Expedia Customer Service Issues

Archive 46

The following are issues that customers reported to GetHuman about Expedia customer service, archive #46. It includes a selection of 20 issue(s) reported August 21, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I stayed at Broadway Hotel on July 24th for $69 using my Direct Express card. The hotel, located near my mother's house, unfairly asked me to leave the room claiming I refused to provide identification at the front desk. I had two more nights booked but now need a refund for them as the hotel manager canceled my reservation. The card used for transactions ends in [redacted], a MasterCard with [redacted] and CVV [redacted]. Please reimburse the amount for the nights of the 25th and 26th. I believe there was fraudulent activity at the hotel. Kindly rectify the situation and look into the matter. Thank you.
Reported by GetHuman-tlmsoon on venerdì 21 agosto 2020 23:00
Hello, I'm Barbara Cesin. My son and I recently stayed at the Hampton Inn in Coconut Grove, FL from August 20 to August 22. I am disputing a charge of $84.69 on my account and would like to dispute the $[redacted].40 charge. During check-in, the staff member, Ana, was impolite and dismissive towards me when I requested her to lower her mask due to my hearing disability. Throughout our stay, Ana continued to ignore my communication needs. Furthermore, the pool area was unkempt, with guests breaking rules by drinking and eating. This experience was upsetting and uncharacteristic of the usual standard I expect from Hampton Inn. I am deeply dissatisfied and unwilling to pay for such poor service. Kindly contact me via email at [redacted]. Thank you, Barbara Cesin.
Reported by GetHuman-bcesin on mercoledì 26 agosto 2020 17:19
I recently returned from a road trip and utilized Expedia to reserve accommodations. During a stay at Dallas House in St. Croix Falls, WI on Friday, the 28th, my daughter and I encountered bed bugs and other issues, which I promptly documented with photos sent on Saturday, the 29th. However, I have yet to receive a response from Expedia regarding my concerns or a potential refund. Despite a previous message indicating they needed to consult with the manager, the lack of follow-up until Monday at 10 PM is disappointing. Tomorrow, I plan to escalate the matter by involving the health department in St. Croix Falls and lodging a complaint against the hotel. The failure of Expedia to address my complaint promptly has left me dissatisfied and I intend to share my experience with others. Disappointed, Susan M.
Reported by GetHuman5218950 on martedì 1 settembre 2020 05:15
Subject: Regarding Refund Status of Icelandair Tickets - Booking Reservation #KE9IXG Dear Vladimir Khaymovich, I am writing in response to your recent complaint to the DOT #CL[redacted] regarding the refund status of your Icelandair tickets. As of now, your tickets have been marked as refunded due to a chargeback that was initiated during the operational status of all flights. If you have not yet received the refund, I recommend contacting the payment provider through which the chargeback was initiated and processed. It is essential to follow up with the payment provider directly as part of the chargeback process. Please feel free to reach out if you require further assistance regarding the remaining 50% of the refund amount for your Icelandair tickets, which is due because of the cancellation of Icelandair flights. Your Booking Reservation number is KE9IXG. Best regards, Brent
Reported by GetHuman5227746 on giovedì 3 settembre 2020 15:32
I made a hotel reservation through Expedia for a trip to Branson with two rooms booked for two days using itinerary number [redacted][redacted]. Unfortunately, a family emergency arose due to a recent death, requiring me to attend the funeral instead of going on the trip. After paying a $[redacted] deposit for both rooms and purchasing trip insurance, I had to cancel the reservation. Although I expected both rooms to be canceled since they were under my name, only one was refunded. I still have not received the $[redacted] for the second room. The insurance policy number is [redacted], and I can provide bank statements showing the double charge and partial refund if necessary. Thank you for your assistance.
Reported by GetHuman5231108 on venerdì 4 settembre 2020 14:32
I presented to take my flight with Iberia with booking code GQJ9GLI, but British Airways, who does not fly to Mexico, changed my flight to Iberia. Passengers: A. Flores/M. del Refugio. Expedia.mx Itinerary Number: [redacted][redacted]. I had all the documents, PCR and antibodies COVID tests, an invitation letter from my life partner, as well as various documents required in Austria and the EU. However, they said Spain did not allow me to fly or even transit, but other passengers in my situation eventually flew. They didn't allow me to fly, treated me disrespectfully as if I were illegal. I am 62 years old, own two houses in Mexico, and have my own business, a clinical laboratory I need to return to. I had to buy a flight at the airport with Lufthansa on the same day using the code SH3N4F. I boarded the flight at 20:50 without any issues from the airline, Germany, or Austria. I find it unacceptable that Iberia didn't let me fly. They treated me disrespectfully, and I do not plan to fly with them again despite having done so several times as I spend some months with my partner in Austria, and he visits Mexico. We live together between these two countries. I request a refund for my ticket and the cancellation of the return flight with British Airways on November 16, [redacted], as I had to purchase a round-trip ticket with Lufthansa.
Reported by GetHuman-rlamadof on venerdì 4 settembre 2020 18:12
I created my LX Supplier account earlier this year for Azteca Entertainment SMA ([redacted]). I have two completed ads marked as "active" on my user panel. Unfortunately, despite this, they are not visible to users searching for experiences or things to do in my area via Expedia. I have reached out to customer service multiple times by email but have not received any assistance. I have completed all billing and payment details and provided the required documents to Expedia in June as requested. Despite this, my ads are still not appearing in search results on Expedia. I need assistance from Expedia to understand why my ads in the "things to do" section are not visible to users searching for activities in my area.
Reported by GetHuman-aztecae on martedì 8 settembre 2020 16:37
Hello, I have an itinerary number [redacted][redacted] for a flight from Geneva to Detroit from October 5 to November 11, and I need to change the departure date from October 5 to October 6. My preferred itinerary is Geneva to Amsterdam with a layover of 1:15 hour, then Amsterdam to Detroit. I noticed that the ticket price remains the same, but an Expedia representative informed me that the only option is through Paris, which would double the price. Can you assist me in keeping my original desired itinerary at the same cost? Thank you.
Reported by GetHuman-thirotlv on giovedì 10 settembre 2020 08:29
Dear Guest, We wanted to inform you about changes made to your flight booking with reference RXA6XK. Your initial flight SN3618 departing from Nice to Brussels (Brussels Airport) on 15SEP at 13:25 has been adjusted to flight SN3622 departing from Nice on 14SEP at 16:30 and arriving in Brussels (Brussels Airport) at 18:10. Booking Reference: RXA6XK Passengers: JASIM/HAZEM Original Flight: Nice (NCE) - Brussels (BRU: Brussels Airport) Date: 15SEP, Departure: 13:25, Arrival: 15:05 New Flight: Nice (NCE) - Brussels (BRU: Brussels Airport) Date: 14SEP, Departure: 16:30, Arrival: 18:10 If you have further questions, please reach out to our Service Centre if you booked directly with Brussels Airlines or contact your (online) travel agency or another airline. For more travel information in the following weeks, visit www.brusselsairlines.com. We apologize for any inconvenience and appreciate your understanding during these challenging times. Thank you for choosing Brussels Airlines! Warm regards, Your Brussels Airlines team
Reported by GetHuman-hazem_ja on giovedì 10 settembre 2020 12:31
We are seeking to reschedule a vacation canceled in spring and have American Airlines vouchers that require the itinerary to be activated. The AA RECORD LOCATOR number for our arrival flight is WXSOYN. The return flight booking was delayed pending the first email due to a credit situation. Our credit was meant to be with my husband's email, Ken S., but his account was disabled due to a security breach. We need the number sent to my email instead. For any communication, please contact us at [redacted] Thank you for your help.
Reported by GetHuman5253618 on venerdì 11 settembre 2020 15:10
I've been trying to use my existing flight credits to book a new roundtrip flight for nearly two hours. I spent 40 minutes on the phone with an agent, but the call was dropped. The agent tried to call back twice but the calls were disconnected after the first ring. After waiting over an hour for a callback, I spent another half-hour with an online agent seeking help. I need to speak with someone without the call dropping.
Reported by GetHuman-rcreange on sabato 12 settembre 2020 00:24
Our cruise got canceled due to COVID, and unfortunately, the hotel in Spain is unwilling to refund our money. We had booked a room for the day before and after the cruise through Expedia, and our travel agent advised booking a "non-refundable" rate to secure the room with a credit card. It's disappointing that the hotel isn't showing any flexibility given the current circumstances. While their current policy allows for cancellations up to two days before check-in, it does not include the "non-refundable" option we were advised to choose. The bookings with Expedia are for $[redacted].78 and $[redacted].78 in US funds. I am reaching out to see if Expedia may be able to assist us in securing a full refund, as we do not plan to travel in [redacted] and likely not until [redacted] once a vaccine is available. Thank you for your help in advance. - L.P.
Reported by GetHuman-lisa_pin on giovedì 17 settembre 2020 14:54
I made a booking for a room at the Grove West Seattle Inn late last night for my manager but he was not allowed to stay since he didn't have my credit card. I am now charged $[redacted] for a room we could not use. I need a full refund. I made the booking around 10:30 pm on the day of check-in and it didn't impact other potential guests. Please confirm. Thank you.
Reported by GetHuman5273921 on giovedì 17 settembre 2020 17:55
I had an unpleasant experience with Expedia's system and customer service. I've tried multiple times to use my $[redacted] credit but faced 2-3 hour holds and disconnections. Even callbacks were unproductive. My recent online login was fruitless; I was informed my credit had expired. The airline mentioned it expires at midnight today and advised me to contact Expedia, which proved futile. This ordeal has been ongoing for two days, and I am incredibly frustrated. I seek assistance in redeeming my credit. Handling customers in this manner is unacceptable. My name is Rose C., and you can reach me at [redacted].
Reported by GetHuman5278868 on sabato 19 settembre 2020 00:42
I have a reservation for tonight, 9/19-9/20, at the Gosby House Inn in Pacific Grove, CA (Confirmation # GHI[redacted]). Due to a family issue, I need to cancel. I spoke with Sharon, the proprietor, and she agreed to waive the fee. She mentioned you may need to contact her for confirmation. You can reach her at [redacted]. Sharon runs a Bed and Breakfast and is currently serving breakfast, so feel free to try calling her again if she doesn't answer immediately. I attempted to contact you directly, but I couldn't input the confirmation # with letters over the phone. Please verify the cancellation and ensure there are no charges associated with it. I am excited about using your service in the future. Best, William S. [redacted]
Reported by GetHuman5280379 on sabato 19 settembre 2020 15:05
Subject: Flight Booking Issue - Refund Request I am reaching out regarding booking number [redacted][redacted] for a flight from GRR to DEN for my son, C. White. I encountered difficulties when trying to input his full name due to the website's error messages. Despite my attempts to correct this, the system proceeded to double book Chris without confirmation. After contacting customer support and the airline, I received a $[redacted] credit for a future flight. However, I am dissatisfied with this resolution as the booking error was not my fault. I would like a refund of $[redacted].20 considering the inconvenience caused. As a loyal customer, I hope this matter can be resolved promptly. Thank you for your attention to this issue.
Reported by GetHuman-risastev on sabato 26 settembre 2020 14:17
I made reservations for two Disney vacations through Expedia several months ago. Recently, I received calls from Expedia Representatives informing me that the Disney accommodations I booked were no longer available. They suggested the Caribbean Beach resort, but we were not satisfied with that option, so they said they would contact Disney for alternatives. Unfortunately, after waiting for over 25 minutes on the line, I got disconnected. When I tried to call back, the number was not working, and no one reached out to me to resolve the issue. The agents involved were Casey and Koi. This morning, I went online with Expedia for help. The agent, Elizabeth, started assisting me at 9:42, and by 10:51, she mentioned having a Disney agent assisting, but then she suddenly stopped communicating. I have spoken to three different agents for over 2 hours, but no one seems able to help me. I am hesitant to cancel because this trip is a special one for my granddaughter's birthday, and we are set to leave in just four days. I checked online, and it seems that there is availability.
Reported by GetHuman-sallyamc on domenica 27 settembre 2020 15:15
I have been waiting for the credit mentioned in the email from Expedia since August 7th. I am feeling very frustrated and anxious for a prompt resolution. Original email from: Expedia.ca Sent on: August 24, [redacted], at 6:39 PM Recipient: Gilles Roy Subject: Refund Receipt - [redacted][redacted] The refund amount is CAD [redacted].67 and will be refunded to the MasterCard ending in [redacted] under the name Gilles Roy. The refund process started on August 7, [redacted]. Due to the high volume of cancellations caused by COVID-19, there may be delays in processing refunds. For more information, please visit our Customer Support pages. Thank you for your understanding. Expedia is eager to assist you with your future travel plans. Sincerely, Expedia For any further queries, please avoid replying to this message as it is sent from a notification-only email address that does not accept incoming emails.
Reported by GetHuman5318321 on mercoledì 30 settembre 2020 20:21
Hello, I am Aleck Sumasumo. I previously stayed at Holiday Inn Leicester during my visit to the UK last year, and now I need a confirmation letter for my upcoming trip. My booking confirmation number was #[redacted]8 for the dates 08/11/19 to 14/11/19. I contacted the hotel, and they advised me to reach out to Expedia for the confirmation letter, as they only provide confirmations for direct bookings. Kind regards, Aleck Sumasumo
Reported by GetHuman-mansumoe on venerdì 2 ottobre 2020 12:27
I am seeking a refund due to the lockdown. I received an email from Expedia regarding a Cancellation Plan I added to my trip to Launceston. The policy may cover up to [redacted]% of booking costs if I need to cancel or reschedule before the trip. The email provided details about the Emergency Assistance services along with policy and itinerary numbers. The email also included contact information for policy inquiries and emergency assistance. The insurance plan is underwritten by AIG Australia Ltd, and Expedia is the General Insurance Distributor. I have been advised to carefully read the policy documentation for complete information about the cover.
Reported by GetHuman-goodcaus on sabato 3 ottobre 2020 02:42

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