Expedia Customer Service Issues

Dear Sir/Madam, I am reaching out in need of assistance regarding a recent reservation issue. My family and I were in the process of relocating from Colorado to Eglin AFB, Florida in July. After undergoing surgery for a neck fusion and shoulder operation, travel was particularly challenging, requiring frequent stops. I had used the Expedia app on my phone to book a stay at the Fairfield Inn from July 5th to July 6th, [redacted]. Upon contacting the hotel, I was informed that they did not permit dogs, prompting me to cancel the reservation immediately for a refund. Although the hotel assured cancellation, they advised seeking a refund through Expedia, the original payment source. After contacting Expedia via chat, I was informed that refunds were not typically allowed but they agreed to make an exception, mentioning a potential 30-day processing period. I kindly request your assistance in expediting this refund to my credit card, as we did not stay at the hotel and canceled promptly. I would greatly appreciate your prompt attention to this matter. For any further communication, please feel free to reach me at [redacted]. Warm regards, Carlee C.

I rented a car from Thrifty at Denver International Airport from 09/03/[redacted] to 09/08/[redacted]. My rental record number is [redacted]54. Unfortunately, my experience was frustrating as I had to wait in line for 1.5 hours to reach a rental agent. While waiting, Thrifty recommended that I provide background information on their website, which I did. However, the information I submitted did not include a request for the Loss Damage Waiver. Upon receiving the car, I was charged [redacted].85, which included the unwanted Loss Damage Waiver fee. I contested the charge upon return, explaining that I did not select the waiver online or in-person, but Thrifty was unwilling to remove it.

I reserved a flight for three of us, but the airline made changes. I couldn't remove my daughter's ticket online. After numerous unsuccessful phone calls, I managed to switch all of us to a different flight. The airline directed me to contact Expedia to cancel my daughter's travel. My reservation number is [redacted].

As a senior, I recently attempted to book two tickets to Springfield but mistakenly only received one ticket. Despite purchasing flight insurance, which added to my frustration, I discovered that the additional ticket was not included. Following this mishap, due to family circumstances, I had to cancel the trip. I spoke with a representative who assisted in rebooking the trip for two individuals, providing seat assignments for both flights. Unfortunately, it was later revealed that the flight insurance was omitted from the booking, leaving me with a non-refundable ticket for future use. This situation is concerning as I am on a fixed income and was counting on the ticket refund. I am seeking to escalate this issue to ensure my feedback is addressed promptly.

My trip to New Orleans got disrupted due to the airport closure after the disaster, leading to Expedia changing my reservation without my permission. They are refusing to refund my ticket and insurance costs. I have sought legal advice and reached out to various organizations. Many other travelers are facing the same issue. I believe Expedia's actions are fraudulent and unethical. I am well-connected and ready to take this matter to the highest level if needed. Expedia should be held accountable for their practices.

When attempting to book a flight with a car package, I encountered an issue. Despite entering all necessary information, including my credit card details, I received a message stating the flight was no longer available. The website redirected me to the main page without any further explanation. Upon checking my credit card account, I noticed that while some charges were refunded promptly, others were not, particularly for the return leg of the United flight I was trying to book. My credit statement shows that this flight is now double booked due to the unsuccessful booking attempts. I am unsure if the United flight will be automatically refunded later or if I need to request manual cancellation. Thank you for your assistance.

I discovered an unauthorized transaction on September 2, [redacted], at 8:57 AM, for booking a room at Oyo Hotels Inc using my Cash App debit card. Oyo redirected me to my bank, and after contacting Cash App, I learned the booking was made through Expedia.com. Without knowing the itinerary number, email address, or the account holder's name used for the booking, I only have the card details: Visa debit card number [redacted], exp. date: 09/[redacted], CVV: [redacted], associated with Max Michaelson. The unauthorized charge of just over $49 needs to be refunded to my Cash App account, under the name Max Michaelson with the Cash code $MaxMichaelson. It's essential to investigate and return the funds promptly. Thank you for your attention to this matter.

Booking Reference: [redacted][redacted] I couldn't use this booking, and a voucher was issued to me. I tried to use the voucher to book at Bloc Gatwick from July 30 to Aug 4 but unfortunately, I contracted COVID-19 and had to cancel again. Message from Bloc Hotel London Gatwick Airport: This reservation was canceled at your request. If this was due to COVID-19 restrictions, you will be refunded any amount paid. I responded, confirming it was COVID-19 related. I've been trying to get a voucher from Expedia to rebook with Bloc Gatwick, but I have not received any response or voucher. I hope we can resolve this matter soon and finalize my booking. Message from Bloc Gatwick after my last cancellation: Thank you for your message. I've approved a free cancellation due to the circumstances. Once processed through Expedia, you will receive a full refund. Apologies for the inconvenience this has caused. We look forward to hosting you at Bloc Hotels again in the future. Best, Lauren Bloc Hotels

Reservation Number: [redacted][redacted] I made a reservation via Expedia for a room in Paris under the name Fernando Guerrero. Upon arrival, we were shocked to see that the room was drastically different from what was advertised. The room is extremely small, with only 15 centimeters of space between the bed and the wall, forcing us to enter through the bathroom. We intend to check out tomorrow morning, having only stayed for one night out of the three booked, and request a refund for the remaining two nights. Our experience has been disappointing as the pictures and description did not match the reality of the room. Additionally, the elevator is unusually small and the safety box is not functional as advertised. The hotel lacks a terrace and garden despite what was mentioned in the description. We would appreciate a prompt response to this matter. Thank you.

I made a reservation at Hotel Mercure Paris Porte de Pantin through Unsold.com. My itinerary number is [redacted]. Unfortunately, Unsold.com ceased its normal business operations on August 20, [redacted]. Before my trip on August 24, [redacted], I confirmed the payment through Expedia with the hotel. However, Expedia recalled the payment on the same day, even though I was not a direct client of Expedia. When I arrived in Paris, I found out that my reservation had been canceled. I also have reservations through Unsold.com for Kyoto, Japan, and Santorini, Greece. How can I get a refund for these bookings? Can Expedia liaise with Unsold.com to resolve this issue, considering Unsold.com is their client?

To whom it may concern, I wanted to share my recent experience with a reservation I made on August 24, [redacted], for September 6th to 10th at the Hampton Inn by Hilton Shreveport/Bossier City. The total charge of $[redacted].70 was processed immediately, which was unusual for me with Expedia. Due to an emergency, my husband had to check out early on September 7th. While the hotel agreed, Expedia's handling post-checkout has been disappointing. Despite multiple calls and emails, the refund process has been complicated, with mentions of a mysterious third party involvement causing delays. As a loyal Expedia customer, this treatment is unexpected. I am seeking a refund of $[redacted].61 and would appreciate clarity on when it can be expected. Sincerely, R.G.

I made a reservation through Expedia for a hotel room only to find out upon arrival that the booking was for the following day. Despite explaining my situation of traveling with my three kids and needing the room that day, the hotel had no availability. They advised me to seek a refund through Expedia since that was the booking method. Although the hotel didn't charge me directly, my bank showed otherwise. After attempting to contact Expedia without success, I later noticed a refund in my bank account. Initially, I thought it was Expedia but learned it was a provisional credit from my bank pending an investigation. Following the investigation, my bank withdrew the funds. Even though I never used the hotel services, the money was taken back. I've been struggling to reach Expedia for a refund as the automated system requires an itinerary number which I don't have. It's been challenging to get assistance, and I am eager to get this matter resolved promptly.

I contacted Expedia to inquire about the cost and cancellation policy for a hotel booking. The hotel has confirmed my reservation with them using the Expedia-to-hotel confirmation number. However, I have not received an email confirmation from Expedia, which means I do not have an itinerary number to refer to for details on the reservation terms. Unfortunately, when trying to reach Expedia for information without an itinerary number, the automated system does not recognize my phone number or credit card details, making it impossible to retrieve the information I need. I am seeking assistance from a customer service representative at Expedia to help resolve this situation. How can I reach a live person at Expedia to address this issue?

Hello, my name is Anna Arbabian. Today, on 09/18/21, I attempted to book a flight for July 3 to July 6, [redacted], for 4 passengers (2 adults, 2 children) on Expedia's website. The travelers' names are as follows: Adult 1: Anna Arbabian, Adult 2: Morteza Arbabian, Child 1: David Arbabian, Child 2: Jasmine Arbabian. The phone number used for reference is [redacted], and Credit Card ending in [redacted] was used for payment. The round trip was from Madison to New York (Delta Airlines) and then New York to Madison (American Airlines). The total charge was $1,[redacted].39, but due to insufficient funds, the booking was not completed. Two separate charges, Expedia fee of $11.83 and the American Airlines leg of $[redacted].76, were already processed. However, without an itinerary number, I cannot proceed as customer service requires it. I am frustrated as I was charged without receiving an itinerary. I request that all bookings be canceled, and the charged amount be refunded back to my credit card. There were two identical charges on my account that need to be refunded as well. Thank you.

Hello, I am Anna A. Today, I attempted to book a flight on Expedia's website for July 3rd to July 6th, [redacted], at around noon for 4 travelers (2 adults and 2 children). The travelers were as follows: Adult 1: Anna A., Adult 2: Morteza A., Child 1: David A., Child 2: Jasmine A. The reference phone number used was [redacted] and payment was made with credit card ending in [redacted]. The round trip was from Madison to New York (Delta Airlines) and then New York back to Madison (American Airlines). The total charge was $1,[redacted].39, with Expedia fee of $11.83 and the American Airlines trip charge of $[redacted].76 already deducted from my card. However, no itinerary number was provided making it impossible to proceed. I am frustrated by the charging method and the inability to speak to an agent without an itinerary number. I would like to cancel all bookings and have the charges refunded. The double authorization of charges needs to be reversed promptly.

Hello, I'm Anna Arbabian. Today, September 18, [redacted], I attempted to make a flight reservation on your website, Expedia, for July 3-6, [redacted], around 12 pm, for 4 travelers: 2 adults - myself, Anna Arbabian, and Morteza Arbabian, and 2 children - David Arbabian and Jasmine Arbabian. I used phone number [redacted] for reference. I provided credit card ending in [redacted] for payment. The round trip was from Madison to New York with Delta Airlines, then New York back to Madison with American Airlines. The total charge was $1,[redacted].39, but the booking wasn't completed due to insufficient funds on my card. Expedia Fee ($11.83) and American Airlines charge ($[redacted].76) were already processed, yet no itinerary number was provided. Trying to speak with customer service requires an itinerary number, which I don't have, causing frustration. I don't wish to proceed with these bookings due to the payment issues. Kindly refund the charged amounts and cancel all bookings. I mistakenly tried to process the payment twice, resulting in duplicate charges on my account. I seek a full refund for both transactions. Thank you.

The phone message for booking at the St. James Morgan Bay all-inclusive resort in St. Lucia by Elite Island Resorts is confusing. I am interested in the One Bedroom Ocean View Suite with a balcony, [redacted] square feet of space, and a king bed. The price for 13 nights is $9,[redacted] with a refundable option. Before payment, I would like to speak to a customer service representative to understand the deposit amount and the final payment date. I am an Expedia member and may have credits to apply. Please contact me at [redacted]. Thank you. - Sandy C.

Regarding Itinerary #[redacted][redacted], I had a reservation for two nights at Ashworth by the Sea located on [redacted] Ocean Boulevard in New Hampshire. After checking in on September 22nd, an incident occurred around 1:30 am involving a man knocking loudly and disturbing our sleep, inquiring about a bag of chips on our balcony. Despite my refusal, the disturbance continued with others above us encouraging the situation. Even after seeking assistance from the hotel staff, the matter was not resolved to my satisfaction. Upon checkout, I expressed my dissatisfaction and was advised to contact Expedia. I believe a refund for the nights should be considered due to the disruptive experience. You can contact me at [redacted] or via email at [redacted] Thank you. Dominic M.

I had a booking for the nights of September 21 and 22, [redacted]. I checked in around 10 PM with booking number [redacted]. Within an hour of checking in, I discovered my overnight bag and GPS missing from my locked car parked in front of the hotel. My bag contained essential medications that I needed to take. Despite reporting the incident to the police, I had to leave to retrieve my medications. While the hotel initially mentioned a refund, I was charged for the two-night stay. The hotel staff mentioned the manager would handle the refund but now claims they are unavailable until Monday. This experience has left me questioning the hotel's commitment to security and customer service.

I, Olga G., had made reservations at the "Grand Sirens Hotel" for two rooms with reservation numbers [redacted][redacted] and [redacted][redacted] under the name Olena B. Unfortunately, we had to cut our stay short due to unhealthy seaweed conditions causing motion sickness for me and my family. As advised by an agent from "Expedia," we checked out early and transferred to the "Occidental Tucancun." Although I received a $[redacted] refund for my reservation, Olena B. did not receive hers. Additionally, Shuttle Central canceled Olena B.'s transfer unexpectedly, resulting in a $[redacted] taxi fare. During a lengthy call with an agent from "Expedia," I incurred a $[redacted] charge. I am requesting a total refund of $1,[redacted] ([redacted]+[redacted]+[redacted]). Despite numerous attempts, I have not received a satisfactory response from "Expedia," and if the refund is not issued promptly, I will escalate this matter further. I have provided all necessary documentation to "Expedia" to resolve this matter. Thank you.