Expedia Customer Service Issues

My itinerary number is [redacted][redacted]. I booked a package deal (flight + hotel) from Tokyo to Okinawa with ANA. I contacted Expedia yesterday and spoke with three agents, the last one being a supervisor named Stephanie. Unfortunately, the call got disconnected while waiting for her to return. However, Expedia did send me an email yesterday, April 8, [redacted], around 4:00 pm, confirming that I will receive a refund. Do I need to take any further action to ensure the refund is processed, given that the phone call was cut off prematurely?

I had a flight scheduled for May 21 to New Jersey with Frontier Airlines. Unfortunately, I had to cancel it due to being unable to contact the airline. I had purchased insurance for the trip, so I am expecting a refund. My policy number is [redacted]. My name is Phyllis A. My Frontier confirmation number is ACH8H3N. The Expedia itinerary number is [redacted][redacted]. I believe I am entitled to a refund because of the insurance I bought for the trip. Frontier is offering me credit, but I would like to receive the refund as per the insurance policy. Any guidance on this matter would be appreciated. Thank you.

Itinerary # [redacted][redacted] under Peggy H. with Reference # CQY3YE: I recently received a receipt for my ticket purchase from Expedia for $1,[redacted].83, paid to Virgin Atlantic by credit card. The next day, I upgraded to premium and received confirmation from both Virgin and Expedia. However, I have not yet received a receipt for the $[redacted].17 I paid to Virgin. This receipt is crucial for me to change my booking due to the current pandemic situation. I am looking to place my ticket on hold for use in April [redacted], as I understand that Virgin is honoring such requests for tickets purchased before 12/15/19 with a departure before April 30, [redacted]. Despite my multiple attempts, I have not been able to reach anyone at Expedia or Virgin to address this issue. With my flight approaching in just 16 days, the uncertainty is stressful. Virgin has advised me to go through Expedia to request this ticket hold. Appreciate any help in resolving this matter promptly.

I recently booked a trip with Expedia involving multiple flights with Hawaiian Air and Alaska. Unfortunately, Hawaiian Air canceled the first leg of my trip. I reached out to Expedia for a refund, but they only offered vouchers for my party to be used within a year from the booking date. As this is only five months away, I found this unacceptable. I tried contacting both Expedia and Hawaiian Air, but they informed me that they could only assist me within 3 days of my upcoming travel.

I booked a trip through Expedia with Alaska and Korean Airlines from Boise, Idaho to Manila, Philippines. My Alaska flight was delayed, causing me to miss my Korean Airlines connection in Seattle. I got sick on the flight, went to a hospital in Seattle, and upon return, found the Korean Airlines representatives were unavailable for two days, leaving my luggage lost. This disruption affected the rest of my journey and caused me to miss out on a three-night reservation at Diamond Hotel. Despite the circumstances beyond my control, both Korean Airlines and Diamond Hotel refuse to provide a refund. I estimate my losses to be over $[redacted] USD, not including extra expenses. I am now stuck in the Philippines due to the coronavirus situation. I believe Expedia should compensate me for the flight from Seattle to Manila, the hotel stay, and the return flight to Boise. I have been unable to reach either Airlines or Expedia via email, and I am frustrated with the lack of response.

I encountered an issue with my recent hotel bookings through Expedia, which led me to VRBO. I had reservations in Connecticut and Reno with free cancellation policies, which I later canceled. However, I have only been refunded a service fee of under $30 and not the full amount charged to my Visa for the stays on Apr 11, [redacted] - Apr 13, [redacted]. My booking numbers were [redacted][redacted] for $[redacted] in Connecticut and nearly $[redacted] for the Reno hotel. VRBO (also known as Home Away) has directed me to contact the property owner for refunds, but I believe Expedia should take responsibility if the owner doesn't honor their own policy. It's important that customers are not unfairly charged for canceled reservations made with credit cards following the stated guidelines. I would appreciate assistance in resolving this issue and obtaining my reimbursement.

I made a reservation at the Hampton Inn in Alexandria, VA from April 5 to April 19 using my debit card and noticed two charges of $1,[redacted].50 each on my bank statement. I only intended to book one room for my grandson, Zachary Burell, and not two. The hotel claims I made two reservations, one in my name and one in my grandson's name, but I only remember confirming one. I am 75 years old, on social security, and live in Birmingham, AL. The hotel even requested an authorization form for one reservation, which adds to my confusion. I have the copy of the authorization. I am willing to pay what I owe but I cannot afford this incorrect charge. I did not cancel a reservation because I was unaware of having made two reservations.

I received an email from Expedia on March 27, [redacted], informing me that my flight with Virgin Australia, Itinerary #[redacted][redacted], was canceled. Expedia mentioned that due to the situation with COVID-19, they have issued me an airline credit for the canceled flight as my safety is their top priority. However, I did not request an airline credit and I am requesting a full refund to my credit card without further delays. Waiting until 72 hours before a non-existent flight for the refund process to begin is unreasonable. The service I paid for was not provided, and I expect a prompt resolution from both Expedia and Virgin Australia.

Subject: Request for Refund for Sauls Court reservation Dear Mr. Dillon, I hope this message finds you well. I am writing to inform you that due to the UK government's decision to close London through June [redacted], my scheduled events have been canceled, leading to the unfortunate necessity of canceling my upcoming holiday. As a result of the virus-related shutdown, I regret to inform you that I will not be able to proceed with my reservation at Sauls Court from June 21st to 25th. I understand that the reservation is non-refundable; however, I kindly request your understanding of the circumstances and consideration for a refund. I believe that processing this request now would provide you with the opportunity to rent out the apartment during the affected period. It is with great disappointment that I have had to cancel my visit to London and Dublin, especially as my daughter was looking forward to accompanying me on this trip. Given that I reside in Singapore and am approaching 80 years of age, the likelihood of another such opportunity to visit Dublin appears slim. I appreciate your attention to this matter and hope for a favorable resolution. Thank you for your understanding. Warm regards, Joanne W.

I had a trip planned for March 26-31 but had to cancel six days before. I spoke to the hotel, and they assured me there would be no cancellation fee due to coronavirus, saving me $[redacted]. However, when I received my Expedia refund, it was $[redacted] short. After three frustrating calls with long wait times and disconnections, I still haven't resolved the issue. Additionally, I was informed I could only get a travel voucher for the airline tickets, which adds to the frustration. I am disappointed by this experience and am unlikely to use Expedia in the future. Update: Upon reviewing my detailed statement, I found out that Expedia withheld $[redacted].52 and only provided an airline voucher worth $[redacted].80, leaving me with over $[redacted] in costs despite not traveling. This feels outrageous.

I have been in communication with your customer service team via email for the past ten days. They consistently mentioned the hotel policy regarding no refunds. However, the day before my scheduled arrival, I contacted the hotel to cancel and was informed that there would be no charge. Moreover, upon contacting the hotel today on 4/20, they stated that they were one of the first hotels to offer refunds for bookings made on or after 3/13. They advised me to reach out to the third party through which I made the booking to claim a refund since they did not charge for bookings made on or after 3/13. Upon reviewing my bank account, I noticed a message about travel providers becoming more flexible with their policies due to recent travel restrictions, including Marriott. My itinerary number is [redacted][redacted]. I am uncertain about who is providing accurate information and would appreciate resolving this matter to secure my refund promptly.

I need assistance with my flight refund request. My friend and I had to cancel our travel plans from March 13 to March 18 due to COVID-19 travel restrictions. After requesting a refund, I was informed it could take up to 30 days. However, it has been over four weeks now, and I haven't received the refund. Upon checking Expedia.com, I discovered that my refund request was canceled, which I did not authorize. I would appreciate an update on the status of my refund and an estimated timeline for processing. Here is my itinerary number: [redacted][redacted]. I've tried resolving this matter over the phone. Initially, the representative offered a credit, but after mentioning the cancellation, they abruptly ended the call after putting me on hold. I am no longer willing to accept flight credits and would like a resolution to this issue promptly.

I am contacting regarding three reservations I made with your company at the Red Roof Inn in Santa Ana. Specifically, I booked through Expedia and was assigned confirmation numbers for each reservation, yet when I arrived, the hotel had no record of my booking. One reservation was automatically canceled without my knowledge, and for the second one, I had to pay an additional $64 to secure the same room, which was charged to my card. The itinerary numbers are [redacted][redacted] and [redacted][redacted]. Despite multiple calls to customer service, I have not received any follow-up from the transactions department as promised. I am requesting a refund for both rooms as I was unable to use them, causing inconvenience and unexpected expenses during my vacation. Please contact me at [redacted] to provide information and arrange a refund to my card. Thank you. Jessica E.

I received an SMS from Expedia advising me of flight changes and to check my email for details. Despite not receiving an email, I was prompted to cancel my flights through text. Upon requesting cancellation, I received confirmation of the cancellation with credit issued. Subsequently, I was urged to cancel again. Later, a duplicate text reiterated the need to refer to an email I never received. My attempt to locate my booking on the website was unsuccessful as it is not available. My business class booking for two, with Itinerary #[redacted], departing from Toronto on 5/6 to Vienna and returning on 5/17, is missing. I would appreciate confirmation of my credit details, including its validity period.

My spouse and I had planned a trip to Banff, Canada to celebrate our 50th wedding anniversary with our loved ones. We used our credit card to pay for the flights, and the payment has been processed. I attempted to contact Expedia to cancel our trip and request a refund, but the automated system informed me they could only assist if the flights were departing within 72 hours. I was instructed to cancel online to avoid cancellation fees ranging from $[redacted] to $[redacted] per ticket. I am seeking guidance on how to obtain a two-year travel voucher instead. Although the airlines mentioned they were open to providing the voucher, they advised me to go through Expedia. To address this issue, we have initiated a dispute with our credit card company. Any suggestions on how to proceed would be appreciated.

Subject: Re: Flight Cancellation and Refund Dear Customer Service, I am writing to follow up on the email I recently received regarding the cancellation and refund process for my flight. Upon checking my Expedia account, I noticed travel plans booked from Atlanta to Kingston under confirmation code YENGJV. However, I want to clarify that I did not purchase or intend to travel on a one-way ticket. I am confused about how this mistake occurred despite receiving the email you mentioned. I received an email addressed to Carmen Aitcheson regarding itinerary number [redacted][redacted], mentioning the cancellation of my reservation and a full refund of $[redacted].97 to the original payment method. Due to the high volume of travel disruptions, I understand there may be delays in processing refunds. Thank you for your assistance. Sincerely, [Initials]

I've been trying to get in touch with Expedia since March 19th about my booking with Ref no: [redacted][redacted]. The flights were booked for my son and his girlfriend for March 31st, but due to the lockdown in South Africa, they couldn't travel. I know I can get a voucher, but I haven't received any information about it. I also need to change the passenger details because my son's girlfriend is pregnant and can't fly. I've tried calling multiple times but ended up waiting for almost an hour each time. I sent an email on March 31st explaining everything but haven't received a response. I'm frustrated because every number I call only deals with current flights. I hope to hear back soon, or I'll have to stop using Expedia, which I'm sure others would consider doing too.

Bonjour, nous avons réservé un séjour en avion et à l'hôtel, numéro de réservation [redacted]82. Notre départ est prévu pour le 10 mai avec Austrian Airlines et retour le 15 mai. Suivant vos conseils, nous avons annulé le vol. Nous avons reçu un e-mail proposant un avoir sur Alitalia, alors que le vol était avec Austrian Airlines. De plus, on nous informe que la réservation d'hôtel n'est pas annulable. Étant donné la situation actuelle avec le confinement jusqu'au 11 mai et les événements récents qui suggèrent que les voyages à l'étranger ne seront pas possibles immédiatement, nous sommes perplexes face à cet e-mail. Nous accepterions volontiers un avoir pour un prochain voyage. Nous sommes des clients fidèles. En attente de votre réponse. Cordialement, G. et M. Renaudo.

Subject: Request for Refund for Booking Itinerary # [redacted][redacted] Dear Expedia, I am writing regarding our booking at Padstow Harbour Hotel from 7 May [redacted] to 10 May [redacted] under Itinerary # [redacted][redacted]. Due to the travel restrictions imposed in response to the Covid-19 outbreak, our flights to the UK have been canceled, and we are unable to proceed with our trip, including our stay in Cornwall. The booking, made on 26 February [redacted], includes three rooms under the names June Howley, Neil Howley, and Kathryn Howley, with the payment processed on June Howley's credit card. Unfortunately, with the uncertainty surrounding international travel from Australia until at least [redacted], rebooking our trip seems improbable, making it challenging to utilize any credit extended by the hotel. Given these unprecedented circumstances, we kindly request a full refund for our booking. I appreciate your attention to this matter. Sincerely, Kathryn Howley

Subject: Refund Request for Itinerary #[redacted][redacted] I would like to address Itinerary #[redacted][redacted] from 26 February [redacted], regarding a booking at Padstow Harbour Hotel on May 7-10, [redacted]. Due to the Covid-19 situation, our travel plans have been disrupted as our flights have been canceled, preventing us from traveling to the UK at this time. Our booking under the names June, Neil, and Kathryn Howley was confirmed and charged to June Howley's credit card. As international travel restrictions are expected to continue into [redacted], we regretfully cannot reschedule our trip to use any credits provided by the hotel. Given these extenuating circumstances, we kindly request a full refund for our reservation. Your understanding and cooperation in resolving this matter promptly are greatly appreciated. Thank you for your attention to this request. Sincerely, Kathryn Howley