Expedia Customer Service Issues

Hello, my name is Maria Gutiérrez. I traveled with Volaris on September 18th from Chicago to Leon BJX, Mexico. I was accompanied by another adult. Our return flight was scheduled for the 28th of the same month. During check-in, we had to pay for excess luggage. Despite presenting all the necessary documents, we reached the boarding gate and realized the immigration form was missing. Unfortunately, we were not allowed to board the flight, resulting in the loss of our tickets and excess baggage fees for items that never traveled, as we did not fly. I feel this situation is unfair and I am requesting a refund, as other airlines offer similar provisions especially during the pandemic. I kindly ask for your attention to this matter and appreciate your prompt response. Thank you.

I recently booked a flight for my son to visit for Thanksgiving. I got an email saying his connecting flight was changed, resulting in a 5-hour layover in Chicago. I called the provided number and spoke with an agent. She assured me she would send the updated itinerary right away, but I have yet to receive it. I am concerned about the legitimacy of this agent and really need to know the new itinerary details. His itinerary number is [redacted][redacted].

Earlier today, a couple of housekeepers overheard my girlfriend frantically searching for a lost $20 bill while I was helping another person outside. Unfortunately, the staff misunderstood the situation, and the hotel did not allow us to check in, leaving us stranded without transportation in Greenwood, Indiana. I kindly request that the hold on my card be released so I can make a new reservation or be placed in another nearby hotel in the South Indianapolis area. Thank you.

During our stay at Best Western Plus in Woburn, Ma from September 19 to September 23, [redacted], booked through Expedia, we encountered cleanliness issues, unsecured doors, and lack of room service. Despite our complaints requesting a rate reduction, they were unwilling to accommodate. The hotel claimed to be "full service," but in reality, we had to fetch our towels and even toilet paper from the front desk. They charged $[redacted] for 4 nights instead of the $75 per night rate. We believe a rate adjustment, such as a complimentary night or all 4 nights at $75 each, would be reasonable. The hotel attributed the shortcomings to covid-19, but if services are not provided, pricing should reflect that. Thank you for your assistance. - Joseph F. Expedia Booking: [redacted]

I am Amanda Catlett. I mistakenly booked a room at Motel 6 near Clinton Airport in Little Rock, Arkansas for the 20th, but I actually need it for today and tomorrow. The lady at the hotel is kind and waiting for someone to change the dates. I need this to be sorted out urgently as I arrived late for my flight. I am exhausted and not good with computers. Please contact me at [redacted] as I require assistance promptly. Thank you.

Approximately 6 weeks ago, I booked a car in Orlando for October 16. Due to flight time changes, I contacted Expedia to update my reservation. The agent advised canceling the existing reservation and creating a new one with the correct time. The initial booking had Itinerary Number [redacted][redacted], and the new reservation was given Itinerary Number [redacted][redacted]. Upon arrival in Orlando, I was informed at the car rental counter that my reservation had been canceled, leaving me without a car. I had to rent on-site at a significantly higher cost compared to my original reservation, which was priced at $60.65 ($43.91 paid in advance with an additional $16.74 due at pickup) while the new rental cost me $[redacted].83, resulting in a difference of $[redacted].18. Reviewing my Expedia account, I did not find any evidence of the cancellations, except for a note mentioning a "change in arrival" which may have been added by the agent during the call. I am seeking reimbursement for the error made by Expedia as I am now out of pocket by $[redacted].18.

I made a reservation for a two-night stay through Expedia, however, upon arrival at the hotel, I was disappointed to find it in a state of disrepair, unlike the pictures online. I immediately spoke with the manager, explaining my decision not to check-in due to the misrepresented condition of the hotel. Despite my willingness to pay for one night as a cancellation fee, the manager insisted on charging me for both nights. I have made multiple attempts to request a partial refund with no success. The discrepancy between the advertised state of the hotel and the reality is unacceptable. While I usually refrain from leaving negative feedback, I feel compelled to warn fellow travelers about the misleading nature of this establishment.

Good afternoon. On October 12th, I tried to purchase a package from Expedia for Medellin - Santa Marta. The payment was approved by the bank and processed by Expedia. However, Expedia failed to provide an itinerary or booking number. I made two payments for the same amount, and Expedia now holds this money. I've tried calling about 9 different phone numbers in the USA, but they all say the system is having issues and no one can assist me. Expedia claims to be working tirelessly to help users, but I've been dealing with this for over 8 days without any response. They do not respond to emails, messages, or calls. I urgently require a refund of my money. Thank you. My name is Martha T., and my phone number is +57 [redacted].

On October 20, [redacted], I attempted to book a flight for my two kids, and encountered an issue where one flight was canceled while the other was processed, resulting in a charge of approximately $[redacted].57. Despite contacting Expedia for assistance, they directed me to cancel through my bank, which was not possible as I work at the bank. After spending three hours on the phone, my husband had to make a new reservation to finally reach someone at Expedia, who assured us they canceled the erroneous booking. However, I have yet to receive a refund of $[redacted].20 after 24 hours. The booking was made through Priceline, and now my bank statement shows three flights with one pending refund. Having taken out a loan to cover the ticket expenses, I am concerned about the refund delay. If the promised refund is not processed promptly, I will escalate the matter to the BBB and avoid using Expedia in the future.

I made a reservation on October 15 to travel from Kalispell, MT to Tucson, AZ on October 20, returning on November 24. I used a credit from Expedia for over $[redacted] from a Covid cancellation in March [redacted]. I also paid $[redacted]+ for a first-class upgrade. I received confirmation with the number HYSYJ9, showing travel dates and seat assignments. The contact number was [redacted] or [redacted] with a representative named Lex in Manila. Upon arrival at the airport, Delta had no record of my reservation, and I had to pay over $1,[redacted] for a new flight. I request the credit be refunded as soon as possible. Please advise on resolving this matter. Thank you. S. J.

Regarding Itinerary No. 71DO [redacted] 44, I am inquiring if it's feasible to receive a partial credit for the original ticket price of $[redacted].90 towards a future trip. Due to unforeseen circumstances, I missed my flight on July 1, [redacted], because of Covid-19 placing NY under quarantine and requiring emergency foot surgery. I understand there is a change fee of $[redacted] in addition to the fare difference for rebooking. It would be appreciated if a live representative could assist me in this matter. For contact, please reach out to me at [redacted] on U.S. Eastern Standard Time. Thank you.

I recently spoke with a representative from Frontier Airlines regarding my flight reservation for my son, D'Angelo, on October 9, [redacted], which was scheduled to depart on October 24, [redacted]. Unfortunately, my son tested positive for Covid-19 and is currently hospitalized, preventing him from traveling. I, too, was diagnosed with Covid-19 two weeks ago, resulting in our family needing to quarantine. Given the circumstances, I am requesting either a refund or a rescheduled flight for a later date due to this unexpected situation. The flight confirmation number is GDSQ2K. I understand the challenges faced during this epidemic and appreciate your prompt assistance in resolving this issue. Thank you and please keep my son in your thoughts.

I made a reservation for a flight to Tel Aviv with Jordanian Airlines, but both of my flights got canceled. After contacting Expedia for assistance since I was unsure about Royal Jordanian Airline's policy on cancellations, a case was opened with them to try and resolve the issue. Despite multiple follow-up calls, I have not received any updates on the progress of my case. Consequently, I decided to dispute the $[redacted].80 charge on my Discover card each month. Recently, I received a letter from Royal Jordanian Airlines instructing me to contact my travel agency for a refund due to commissions. According to their guidelines, refunds for tickets issued through the agency should be processed by the agency. This aligns with my situation, and I am looking to obtain a full refund for my booking.

I am requesting a refund back to my credit card for flight vouchers issued instead of a credit back to my card for a canceled trip due to COVID-19. The vouchers are unusable, so I kindly ask for the credit to be applied back to the original credit card. The flights in question were a March 30, [redacted] flight from San Diego to Cabo and an April 4, [redacted] return flight. The Expedia reservation number is [redacted][redacted] under the names Kayla Burns and Grant Austin. I purchased this trip in good faith, intending to travel before it was canceled due to the pandemic. Please process the credit back to the credit card used for the purchase and notify me via email once the refund is complete at [redacted]

Itinerary number 71DO [redacted] 44. I had a flight scheduled to LGA with American Airlines on July 1, [redacted]. Due to the closure of NY because of Covid and my surgery, I missed the flight. I paid $[redacted].90 for the ticket, and AA has informed me that I have a credit of $[redacted].90 that can be used for another flight booked before December 31, [redacted]. To rebook the flight, I was advised by AA to go through Expedia. I have tried calling the listed numbers for Expedia, but I have only encountered automated responses without an option to speak to a representative. I would appreciate guidance on how to apply this credit to a future flight. Thank you for your help.

I had to cancel our trip to Cancun due to COVID-19. Everything was refundable except the Spirit Airlines airfare which was booked through Expedia. They issued a credit for future use, but now we are trying to get a refund from Spirit Airlines directly. Unfortunately, we haven't been able to reach a human representative at the airline. Any assistance with this matter would be greatly appreciated.

I had a same-day reservation at Motel 6 in Marysville, California through the Expedia app. When I arrived, the staff couldn't find my reservation despite me seeing it on the computer. I was told to wait in my truck, then was asked to pay cash for the room. They charged me more than Expedia and had no change. Expedia agreed to refund me, but after multiple calls, I still haven't received the money. I will try once more before involving my bank. This situation is unacceptable!

I am encountering an issue when trying to reserve 2 rooms through the app. The rooms that are booked are the same type. I specifically need a room with a king-size bed for my daughter and her husband, and a suite for space for the baby's pack and play. Additionally, I require a room with a handicap shower and 2 queen beds for my other daughter and myself, as I cannot use a tub. Although I find hotels offering both room types, once I book the first one, there is no option for the second room. Despite my attempts to speak with a person over the phone, I am unable to do so without a booking number. This makes it impossible for me to book the 2 rooms I need. I have been a loyal Expedia customer for a long time, but this recurring issue is prompting me to book directly with hotels instead.

Hello, I hope this message finds you well. I am a host in South Africa, under the name Serengeti Self Catering Units registered with your platform. However, we are facing difficulties in contacting you for assistance when needed. Recently, we hosted a guest on November 7, [redacted] named Simile Stofile, with EXPEDIA CUSTOMER ID: [redacted]5, and we are unsure about the payment process for this booking. Unfortunately, we are unable to access your website to view the payment details. Thank you for your prompt attention to this matter. Kind regards, Charmaine D. (Bookings)

Hello, I am requesting a refund for my recent reservation through Expedia, itinerary # [redacted][redacted], under the name Jianqing Z. The hotel in question is the Graystone Inn. I booked the hotel on 10/30, only to realize the next day that I had mistakenly booked a location in Wilmington, CT, instead of Wilmington, DE. I promptly canceled the reservation on 10/31. However, on 11/10, Graystone Inn contacted me to inquire about my arrival time, indicating that they hadn't received the cancellation from Expedia. Upon checking my Expedia account, I noticed that the reservation was still active, so I had to cancel it again. Subsequently, I discovered that I was charged $[redacted] on my credit card. I am currently drafting an email to request a refund. I have been a loyal Expedia golden member for years, and I would greatly appreciate it if the refund could be processed promptly. Thank you, Wendy