Expedia Customer Service Issues

I purchased a package for four individuals including hotel and airline tickets. United Airlines changed the return flight's departure time, leading me to contact Expedia to resolve the issue. On March 14, [redacted], Expedia sent a confirmation email indicating that the airline tickets were successfully booked. However, to my surprise, Expedia later canceled all the airline tickets without my consent. Despite contacting Expedia multiple times and receiving case number S-[redacted]57, I have yet to receive any follow-up communication. My only request is for Expedia to reinstate the airline tickets promptly.

Yesterday, I was trying to book a trip to Hawaii when I came across a great hotel and flight deal. However, my card was declined during payment due to a fraud alert from my bank. I had to confirm the transaction was legitimate. Unfortunately, after resolving the issue, I couldn't find the same package available. Strangely, all the charges were deducted from my account without any confirmation or booking details from Expedia. The entire cost of the trip has been taken from my account without any corresponding bookings or emails. I urgently need the full amount refunded as no services were actually purchased.

I made a car reservation with Thrifty back in February for my husband to drive, but he can't drive, so I tried adding my son as a driver. Thrifty informed me I couldn't add him, so they transferred me. I thought it was still through you and Thrifty, so I proceeded. The reservation number is #[redacted][redacted]. After charging $[redacted].88 to my credit card on Feb. 22nd, which was supposed to go to Thrifty, they haven't received anything. Now, I'm being asked to pay the full amount to Thrifty on Mark's credit card. I need to cancel the reservation with you and obtain a refund of $[redacted].88. Initially, I was told I could cancel a few days before the booking. I'd appreciate your assistance in resolving this issue. Kindly help me out.

We arranged a family vacation in June near Playa del Carmen. When booking our resort, they advertised available rooms, some with limited availability at a specific rate, and even had comments about Spring Break visitors. I planned for one room with double beds and adjoining rooms, which was indicated as an option on the website but not available to select when booking the rooms. Upon calling the hotel to request this, I was informed they are currently closed due to Covid, with hopes of reopening in June. In case they are not open by then, they mentioned accommodating us in a different resort, which is not what we intended. Additionally, most of the on-site restaurants and activities listed on their site are closed or unavailable. I've canceled our reservation, but the flights I booked on their website (apparently through Expedia) are non-refundable, resulting in a credit back. I'm looking to re-book at a different resort, but to secure the best rates, we need to book both hotel and airfare together. Since we'll likely take the same flights, I'll need to rebook everything without the option to use the previous credits. Assistance would be greatly appreciated. Presently in Mexico for work for the next 10 days, I'm unable to reach the [redacted] numbers provided from here.

On January 21, [redacted], I used Expedia to book a flight for my aunt from LAX to the Philippines on June 17 to 23, [redacted]. The original plan was for a family reunion on June 21-22, but Philippine Airlines changed the return flight to June 27. After contacting Expedia, the return date was adjusted to June 23. However, Philippine Airlines changed the flight to June 22, causing my aunt to miss the family reunion. Despite requesting a refund and cancellation, Philippine Airlines offered a June 22 to 24 flight, which was not acceptable. After several back-and-forth communications, a future travel credit valid until December 24, [redacted], was issued for the cancelled June 17 flight. Unfortunately, my elderly aunt is no longer able to travel, and she simply wishes to receive a refund as this booking was made using her savings.

I have a flight credit of $[redacted].36 AUD with Qantas due to COVID-19. I have tried numerous times to contact Expedia Travel via phone and email, only to be transferred between departments and put on hold for over an hour each time. It's frustrating to experience such poor communication from such a large company. All I want to do is rebook my flights with my credit, which I've been trying to do for over two months. If this isn't resolved, I will escalate this matter to international media and seek legal advice. Qantas has confirmed that I can use this credit on any of their flights, so I'm eager to get this sorted out promptly.

Last week, I attempted to make a hotel reservation through Expedia, but the website failed during the process, indicating that the booking couldn't be completed, prompting me to try again. Despite the failed bookings, I never received any confirmation emails. Strangely, Expedia charged me $[redacted].24 for one unsuccessful booking at Sonesta ES Suites Fairfax without any notification of confirmation. I have repeatedly tried contacting Expedia's customer service, enduring hold times of over an hour five times. Although a representative mentioned it was a "case" and that I would be contacted, a week has passed with no follow-up. Juggling a full-time job, I find it difficult to stay on hold for such long periods during business hours. I kindly request prompt assistance in disputing this incorrect charge.

I was charged on March 9th, [redacted], for a stay at Quality Inn in Cherokee, NC. I have not taken this trip and did not receive any confirmation number or emails from Expedia or AARP. When I tried to make a new reservation directly with Quality Inn, I couldn't find any email with the booking details. I discovered the charge of $[redacted].27 on my credit card statement without any email confirmation to refer to. The website mentioned sending an email with a confirmation number and a cancellation deadline of March 26th, but I never received any emails. Now, with this new reservation, I only have until tomorrow, March 24th, to cancel. I urgently need assistance with this issue as I cannot afford to lose $[redacted].

I encountered issues booking flights for my family from Oahu to Las Vegas on my cell phone. I was unable to select seats or purchase travel insurance. I didn't finalize any bookings. After switching to the Expedia website at home, I found suitable flights and added travel insurance, but my payment card was declined. I saw two charges on my bank statement, $[redacted].40 from United Airlines and $7.56 from Expedia. Despite attempting to get help from Expedia's virtual assistant without an itinerary number, my bank informed me of attempted refunds by Expedia. A charge from Hawaiian Airlines for $[redacted].00 was also declined. I demand an immediate reversal of these charges as I haven't completed any bookings. If not resolved today, I will dispute the charges and take legal action. This situation is frustrating, given that Expedia was recommended by a trusted source, and I have not received any confirmation emails for bookings. Please address this promptly.

I am Penny L. I made a reservation for a flight, hotel, and rental car with Southwest Airlines under itinerary #[redacted]. Upon arrival at the resort booked through Expedia, I was surprised by the conditions. The parking area had individuals consuming alcohol and marijuana openly. Our room was not as advertised, it was dark, dirty, and smelled bad. Uncomfortable and concerned for our safety, we requested a refund at the front desk but were informed that since it was booked through Expedia, a refund could not be provided. This was my first time booking with Expedia, and I hope for a professional resolution. I suggest removing Legacy Vacation Resort from Expedia's options. We had to drive to Cocoa Beach to find alternative accommodation during peak season. A full refund is requested, considering the inconvenience and additional expenses incurred. I trust that this issue can be resolved timely to continue using Expedia's services in the future. Regards, Penny L.

Yesterday evening, on March 26th, I made a reservation at Days Inn Pine Bluff AR on Blake. Upon entering the room, my companion and I discovered both live and dead bed bugs on a chair seam and a trail of bug feces along the curtain. Despite reporting this to the Manager, he refused to cancel our reservation and insisted he would deny the presence of bugs if contacted by Expedia. I have photographic evidence that I shared with a contact in the extermination industry for confirmation. Due to this unsanitary situation, we chose to seek alternative accommodation elsewhere. When the Manager contacted us, he verbally harassed and insulted us, even as I recorded the conversation. We are now seeking a refund to the original card used for the booking, as we did not stay at the establishment and were mistreated by the Manager. Given this experience, it seems that Days Inn is not up to the standard Expedia expects from its partners. The card information used is 4[redacted] 6[redacted], a Visa under the name Teresa Ragland. Your prompt attention is appreciated.

I did not receive an authorization for my reservation even though I contacted the hotel prior to arrival. Upon reaching the hotel, we found there was no heat and no available heated rooms, so we had to find alternative accommodation. The hotel assured me of a full refund, but I have yet to receive it. They redirected me to Expedia, but I was unaware my booking was through them. Despite contacting Expedia, they require an itinerary number or the phone number used at booking, which I never received. I am frustrated at the lack of progress in obtaining my refund, especially after incurring additional expenses for last-minute accommodation.

I'm Sherrye E. I filed a claim and was waiting for an outcome. However, I can't locate any information on the appointment now. When I called on 3/28/[redacted], I was told there was no refund available. We were very displeased with our trip to Westgate on Mar 12. Our initial experience was okay until we reached the villa, which we mistakenly thought was private. The noise from above was disruptive, and we even heard conversations from the next room as if they were with us. Despite asking for a quieter room, we were told nothing could be done and were labeled as VIP members. If a refund isn't issued, I may stop using Expedia due to this disappointing experience at Westgate Smoky Mountain Resort & Water Park in Gatlinburg on Mar 12-15, [redacted].

I had trouble making a trip reservation last night through Expedia. The website was lagging, causing delays. After an hour, my reservation finally went through, but the flight times were incorrect, and the Towncar I initially removed was added back. I canceled the car and had to rebook the flight due to an error with the return day. Despite the site indicating an issue with my card during booking, my card was charged without a confirmed flight. I tried reaching out to Expedia all day, staying on hold for hours without any assistance. I even confirmed with American Airlines that no tickets were booked despite the charge. I am still seeking help to resolve these issues and get my booking in order.

I reserved a motel through expedia.ca and I need to cancel my booking. I attempted to use the virtual agent but I am missing the correct confirmation/itinerary number. I have verified with my bank that the payment was processed and deducted from my account. As I am unwell and need surgery in that city, I had to stay close to the hospital, which is far from my home. Since my surgery has been postponed and will be rescheduled soon, I no longer require this lodging. Kindly assist me with canceling my reservation and arranging a full refund for the payment. Your help in resolving this issue is greatly appreciated. Thank you, V. G.

I need to cancel a reservation I made for my mother at the Hyatt Regency Aurora-Denver Conference Center. The hotel is located near the hospital where my brother is currently staying. Unfortunately, we just found out he is being released sooner than expected and will be moving to Colorado Springs, so we no longer need the booking. Despite repeated attempts to contact the hotel and spending hours on hold with Expedia, I haven't been able to cancel the reservation. I also purchased Hotel Booking Protection. The reservation dates are March 31, [redacted], to April 2, [redacted]. I'm hoping to get a full refund for this cancellation.

I recently booked a flight to Mendoza, Argentina, but due to no direct flights being available, I had to book separate round-trip flights to Buenos Aires and then to Mendoza. Unfortunately, my first flight from Tampa to Buenos Aires was canceled by AA, causing me to miss my connecting flight to Mendoza. Despite contacting Expedia, who advertised "NO CHANGE FEE," I have been struggling to make changes to my itinerary for over 7 days. I spoke with 4 agents who all assured me of a resolution, but I faced challenges, including being asked for a screenshot of the no change fee policy. I requested to speak to a supervisor, but they promised to call back, which hasn't happened. To avoid being stranded in Buenos Aires, I had to purchase two one-way flights. I just want to modify my original round-trip ticket for a later date in August without losing $[redacted]. The agents kept claiming the airline approved the change but failed to provide the necessary code. I feel like this is all a way to avoid their responsibilities. This has been my first negative experience seeking customer support from Expedia after being a loyal customer for many years, and I find their service very disappointing.

I requested a ground floor room for my husband with mobility issues, only to find out there were no accessible rooms close to the elevator at the Tropicana in Laughlin, making it difficult for us. We ended up in room [redacted], far from amenities like the ice machine. Despite voicing our concerns multiple times, the front desk couldn't offer a suitable alternative or provide a refund, leading us to check out early and incur an additional $69.75 charge. The state of the ice machine room was unsanitary, with food left on the floor. The dining experience was also disappointing, with long waits and disorganization. The overall condition of the property was subpar, and the pool area was overrun by noisy kids. I believe a refund for one night's stay is warranted based on our unsatisfactory stay.

Upon arriving at Miami International Airport this morning to pick up a rental car for our trip to the Florida Keys, we were disappointed to find out that the company we booked with, Priceless, did not have a car available. Despite not notifying us beforehand, they left my family waiting for two hours without offering any assistance or shuttle service. After a while, they mentioned a "larger car" option available five hours later at double the price. The manager, who was impolite, arrived with passengers and refused to provide us with a vehicle or any help. When I inquired about our situation and the lack of assistance, he was unhelpful, claiming they wouldn't have cars until late afternoon. This unprofessional behavior has led us to cancel our plans and Uber to our next location. We demand a full refund and strongly advise others to avoid doing business with this unreliable company. Feel free to contact me for further details; I urge everyone to steer clear of Priceless.

I had a reservation at Best Western Manikota in South Dakota for April 1st and 2nd to move my son from Iowa to Washington state. Due to wildfires in the area, including the closure of Mt. Rushmore and evacuations, I had to cancel. Despite contacting Expedia as instructed by the hotel, they claimed my reservation was still active. The hotel charged me for the first night but canceled the second night. I used hotels.com for the rest of my trip and now need a confirmation of the cancellation from Best Western for a refund. Please check your records to confirm my cancellation request and provide me with the necessary email for the hotel. Thank you, Kari B.