Expedia Customer Service Issues

I have been experiencing difficulty reaching a live person at Expedia. The automated system requests my itinerary number, which contains letters in the middle. When I enter the letters, the system does not recognize them as numbers. If I omit the letters, it does not accept the itinerary. Even on the website, Expedia seems to face the same issue with the combination of letters and numbers. This has prevented me from canceling a reservation for Days Inn, where I have a booking costing a little over $[redacted]. Despite contacting Days Inn, I was advised to reach out to Expedia, where I am unable to speak to a human. The virtual travel agent's assistance is insufficient. I am frustrated with the situation and concerned about potential charges due to the cancellation policy. Furthermore, I encountered a confrontational front desk individual at Days Inn. I aim to cancel within the allowed timeframe to avoid penalties, but the lack of support from Expedia is hindering my efforts. This has left me feeling desperate as I cannot afford to lose nearly $[redacted].

I am trying to get in touch regarding my canceled trip. I am having trouble matching my card information and the agent mentioned booking on another brand, which I'm not familiar with. This was my first booking with your company. Megan at Best Western has canceled their part, and now I need to cancel with your company. Could someone please assist me with this matter?

I attempted to purchase a flight using my Mexico card on my phone, but it was not accepted. I then tried from a U.S. number and successfully bought my ticket. However, I now see two charges on my Banorte de México account. How can I get a refund for this?

I have attempted numerous times to reach a live representative through various [redacted] numbers without success. Unfortunately, the automated system does not recognize my itinerary number, [redacted], for my stay at Hotel St. Marie in New Orleans from August 28 to 31. The hotel is unable to modify my booking and instructed me to contact the booking platform directly. Despite the hotel confirming my reservation under my name, I have been unable to locate it through the booking service. After investing approximately 3 hours into resolving this issue, I have decided to cancel my booking altogether due to the difficulties faced in making changes.

Subject: Requesting Refund for Non-Refundable Booking Regarding itinerary #[redacted][redacted], I contacted Hotel Vicenza Istanbul to cancel my booking due to travel restrictions preventing us from entering Turkey. The hotel agreed to waive any cancellation fees; however, they mentioned that a refund cannot be issued until Expedia processes the payment for the booking. Although we understand the booking was non-refundable, the circumstances of not being allowed to travel to Turkey from 16-21/08/[redacted] prevent us from utilizing the reservation. We kindly request a refund from Expedia for the cancellation, as the hotel acknowledges the situation and did not charge any fees. Despite the non-refundable nature of our booking, we appreciate your understanding in this matter. Thank you for your attention, and have a pleasant day. Best regards, S. K. Ali & A. Mihiliyi

I made a reservation via Expedia for Candlewood Suites in Oak Creek, WI on July 25th for August 6 and 7, [redacted], attending a memorial service. I used my credit card ending in [redacted]. I am Karen Lothrop, phone [redacted], email [redacted] I did not receive a confirmation by phone or email. Candlewood Suites had no record, so I rebooked with the Hyatt. I was charged for two rooms under Martha Strout and Karen Lothrop. Despite no confirmation, Candlewood Suites charged me without mentioning Expedia's involvement. I am disputing the charge with my credit card company due to the lack of communication from Expedia. Thank you. Karen Lothrop

I made a flight booking on expedia.ca and during checkout, I was charged on my credit card. However, after receiving a message about the connecting flights, I tried to select a different flight with more time but was charged on my card again after entering all the information. I decided to abandon the booking with Expedia. Now, there are four charges on my credit card and no booking in the system. I attempted to call customer service, but they require an itinerary number which I don't have due to the failed booking process. I am frustrated and seeking help to cancel or reverse the pending charges on my credit card.

I made a hotel reservation using my credit card points through my bank, Regions. The bank utilized an Expedia-owned website to make the booking, which resulted in no Expedia itinerary number being provided as it was through a third party. Unfortunately, the trip was canceled, and the hotel issued a credit to Expedia. I received an email from EAN.com, the Expedia Affiliate Network, mentioning a credit of $[redacted].94 was issued to a Mastercard ending in xxxx, under the name US BANK. This information does not match mine, and I have no association with that card. Contacting Expedia has been challenging without an itinerary number, and the representatives seem to have difficulty grasping the situation, often ending the calls abruptly. It appears someone else received my credit, and I have been unable to get assistance from Expedia to resolve this issue.

I made a reservation at Holiday Inn Express on March 4 and later cancelled it, only to find a charge for it on my Capital One statement in April. I attempted to contact Expedia regarding the issue, but without an itinerary number for that date, I couldn't connect with a representative. Despite trying online chat and email, I faced challenges in resolving the matter due to the missing itinerary number. After reaching out, the representative couldn't locate the reservation and advised me to dispute the charge with my credit card. Although I promptly followed their suggestion, the credit card company claims they never received the necessary documentation and now say it's past the time limit for a dispute. They suggest I contact Expedia once more. I now seek a refund of $[redacted].32 for the cancelled hotel booking. I find the situation frustrating and seek assistance as a loyal customer. - Ellen D.

I wanted to share my recent experience with booking a hotel through Expedia. I made a reservation for the 'Mavens White' hotel in Gurugram, India for August 7th-8th, [redacted]. However, upon arrival on August 7th, I discovered the hotel was closed for restoration. After contacting the hotel, I was redirected to a different location not updated on Expedia. Unfortunately, the alternative hotel was subpar with dirty rooms and no windows, far from the expected standard. I decided to cancel my booking due to these issues, but the Expedia app shows a refund amount of INR 0.00. I believe I am entitled to a refund of INR [redacted] due to the circumstances beyond my control. I have included my itinerary number for reference: [redacted][redacted]. I attempted to contact Expedia on August 7th, [redacted], without success. I hope this matter can be resolved promptly as this experience was unexpected from a reputed platform like Expedia.

Hello, I had a positive experience working with "Expedia" pre-COVID19. I have a "Expedia Collect" contract and do not have instant booking enabled. Miss Elena Susat, reservation number Res[redacted], is currently staying in my comfortable apartment from Aug 14, [redacted], to Aug 21, [redacted]. She is having trouble making payment for her stay. I have only been able to reach a virtual agent for assistance, but they have not been able to resolve our concrete issue. It's difficult to understand why payment is not being collected when the guest is willing to pay. Elena is ready to pay through Expedia, and I am expecting to receive what is owed to me. I hope this matter can be resolved promptly. Best regards from Dubrovnik, Marija Saut

I made reservations for a trip from Philadelphia to Florida and then to the Virgin Islands on August 6-9, [redacted]. I was expecting an email for a screening but did not receive it. As a result, I missed the screening and could only board one plane, leaving me stranded in Florida because I was not asked for it until boarding the second plane. Can I request a refund for the resort rooms since I was unable to utilize them for the scheduled days?

Subject: Urgent Complaint Regarding Travel Insurance Refund for Reservation at Naples Grand Beach Resort Dear Customer Service, I am reaching out to address a pressing issue with my travel insurance related to a reservation I made at Naples Grand Beach Resort. Due to unforeseen circumstances surrounding COVID-19, I had to cancel my trip and am now in need of a refund for the insurance I purchased. However, I am finding it extremely challenging to communicate with your company as there is no readily available telephone contact. The reservation was made by Harriet Rubinstein Berenfield on July 6, [redacted], at 8:15 PM. The itinerary number noted on my records is [redacted][redacted], but unfortunately, I did not receive an Expedia number for reference. I kindly ask for prompt assistance in resolving this matter to avoid any further escalation measures. Please treat this matter with urgency as it is causing substantial distress. Sincerely, Harriet Rubinstein Berenfield A Concerned Senior E: [redacted] P: [redacted]

On the 28th of July, [redacted], I made a reservation for a room at the Double Tree in Burlington, VT on my phone. It was getting late, and we urgently needed a place to stay, so I checked online and found the booking option on my phone. I proceeded with the booking, thinking it was a straightforward process. To my dismay, I was charged over $[redacted] just for making the reservation, without any prior warning. This feels like a dishonest practice, and I am seeking a refund for this unexpected charge. It is unfair and feels like theft to me. I am shocked by this experience and believe this is not how a business should operate. I request a reimbursement for this charge. Please reach out to my husband, G, or me via email.

Hello, I am Jose. My family and I have been loyal customers for a significant period. I reserved a room at Surf Side Ocean View Motel for 08/17/21 (reservation: [redacted][redacted]), but upon arrival, the room was unsatisfactory, with only one twin bed instead of the advertised three beds with a kitchen and ocean-view terrace. The motel refused a refund, citing that they had not received payment from Expedia yet. I tried reaching Expedia all day without success, only encountering an unhelpful automated system. I feel misled by false advertising and seek assistance. Cancelling this disappointing stay was disheartening, especially as it was intended as a special anniversary trip for my parents in Seaside Heights. I had hoped for assistance from Expedia, given my long-standing loyalty.

Hello, I recently made a reservation for August 1, [redacted], at the Four Points by Sheraton Hotel in Salt Lake City through your platform. Unfortunately, I had to cancel the booking due to personal reasons. Although I don't have the itinerary number, the hotel provided a cancellation number, [redacted] and S07F0919Z31. They confirmed no charges would be applied, and I received an email from them confirming a zero balance. The hotel mentioned that the $[redacted].92 refund is being held by "EXPEDIA". Could you please process the refund to my Visa Credit Card ending in [redacted] under the name Zakie Serafi? I made this reservation on July 28 for August 1. Hoping for a prompt response. Thank you. Zakie Serafi

I made a reservation at Econo Lodge in the wrong town. The hotel manager agreed to refund me, but requested that I provide a prepaid debit card for the refund. I stayed at The Reef in Panama City Beach, Florida, during a tropical storm and had to leave early. The hotel manager refunded other guests and told me to contact you for my refund for the remaining 4 days. I tried calling Expedia and hotel.com but had no luck. My name is Tonya Herron, and I stayed for only 2 nights in Panama City Beach. Please reach out to me.

Hello everyone, I recently made a booking at Sanctuary Lakes Fauna Retreat in Hervey Bay for a 4-night stay from 1.9.21 to 5.9.21 through Unsold.com. The booking details were confirmed with Itinerary #[redacted] and Ref No: A6TFHX. Upon calling the retreat, they informed me that Expedia with Reservation ID: [redacted] received the payment I made for this reservation, which was made on 24/7/21 at 7:20 pm. Somehow, Unsold.com canceled my reservation on 6/8/21 without my knowledge until now. I would appreciate guidance on how to use the money paid to Expedia to rebook elsewhere, possibly another location, at your earliest convenience. I am eager to plan a vacation soon and hope to resolve this promptly with your assistance. Thank you for your help, and I trust Expedia will be able to assist with this matter. Sincerely, Alison

I am disappointed with the rental house on VRBO that I booked. The property had many issues such as missing outlet covers, a bathroom door without a doorknob, no hot water in the master bedroom shower, no pool, no usable hot tub, inadequate seating on the balcony, insufficient dining table chairs, a lack of towels and blankets, no AC, gnats in the kitchen, a non-functional fridge light, poor lighting in the kitchen, and heavily damaged carpets. Additionally, the check-in time was delayed from 4pm to 6pm, only to find the property still being cleaned upon arrival. The pool, a major reason for booking, was not available. The condition of the house is unacceptable for renting, with safety concerns regarding the pool's power lines. It is concerning that despite multiple complaints on VRBO and Airbnb, the property is still listed. I question if the rental management inspects these properties or sends representatives. I will seek rentals from a different company in the future to ensure a better experience.

To whom it may concern, I am Amritdeep Kaur. I attempted to reserve a flight from Hong Kong to Singapore and back between September 4th and September 7th through Expedia. There was an issue with my booking where the payment was processed, but I did not receive my ticket. I received this message: "AE: A payment is due to be collected by Direct Debit on 27/08/[redacted] for your American Express Card ending in [redacted]. Enquiry [redacted]0." I kindly request the cancellation of the transaction and a refund since I need to rebook a new ticket. I appreciate your assistance in resolving this matter. Thank you for your attention! Sincerely, Amritdeep