattle to Calgary on November 13th. When I provided his name during the purchase, I mistakenly only included Alejandro Bernal without the family name Wieczorek. This caused issues for my son when boarding the planes. To prevent any further problems on his upcoming flights, I kindly request to update the reservation to include his full name, Alejandro Bernal Wieczorek. I'm willing to provide a picture of his passport if necessary. Sincerely, Julio Mario Bernal

I recently made a reservation at Candlewood Suites in Charlotte, NC for two nights. Upon arrival, my fiancé and I encountered a delay of 25 minutes at the front desk locating our booking. To our disappointment, the room was left uncleaned by the maid. After a 40-minute wait, we were able to move to a new room, only to find the heating system malfunctioning. Despite reporting the issue, no alternative rooms were available. By 4:00 am, tired and frustrated, we were left without a solution. The next day, we were promised a refund for the second night and credits for the inconveniences. However, it has been three days since the incident, and I am yet to receive the refund as promised.

I need to update the name on my ticket. The ticket I received lists Lisa Rose MERKEL, which is my maiden name, but my passport has my married name, Lisa Rose URBAN. I was advised by Expedia on October 20 to call back on November 10 to have the name changed to URBAN. Yesterday, an Expedia agent mentioned that Air Canada would contact me, but no one has reached out yet. I've spoken to 9 agents, each providing me with a different phone number to call. This ticket was purchased as a birthday gift for my daughter, and the flight is scheduled for Saturday.

While booking a trip from Detroit to Las Vegas, my initial screen displayed a total of $[redacted].00 for two persons for car, hotel, and flight from April 5 to the 11th. Proceeding with the reservation, the price suddenly increased to $[redacted].00, ultimately reaching $[redacted].65 after taxes. This substantial spike in cost is unreasonable. I observed the initial price of $[redacted].00 return later on, suggesting a website malfunction. I urge you to honor the original price as it was due to a technical issue. In comparison to the inflated cost, this is a significant disparity and does not align with the value offered. Your assistance in rectifying this matter would be greatly appreciated. Thank you, STeve G.

I made a reservation under the name Jennifer Kniffen for a three-night stay at La Quinta Inn in Federal Way, Washington, made on October 10, [redacted], costing $[redacted].62. Upon arrival, I was informed by the front desk that they couldn't rent the room since the payment was made with a prepaid debit card, but the payment had already been accepted. As the booking and payment were done through your service using my debit card, the last four digits of the debit card used are either [redacted] or [redacted]. I would appreciate it if you could assist with resolving this situation promptly, as both debit cards, which are Next Spend cards, belong to me. Thank you.

Due to a family emergency, we require adjustments to Expedia itinerary #[redacted][redacted] for myself, Kevin R. Hackett, and my wife, Consuelo R. Hackett. The proposed changes are as follows: We need to modify our departure from New York JFK to London LHR to be on October 1, [redacted], and the return from LHR to JFK on October 10, [redacted]. We wish to remain on the same Virgin Atlantic flights as originally booked (morning flight from JFK to LHR and midday return from LHR to JFK). We made our flight reservations with Expedia based on the assurance that itinerary changes could be made without any change fees. Virgin Atlantic has instructed us to request these modifications through Expedia instead of directly with them. Therefore, we anticipate that Expedia will promptly assist us with these changes. Our previous experiences with Expedia have been positive. Kevin R. Hackett

Hi there, I am Phyllis Logue, and I can be reached at [redacted] My itinerary number is [redacted][redacted] with a reference code of NFRQFL. I paid [redacted].84 sterling for my flights from the Cayman Islands to Glasgow, round trip, on the 30th of April returning on the 9th of May [redacted]. I have already reached out to British Airways, the air carrier, and they refunded the full amount of my ticket on the 28th of August [redacted]. The refund was credited back to my Mastercard ending in [redacted]. Unfortunately, despite numerous attempts through your web chat, I have yet to receive any reimbursement or voucher from your company over a year later. British Airways has been proactive in resolving the issue efficiently, unlike your company. I am simply seeking the same level of promptness and service from you as a valued customer. It is crucial that you honor your commitment to repay what is owed promptly. Your immediate attention to this matter would be greatly appreciated. Thank you. Warm regards, Phyllis Logue

Hello, I hope this message finds you well. I have been a loyal Expedia customer for many years, but recently encountered significant frustration regarding a trip to Dallas. Initially scheduled from 10/8/21 to 10/11/21 with itinerary number [redacted][redacted], my flight plans changed twice. First, Expedia altered my return flight to 10/12/21, and then I independently rescheduled it with American Airlines to return on 10/13/21. The reason for the second change was a promised refund/credit of approximately $[redacted] with ticket number [redacted][redacted]. Both Expedia and I have confirmed with American Airlines that the credit/refund was processed on 10/21/21. Despite numerous attempts to resolve this issue with Expedia representatives over multiple phone calls, totaling hours of waiting, I have yet to receive a satisfactory response. I am eager for a prompt resolution to this matter as I have always appreciated Expedia’s service and would like to convey positive feedback on social media platforms. Please reach out to me at either [redacted] or [redacted] to address this situation promptly. Best regards, Craig

Itinerary #[redacted][redacted] Hello, I organized a car rental in Costa Rica through Expedia.com. They charged [redacted] USD to my card. However, when I arrived after a 30-hour journey and needed the car, I was rudely informed that they were not interested. They demanded more than the [redacted] USD indicated by Expedia, making me pay over [redacted] USD in total, while still deducting my initial [redacted] USD. I can provide proof with receipts. What was supposed to be a [redacted] USD surcharge turned into a costly trip of [redacted] USD for a very old and worn-out car for 15 days. This has left my wife and I with a disappointing vacation due to financial strain. In the past, I rented cars through Booking without issues. However, this unpleasant experience with Expedia has left me regretting my decision to use their services. I hope for a resolution and request a call from a reputable company representative. This entire incident, including the rude treatment at the Payless rental shop, is disheartening. Thank you.

DoubleTree by Hilton at the Entrance to Universal Orlando Typically responds within one day. Itinerary #: [redacted][redacted] Nov 2, [redacted] - Nov 6, [redacted] Dear Edward Osakue, To ensure safety and contactless arrival, guests can use the Hilton app to check-in and skip the front desk with Digital Key, which provides access to your room. Use the details from your confirmation page when accessing the app. Learn more at Hilton.com/ContactlessArrival and download the app for free. Note that due to evolving COVID-related policies, some hotels may still require guests to stop by the front desk prior to accessing their room. Thank You, DoubleTree by Hilton at the Entrance to Universal Orlando Oct 30, 5:35 PM Hello, I stayed at DoubleTree by Hilton at the Entrance to Universal Orlando from Nov. 2 to Nov. 6 through your services. I require a receipt for reimbursement purposes from my employer. Kindly email me the receipt as soon as possible. I have been unable to locate it in my email. Edward Osakue Nov 18, 10:29 AM

Regarding itinerary # [redacted][redacted], I am writing to address an issue with the hotel booking made through Expedia. I, David Knapp, specifically selected a hotel room with a king-size bed according to the listing provided by Expedia. Upon arrival at the hotel, the bed in the room was not a king size as advertised but a 54-inch double bed. Upon inquiry at the front desk, I was informed that all the large beds in the establishment were that same size, with no king-size option available. Due to this discrepancy, we decided to leave and find alternative accommodations. As a result, I am expecting a refund from Expedia in the amount of $45.70.

Dear Sir/Madam, I am Demme Shammass, a frequent traveler for over 10 years using your website. Recently, I booked a ticket with Expedia from Dubai to London and back from Edinburgh to Dubai with Qatar Airways, with a connection through Doha from the 10th to the 23rd of this month. The ticket's itinerary number is [redacted][redacted]. Due to unavoidable circumstances, I missed my initial trip to London, although I had checked in at the airport. I had to purchase another ticket with British Airways through your website. Upon attempting to use my return ticket from Edinburgh to Dubai on the 22nd, I was informed at the airport that my ticket had been cancelled by your company, leaving me without a seat on the flight. I contacted your customer service, spending over an hour on the phone, only to be offered another ticket for one or two days later, which was not feasible for me due to urgent work commitments. I was not notified of the cancellation by email or any other means, and your app showed no indication of the cancellation. This ticket was crucial for my work obligations, resulting in me having to book additional tickets from Edinburgh to London, then from London to Dubai through your website. I have been a satisfied customer for a decade, but this experience has been incredibly disappointing and costly due to the lack of communication about the ticket status change. I appreciate your understanding and assistance. Demme Shammass, MD

Hello, my name is Tupputi Lorella. On 25/10/[redacted], I made a payment via Mastercard for a reservation involving a British Airways flight + stay in Santo Domingo totaling €2,[redacted].26 for two people. The other person's name is Prenda Mauro. The Expedia reference number is: [redacted]. I would like information about the refund because when I spoke to one of your operators at the time, I was assured I would receive it within 15 to 20 days. It has been a month today and still nothing. I await a prompt reply in Italian. Thank you.