Before contacting them, items GetHuman-cmstroup may need:
Itinerary number, Email on account, Name on account, and Phone number on account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-cmstroup's own words
Booking ***************We just received an email telling us to cancel our flights by April ** for full credit by voucher. I called several numbers to contact you and talk to an agent but they won't take calls until ** hours before departure (on June *). American airlines cancelled the first leg of our trip. According to the new corona virus bailout regulations, we are entitled to a ***% cash refund for the entire trip due to this cancellation. The land tour was cancelled by the tour company and we received a check for the full amount of the trip. So, our trip was cancelled and the first leg of our flight for this trip was cancelled. Therefore, we are processing this request for a full cash refund, NOT unusable credit vouchers, for the flights. The possibility of us taking a trip within the next ** months is zero. Please review this claim. To us, this is a lot of money.**Cheryl Stroup
GetHuman-cmstroup did not yet indicate what Expedia should do to make this right.
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