Traveling back to the US from New Zealand the last flight of my itinerary (from Houston...

GetHuman4534568's customer service issue with Expedia from March 2020

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The issue in GetHuman4534568's own words
Traveling back to the US from New Zealand the last flight of my itinerary (from Houston to WPB) was canceled and Expedia booked is on another flight a full **hrs later without contacting us directly. Due to COVID-** we did not want to stay in an airport for a full **hrs waiting for our flight. Expedia website would not allow us to change the flight details and I was unable to speak to a live agent over the phone or chat. Chat would not allow me to wait, it just kept making me start over. I was able to go online with the airline directly and book and alternative flight that got us back to FL the same day. I spent the next **hrs attempting to contact Expedia to cancel the final flight and get a refund since I was able to find a flight with the same airline that made more sense. I have yet to hear back from them and cannot get a hold of anyone to speak to regarding my issue.

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Expedia

Customer service issue
Reported by GetHuman4534568
Mar 27th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 8040 others
0 customers following this

Timeline

GetHuman4534568 started working on this issue
Mar 27th, 2020 2:38am
GetHuman4534568 indicated the issue is not fixed yet.
Mar 31st, 2020 3:12am
GetHuman4534568 indicated the issue is not fixed yet.
Apr 4th, 2020 12:21am