Expedia Customer Service Issues

Archive 45

The following are issues that customers reported to GetHuman about Expedia customer service, archive #45. It includes a selection of 20 issue(s) reported July 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I had booked a trip with Expedia on EGYPT AIR with the following references: EXPEDIA FILE . [redacted][redacted] RESERVATION . KFLCXB (Egyptair flights on June 15 and 26, [redacted] were canceled) Due to the pandemic, these two flights were canceled. With no news from your end, I tried calling your agency in Paris, but no one answered. I would like to know what your company's stance is regarding the refund of these tickets or the option to choose alternative dates: Geneva - Cairo: depart on May 11, [redacted], return on May 28, [redacted]. Thanking you in advance for a prompt response, I appreciate your swift attention to this matter. Best regards, Alain B. [redacted] [redacted]3 (French Polynesia)
Reported by GetHuman-alaclaba on Thursday, July 9, 2020 4:01 PM
I booked two flight tickets from Beirut to Cairo on Royal Jordanian airlines using the confirmation numbers KVJCYB and KWST2N. I recently received a cancellation notification from RJ Airlines. Unfortunately, I am unable to make any changes or obtain a refund directly through RJ, and I am advised to contact Expedia for assistance. I am seeking guidance on the necessary steps to reschedule or refund my booking. Thank you.
Reported by GetHuman-nesrein on Thursday, July 9, 2020 10:16 PM
Hello, I had booked and paid for round-trip British Airways (BA) flights from London to Marseille before the corona virus situation in May [redacted]. Due to the virus, my flights were cancelled. Expedia notified me that I could use the credit from these flights to rebook with British Airways. To proceed, I was instructed to contact Expedia, provide the passenger's name and itinerary number, and they would manage the booking. The details are as follows: Passenger: P. Asher Itinerary Number: [redacted][redacted] Credit: $[redacted].33 I am looking to book a one-way British Airways flight for P. Asher on August 20, [redacted], flight BA [redacted] from London to Marseille at 14:53. Unfortunately, I couldn't reach Expedia as all the numbers were disconnected. I am seeking assistance to utilize my BA credit for this new booking. Thank you.
Reported by GetHuman5050746 on Friday, July 10, 2020 1:34 PM
I am a frequent Expedia user, but encountered an issue this time. I am a seventy-year-old who visited the Biltmore Estate on July 2 with my daughter's family. Unfortunately, I mistakenly booked the Inn at Biltmore for July 1. Due to recent health and memory problems, I missed this reservation and it caused my bank account to be overdrawn. The Biltmore staff was sympathetic and advised me to contact Expedia to address the problem. With medical costs for my husband's heart surgery, I cannot afford this financial loss. I appreciate any assistance in resolving this urgent matter. Thank you.
Reported by GetHuman5051663 on Friday, July 10, 2020 5:06 PM
In May, I cancelled a flight booked through Expedia with itinerary number [redacted][redacted]. It was eligible for free cancellation with credit for future flights. After speaking to the airline, they confirmed the credit should apply to my next Expedia booking. I am now looking to purchase a new ticket for the following itinerary: Departure on Fri, Jul 17 at 10:15pm, arriving at 7:48am +1 with a layover in GDL. Return on July 26, departing from MTY after 10am and arriving in Oakland in under 8 hours. The total cost is $[redacted]. I would like assistance on how to proceed with getting the credit applied and making this booking.
Reported by GetHuman-nferriz on Wednesday, July 15, 2020 12:07 AM
Subject: Request for Assistance with Refund for Cancelled Qantas International Tickets To Whom It May Concern, I am seeking your assistance in processing a full refund for four tickets purchased on February 20th to fly to Colombia on March 28th, [redacted]. The total cost of the tickets was $7,[redacted].60 for a journey from Brisbane to Cali, Colombia. Due to international flight cancellations amid COVID-19 concerns, and the subsequent risks to our health and safety, particularly for our 92-year-old mother, we were unable to travel or accept credit for future use. The Australian Government had issued a breach notice to Qantas for unhygienic practices, leading to a ban on international travel shortly after. Despite the circumstances, Expedia failed to reimburse the full amount, deducting $1,[redacted].00 as "booking fees," contrary to Qantas and Expedia’s policy of full reimbursement for international flights during this period. My attempts to contact Expedia via telephone or email were futile, with invalid contact information provided. When I reached out to them through their website, I received unhelpful responses and conflicting instructions. Although Expedia claims to have refunded the money to Qantas, they refuse to take responsibility or provide further assistance. I am at a loss on how to proceed and would appreciate your guidance on resolving this matter, as efforts to contact other consumer protection agencies have been unfruitful. I am considering reaching out directly to the CEOs of Qantas and Expedia but seek your advice on the best course of action to secure the refund owed to us. Thank you for your attention to this urgent matter.
Reported by GetHuman-aliceoro on Friday, July 17, 2020 5:32 AM
My hotel in the Dominican Republic was closed due to covid-19. Even though my room was non-refundable, I purchased Expedia's "cancel for any reason" insurance, which Expedia now refuses to honor. The hotel issued a voucher through Expedia valid for one year. Unfortunately, my voucher disappeared from my Expedia account after a dispute was closed on July 10, [redacted]. I called Expedia and was informed the voucher was removed due to the dispute. They instructed me to email the dispute department with detailed information to reinstate my voucher, which I promptly did. I checked with others in my travel group who also filed disputes, and their vouchers remain in their accounts. I simply want my hotel voucher reinstated in my Expedia account. Thank you.
Reported by GetHuman5087113 on Tuesday, July 21, 2020 3:42 PM
My husband and I had planned a trip to Austria to visit our son who was studying abroad. This trip was especially important to us as we have a severely disabled daughter who requires constant care. Unfortunately, due to Covid-19, our plans were canceled, causing us great disappointment. While Expedia was able to secure a refund from the hotel, Austrian Air has only offered us a voucher for a trip to Austria within a year, which we are unable to utilize given our circumstances. This trip meant so much to us, especially since I have not been away since our daughter's birth. The cancellation was a heartbreaking blow. As a high school English teacher with no income during the summer, the money from the voucher would greatly help us. We are struggling to understand why a refund is not possible in our situation and are reaching out for assistance. Any help to resolve this matter would be sincerely appreciated.
Reported by GetHuman5094544 on Thursday, July 23, 2020 5:09 PM
Transaction ID: 6T068109BC[redacted] Invoice ID: 241C5D84-FCE2-12C7-126A-3FF5D6866A57 I made a booking on Expedia for a room with one queen size bed. When I realized we needed two queen size beds, the hotel advised me to contact Expedia for a change. Expedia confirmed the change but redirected me to another booking company who made the correct booking. However, I noticed on my credit card statement that I am being charged by CCI*hotel@getaroom instead of Expedia. The hotel explained that Expedia occasionally does this when they can't fulfil a specific room request. I have been charged for both rooms, and I kindly request a refund of $[redacted].92 to my Capital One credit card. Despite reporting this multiple times via phone and chat, the issue remains unresolved. Please address this matter promptly. Best, Edward H.
Reported by GetHuman-hffmnhm on Friday, July 31, 2020 3:58 PM
Dear Concerned Party, I purchased a flight ticket with AeroMéxico through EXPEDIA on March 11, [redacted], with the itinerary number [redacted][redacted] for travel from Huatulco to Montreal, with a return trip as well. The ticket number is [redacted][redacted]. AeroMexico informed me on July 19 that my flight AM [redacted] to Montreal was canceled and exchanged for an open ticket automatically. I initially believed the entire trip was canceled since my sole purpose of traveling to Mexico was for the Montreal flight. Subsequently, on July 26, AeroMexico confirmed my flight to CDMX, with the documentation provided for flight AM [redacted]. I would like to cancel this flight and convert it to an open ticket similar to the Montreal leg. Kindly arrange for the cancelation of the entire trip from Huatulco to Montreal. Thank you for your assistance. Best regards, P.G.
Reported by GetHuman5125110 on Monday, August 3, 2020 2:46 AM
My husband and I purchased a ticket for Katsuyo Kidani, a fellow traveler in our group. We lead small groups to various destinations like Israel, Turkey, Greece, and Europe. Kidani's airfare refund of only 25% was credited to my card, while ours was refunded in full. During check-in with Qatar Airways, Ms. Misuzu Hanaoka contacted Expedia due to lockdowns in Doha and Larnaka. Details: Passenger: Katsuyo Kidani Booking Reference: SF3GN7 Ticket Number: [redacted][redacted] Request: Refund the remaining 75% of Kidani's airfare to my credit card. Although we reported this issue to your office around July 20, no resolution has been provided yet. Qatar Airways mentioned that refunds should go through Expedia, unlike if tickets were purchased directly from them. Hoping for a prompt response. Sincerely, Emerita Sakai
Reported by GetHuman-emeritas on Thursday, August 6, 2020 4:56 AM
My partner and I have been Expedia account holders for a few years. Unfortunately, we have encountered various issues. Recently, I had to sleep in my car due to a $50 coupon that was not properly refunded to my account after a canceled stay. When I tried to use it, I faced further problems. A supervisor was so rude that I was deeply upset and reluctant to deal with Expedia unless the matter was resolved by speaking to that same supervisor in person. Now, in Reno, Nevada, Silver Legacy has asked us to leave and refuse to rent to us another day. We are here for a wedding and I am puzzled why there is an issue with using my boyfriend's debit card, which I've used without any problem before. I believe Expedia owes me accommodation for my stay, the $50 reimbursement, and I expect them to reach out to me promptly.
Reported by GetHuman5139363 on Thursday, August 6, 2020 11:33 PM
Subject: Payment Dispute with HotelRebook DE Coupon I am writing to address an issue regarding the loss of my payment for the HotelRebook DE Coupon worth [redacted],00 € issued for the Ben Nevis Hotel & Leisure Club, with a travel date by 23 May [redacted] under the travel plan no. [redacted][redacted]. Unfortunately, due to professional reasons, I am unable to redeem the coupon within the specified time frame. I have made numerous unsuccessful attempts to contact customer service, encountering challenges such as disconnections after lengthy hold times, language barriers, and lack of assistance. This experience has left me frustrated, and if a resolution is not achieved promptly, I will explore legal options. I have meticulously documented all communication attempts, and I insist on the immediate refund of the aforementioned amount to my account. Based on the cancellation policy provided at the time of booking, I trust that this refund will be processed without further delay. Your prompt attention to this matter is greatly appreciated as I seek a resolution at the earliest convenience. Sincerely, AM.
Reported by GetHuman5140403 on Friday, August 7, 2020 11:17 AM
I have a reservation for August 9th at Super 8 San Francisco but was unable to fly due to COVID-19. All my activities have been postponed to [redacted]. I have contacted the hotel and sent emails but have not received confirmation to reschedule my reservation for August 8th, [redacted]. Can you please confirm this for me? The Hotwire reservation number is 6[redacted]82. Thank you, C. Pugliese.
Reported by GetHuman5146497 on Sunday, August 9, 2020 4:35 PM
Hello, my boyfriend and I are planning a trip to Orlando in January [redacted]. He will only be 20 years old at that time, so I'm aware there may be additional charges for being under 25. I will also be present during the rental pick-up. My boyfriend doesn't have a credit or debit card, but I do. Can I authorize the use of my card for the rental payment, or does it have to be in his name? Additionally, are there other payment options available like cash? Thank you.
Reported by GetHuman-naliniwo on Monday, August 10, 2020 1:53 PM
Regarding bookings #[redacted][redacted], #[redacted][redacted], and #[redacted][redacted]. I received emails allowing me to cancel the Prague and Budapest hotels on 30/05. On 07/06, I was informed vouchers would be issued for future use at these hotels. However, on 14/07, I received an email about my stay at the London hotel, which I never booked or received information about. Due to the ongoing pandemic and travel restrictions, I assume the London booking was also canceled. Although thankful for the voucher offer, I won't be able to travel within the next twelve months. I intend to claim insurance for the holiday expenses, including accommodation. My insurer needs written confirmation of the cancellations for this purpose. Assistance in obtaining this confirmation would be appreciated.
Reported by GetHuman5151905 on Tuesday, August 11, 2020 3:30 AM
My son booked a surprise trip for me to Grand Lake, Oklahoma for July 3rd and 4th through Expedia. He reserved a room at the Holiday Inn in Vinita, Oklahoma. Unfortunately, due to my epilepsy, I couldn't go and called the hotel to cancel the reservation on a Tuesday before July 3rd. They assured me it was canceled, but the charge still appeared on my son's CapitalOne credit card statement. CapitalOne told us to contact Expedia about this. The dispute number is [redacted][redacted]. I'm willing to reimburse my son the $[redacted].16, but it's financially difficult for me as a retired disabled person. His Cabella's card number ends in [redacted]. Please assist us. Thank you, Linda Manning.
Reported by GetHuman5160821 on Thursday, August 13, 2020 7:01 PM
Upon checking into the San Joaquin hotel on August 7th, the room was clean but had a faulty toilet and an ant infestation in the bathroom. What troubles me the most is the check-in process. Initially, I paid a $[redacted] deposit and booked for 3 days. However, my plans changed, and I needed to extend my stay. Instead of simply prolonging my reservation, the hotel made me check out, refunding my original deposit, and then charged me a new deposit upon check-in. This has happened 3 times now, and it seems unnecessary and inconvenient. I believe the hotel should have just kept the initial deposit on file, as it takes time for refunds to reflect in my bank account. As a loyal customer, I would appreciate a credit for a few days or a significant discount, especially since I am extending my stay once again today.
Reported by GetHuman-marbrych on Friday, August 14, 2020 3:35 PM
Dear Sir/Madam, We have been unsuccessful in reaching you through the provided phone numbers, so we are contacting you via this platform. We need to cancel our upcoming trip scheduled for February 12, [redacted], with Travel Plan number: [redacted][redacted] for Cannelloni. This cancellation is due to the global Corona pandemic, and as we are at risk, we are unable to proceed with the trip. We are requesting a refund of €2,[redacted].74 to be transferred to my account within 14 days. Your prompt attention to this matter and reimbursement of our expenses would be greatly appreciated. Best regards, W.Glantz
Reported by GetHuman-bwglant on Tuesday, August 18, 2020 10:20 AM
Upon reaching the Norfolk airport, we were directed by the Hertz/Thrifty employee, Fave, to pick up our rental car at spot A13 using a key fob for keyless entry. Unfortunately, we encountered difficulty starting the car as the wrong key was provided. Despite seeking help from another worker who managed to start the vehicle, we faced the same issue after leaving for dinner. It turned out we were given a Hyundai key for a Chevrolet car. The situation caused significant delays, including a lengthy wait on hold with road service and a round trip with Uber to retrieve the correct key. Although some taxes were waived by the Hertz representative, the incident disrupted our plans, delaying our arrival at the hotel until 1am despite a short 15-minute drive. We hope for appropriate compensation due to this frustrating key mix-up impacting the start of our vacation.
Reported by GetHuman-kjmvolle on Tuesday, August 18, 2020 1:54 PM

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