Expedia Customer Service Issues

Archive 44

The following are issues that customers reported to GetHuman about Expedia customer service, archive #44. It includes a selection of 20 issue(s) reported May 20, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am disappointed as I arrived at the airport today only to discover that there were no flights scheduled to depart from Indianapolis as expected. Consequently, I had to cover additional expenses for accommodations and transportation. Not receiving any notification about the cancellation of my flight is quite frustrating and has led to unexpected costs totaling $[redacted]. It would have been beneficial to have received an email informing me about this schedule change. Moreover, booking a shuttle to get to the airport was unnecessary. I am eager to discuss a potential refund for the inconveniences I have encountered. A prompt response or call from you regarding this matter would be greatly appreciated.
Reported by GetHuman4847780 on Wednesday, May 20, 2020 3:29 PM
I recently spoke with a representative from this company regarding an unauthorized charge (Iten. # [redacted][redacted]) for a stay at Clover Leaf Suites in Overland Park, KS. During the call, I was assured of a full refund within 24 hours, alongside a follow-up call or email for confirmation. However, as several days have passed, I have not received any communication or refund. The refund of $[redacted].90 should have been credited to my fiancé's American Express card ending in [redacted]. I understand the process of filing disputes has delayed my ability to use my own cards. I urge prompt resolution as my patience is wearing thin. I trust the company can review the recorded conversation to verify the promise of a swift refund.
Reported by GetHuman-lyndihin on Sunday, May 24, 2020 1:33 AM
Hello, I wanted to share my recent experience concerning a booking made through Expedia on April 8th at Condor House. Unfortunately, due to the nationwide lockdown, I was unable to travel. I reached out to Condor House, and they assured me they would retain my booking. I also attempted to contact Expedia for a refund pre-lockdown, but to no avail. I have since learned that Expedia is holding the owner accountable for the commission, wrongly assuming I violated lockdown regulations. I am quite disappointed by the lack of communication and would appreciate either a full refund or ensuring the booking total is paid to Condor House. Please address this issue promptly as it has left me feeling frustrated. This experience has led me to reconsider using your services in the future. Best regards, M.
Reported by GetHuman4870373 on Tuesday, May 26, 2020 12:57 PM
Subject: Expedia Travel Confirmation - 8 Apr - (Itinerary # [redacted][redacted]) Hello, I made a booking through you on April 8th at Condor House, but due to the nationwide lockdown, I couldn't make it. I reached out to Condor House, and they agreed to keep my booking. I tried contacting you as well, but couldn't get through, and I heard you're holding the owner responsible for commissions, assuming we broke lockdown rules. I attempted to contact you before the lockdown for a refund but got no response. I'm very disappointed with the lack of communication and would appreciate a full refund or for the booking amount to be paid to Condor House. Please resolve this matter, as it's frustrating not being able to reach anyone. This experience has left me dissatisfied, and it's unlikely I'll use your services again. Thank you, M.
Reported by GetHuman4870373 on Tuesday, May 26, 2020 12:59 PM
I am currently facing an issue with Expedia regarding a refund coupon I received. The problem lies in the fact that even though I was issued the refund coupon, Expedia is stating that it does not cover taxes and fees, resulting in me having to pay those charges twice. I understand that this exclusion is mentioned in the terms and conditions of the coupon, but it feels unfair since I had to agree to those terms to receive the coupon in the first place. Now, I have a small balance remaining on my coupon that Expedia is expecting me to use for another booking, but I am short on funds for the additional charges on the new booking. I have tried reaching out to Expedia's customer service in India, but they have not been helpful and keep referring me back to the terms and conditions. I am based in Australia and feeling stuck on how to proceed in this situation.
Reported by GetHuman4883766 on Thursday, May 28, 2020 10:59 PM
This establishment has numerous issues that need addressing. My stay was subpar to say the least; giving it a 1/2 star is generous. It was disheartening to realize that a resident with a criminal record will continue residing here for several more months. Additionally, the presence of other long-term tenants offering drugs was alarming. The furniture was in poor condition, evident by the dresser doubling as a headboard. Furthermore, the exposed wiring and broken window in the room raised security concerns. The outdated bed and stained sheets were disappointing. The inability to have a key for my locked room was frustrating. Despite requesting no cleaning service, the owner's insistence due to his wife's preferences was unwelcome. My early morning encounter with an unprepared staff member, initially claiming no availability, was unsettling. The sudden change in room availability based on smoking preferences was perplexing. The strong musty/mold smell led to allergic reactions. To address these concerns, I am seeking a full refund for the remaining two days, given the partial refund received. It is crucial for others to be informed about the establishment's conditions. A safety inspection is necessary, and I recommend Expedia discontinue their association with this property to uphold their reputation. I have photographic evidence supporting my claims.
Reported by GetHuman-candylop on Thursday, May 28, 2020 11:44 PM
Hello, I made a reservation through Snap Travel for AC Aventura in Florida but had to cancel on 3/12/20 due to health concerns. Although assured I'd receive a $[redacted] credit, after months of waiting, I was told I wouldn't get it. Marriott refunded two nights, but Snap Travel failed to cancel one night. I spoke with Adriana and Nicole at the hotel and they advised me to contact Expedia for the refund. They were understanding of the pandemic situation and willing to help. Feeling frustrated, I considered using the room anyway, but the money is significant for me. I trust Marriott and Expedia to do the right thing, unlike Snap Travel. I do not have my booking number, but the hotel does. I appreciate any assistance. Thank you. Tamara
Reported by GetHuman-tjmazzol on Friday, May 29, 2020 6:50 PM
Expedia Itinerary Number: [redacted][redacted] JetBlue Airways Confirmation Code: YIVKJT Your itinerary has been updated with changes marked in red below. New York to Sarasota on Saturday, March 21, [redacted]. Flight Change Details - JetBlue Airways Flight Number: B60163 From: New York, NY (JFK-John F. Kennedy Intl.) To: Sarasota, FL (SRQ-Sarasota-Bradenton Intl.) Departure: 7:40 AM (changed) - Arrival: 10:45 AM (changed) Class: Coach - Aircraft: Airbus A320 Jet Hello, We booked 2 tickets through your website and also purchased travel insurance with itinerary number [redacted][redacted]. Regrettably, just before the trip, my wife and I fell very ill with COVID-19 and were homebound for over 5 weeks. We had to cancel our JetBlue flight and submitted a refund request through the insurance company by providing our lab reports and a doctor's note. However, it has been over 2 months, and they keep stating they are working on the case. I have seen numerous complaints online about this issue. Could you please assist in ensuring we receive the refund as per the insurance policy we purchased? Thank you, Arsen J. [redacted] Sarasota to New York - Sunday, March 29, [redacted] JetBlue Airways Flight Number: B60164 From: Sarasota, FL (SRQ-Sarasota-Bradenton Intl.) To: New York, NY (JFK-John F. Kennedy Intl.) Departure: 11:05 AM (changed) - Arrival: 1:49 PM (changed) Class: Coach - Aircraft: Airbus A321 Jet
Reported by GetHuman4902345 on Tuesday, June 2, 2020 4:55 PM
Hello, My name is Cynthia Nunez. I had originally reserved and paid for a room at Motel 6 East in Phoenix, AZ for May 20-21, [redacted]. I canceled my booking on May 16, well before the deadline. However, when I visited Motel 6 East, they informed me that they don't owe me a refund because Expedia handled the transaction. I'm due a refund of $51.77, which has been pending for almost a month. I've provided the itinerary number [redacted] and confirmation number [redacted], but have yet to receive my refund. I prefer the refund to be credited back to my debit card rather than as points. If this matter is not resolved soon, I may have to involve my attorney. Thank you, C.N.
Reported by GetHuman4924031 on Monday, June 8, 2020 12:34 AM
I canceled my reservation for the Geiser Grand Hotel on Monday, June 8th. The booking I made clearly stated the hotel had a free cancellation policy. I even contacted the hotel directly, and they confirmed this policy. However, after canceling, I received an email stating there would be no refund and that I would be charged the full amount for 2 nights. The hotel was not pleased with this outcome and suggested I book directly with them in the future to avoid such issues. I gave them a week's notice and found another resort due to the expected rain. I'm disappointed with Expedia's handling of the situation and won't be using their services again. I have disputed the charges with my credit card company. The virtual chat representative who initially helped me canceled the reservation but then abruptly ended the conversation without resolving the issue, which happened five times.
Reported by GetHuman4941103 on Thursday, June 11, 2020 5:46 PM
I need help canceling my reservation at Homewood Suites by Hilton Indianapolis at Carmel for arrival on June 14th. The hotel directed me to cancel through you since I booked with you. I have tried using the chat option, but it kept saying there was no reservation found. This isn't the first time I've tried to cancel, and I hope it gets resolved now. The reservation is under Patrick and/or Angela Patterson with the attached phone number [redacted]. You can reach me at [redacted] or [redacted]
Reported by GetHuman4946862 on Saturday, June 13, 2020 2:51 AM
Regarding the note of May 28, [redacted], from the AGCM highlighting that Article 88-bis conflicts with current European legislation, which entitles consumers to a refund in cases of unavoidable and extraordinary circumstances. The European Commission's stance in the Recommendation of May 13, [redacted], allows operators to offer a voucher, provided travelers retain the right to a cash refund. Due to significant losses in the tourism sector from high refund requests compared to new bookings, encouraging voucher acceptance would benefit both consumers and the industry. For vouchers to be a reliable alternative, they should include features like insurance against operator or carrier insolvency and the right to a cash refund if the voucher is unused upon expiry. In response to the legal conflict between national and EU laws, the Authority will enforce EU provisions over conflicting national laws. I have been offered vouchers for two bookings affected by COVID-19: 1) Expedia itinerary number [redacted][redacted] (Azure Beach NPOPIGIA KISSAMOU, Kissamos Crete, Greece) from 6/29/20 to 7/10/20. 2) Expedia itinerary number [redacted][redacted] (Relais Bocca di Leone, Rome, Italy) from 5/22/20 to 5/25/20 (3 nights). I reserve the right to request a refund later if legislative changes occur and to discuss additional details in writing with your organization regarding the vouchers, such as extended validity until at least the end of September [redacted] for the Creta hotel, usability at other Expedia properties, and insurance coverage against insolvency. Awaiting your kind response. Best regards, Roberto C. Cell: [redacted].26.78.[redacted]
Reported by GetHuman-rcolombo on Saturday, June 13, 2020 9:04 AM
Itinerary number [redacted][redacted] (S. McCauley, my daughter): I made the purchase on 03/11/[redacted] at 5 p.m. and attempted to cancel the ticket at 11 p.m. on the same day, but couldn't due to busy lines. I filled out a cancellation request form on Expedia as suggested and possess a copy. Since this fell within a 24-hour window, I assumed a refund would not be an issue considering my proof of cancellation. Despite later attempts to cancel and claim a refund, I have been unsuccessful. Kindly advise on the necessary steps for a refund, and I am willing to provide any required information. Please contact me via email.
Reported by GetHuman-deepamcc on Monday, June 15, 2020 7:41 PM
On 6/15/20, I encountered issues with a booking online, leading to a half charge and no confirmed itinerary for my daughters' upcoming trip. The booking involved two tickets from FAT to MCI, with flights on American and United airlines. Despite attempting payment with a different credit card, I was charged $[redacted].20 by United Airlines, which I did not approve. There is a pending charge on my Visa Debit card related to this. I seek assistance in locating and cancelling the booking without a confirmation number to avoid duplicate charges for Mackenzie and Aubrey Walker's trip. Thank you. -A.W.
Reported by GetHuman4959913 on Tuesday, June 16, 2020 6:49 PM
I made a reservation for ground transportation in New Orleans through Expedia for June 10. However, upon arrival, I discovered that the Airport Shuttle service had closed in March, leaving me stranded at the airport. Despite having a voucher and confirmation, I was unable to use the service. After multiple unsuccessful attempts to contact the shuttle service, I reached out to Expedia, enduring a 30-minute phone call with lengthy hold times. I eventually had to pay for a cab to my hotel. Upon returning from my trip, I contacted Expedia again, spending over 1 hour and 15 minutes with still no resolution. I am seeking a refund of $44 for the unused shuttle rides and hoping to secure an upgrade for an upcoming trip in September for my husband and me.
Reported by GetHuman-jtpatena on Thursday, June 18, 2020 10:03 PM
I made a reservation for two rooms at the Vdara in Las Vegas for May 20 through Expedia with itinerary number [redacted][redacted]. Due to the Covid-19 crisis, I reached out to Expedia to cancel both rooms on this reservation. It was confirmed that the cancellation was processed, but I only received a refund for one room and not the second room, which amounts to $[redacted].63. Despite contacting Expedia customer service multiple times, they keep asking me to confirm the cancellation with the Vdara. I have personally spoken to the Vdara, and they have verified that the rooms were cancelled and that Expedia did not send them any money, indicating that this is an issue with Expedia. It has been almost 45 days since I first sought a refund, and the lack of resolution is proving to be frustrating.
Reported by GetHuman4971792 on Friday, June 19, 2020 3:47 PM
Hello, I am requesting a payment from the Embassy Dream. They have asked for my location through my phone number, name, and home address due to my current contract situation. I don't work outside, so I need them to bring the check to me. I understand it's challenging to provide this information, but I hope to receive the money. I use WhatsApp and would appreciate if they contacted me through that platform for assistance. My WhatsApp number is [redacted]. Please help me with this process as I really need the money. Thank you for your support.
Reported by GetHuman-akuruguj on Saturday, June 20, 2020 9:40 PM
Itinerary: [redacted][redacted] Expedia ID: MQFAUH Hello, I need assistance regarding my baggage allowance for my journey from AVV to SYD with Jetstar. China Eastern Airlines confirmed that I should have 2 bags at 23 kg each for all three legs of my trip. However, Jetstar shows only 1 bag at 23 kg for the second leg of my journey. I spoke with Ray from Jetstar, who advised that Expedia must contact them directly to update the baggage allowance. Please ensure Expedia contacts Jetstar to correct this discrepancy and confirm the updated baggage allowance. Thank you.
Reported by GetHuman4976933 on Sunday, June 21, 2020 4:55 AM
I purchased a round-trip ticket with Alaska Airlines from San Antonio, TX to Kalispell, Montana on flight AS697, scheduled for today at 1 pm. My reservation number is UZKVX4. Upon attempting to check-in at the airport at 11 am, I was informed that the flight had been rescheduled to depart at 3 pm and was advised to return two hours before that time. Upon my return, I was informed that there was no longer a 3 pm flight available. Unfortunately, there are no alternative flights that would allow me to reach Kalispell in time tonight. As a result, I have made the decision to cancel the trip and request a refund for all charges paid, as well as the return of my mileage points.
Reported by GetHuman-bthomae on Wednesday, July 1, 2020 7:49 PM
Dear Sir or Madam, On August 28, [redacted], I booked and paid for two nights at the "Best West Kampen" Hotel in Oslo through ab-in-den-urlaub (or expedia) for the period from May 16, [redacted], to May 18, [redacted]. Due to the global COVID-19 pandemic, our flights to Norway were canceled on April 8, [redacted]. Subsequently, I canceled the hotel reservations for the mentioned period with ab-in-den-Urlaub and requested a refund. I have spoken and written several times with ab-in-den-Urlaub as the contact person. Unfortunately, I have not received a response to date. I hope you can help me in some way, perhaps there is a possibility for you to get in touch with me. The booking number with ab-in-den-Urlaub is: [redacted]. Thank you.
Reported by GetHuman-scholzc on Wednesday, July 8, 2020 4:59 PM

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