Expedia Customer Service Issues

Hello, I made a booking with Expedia for a round trip from Lebanon to Houston for the passenger ANTHONY HANNA YOUSSEF. The Expedia itinerary number is [redacted][redacted]. The flight numbers were LUFTANSA [redacted], LUFTANSA [redacted], LUFTANSA [redacted], and LUFTANSA [redacted], with travel dates from April 8, [redacted], to April 20, [redacted]. The issue lies in the fact that I logged in to make this booking using a Facebook account linked to the email [redacted] I requested a cancellation for the flight, and upon checking "my trips" on Facebook, it showed as "cancelled." Expedia supposedly sent the cancellation/refund email to the old email address, which I can no longer access. I have created a new Expedia account with my current email, [redacted], which I can access. I kindly request Expedia to send all future communication, including the cancellation email and any modifications, to my current email address, [redacted], to ensure I can receive and respond promptly. I await your guidance on this matter. Thank you for your assistance. Best regards, Melissa

CHAT Session: March 25, [redacted] 1:54 PM Hello, I'm your Virtual Agent and I'm here to assist you without the long wait times caused by the Coronavirus. I understand you are seeking help to change or cancel your trip. To proceed, please provide your email address associated with the booking and the itinerary number or the last 4 digits of the credit card used for the booking. Let me look into this for you. Thank you for your patience during this time of high travel disruptions due to Covid-19. I see that you have been trying to cancel your booking since March 17 and are facing challenges. I acknowledge your request and will do my best to assist you promptly. Remember, your well-being and peace of mind are important to us during these uncertain times. Following your previous attempts to cancel the booking, I aim to provide the necessary support to resolve this issue promptly. Thank you for your understanding and cooperation as we work together to address your concerns and ensure a satisfactory resolution.

Hello, I am writing regarding my recent travel experience with a flight booked through Expedía under the Itinerary # [redacted][redacted] with a Silver Airways confirmation number GUBCCZ. My name is Maria C. Maisonet Perez. I had a flight scheduled for March 23, [redacted], departing from Tallahassee with a connection in Fort Lauderdale and final destination Orlando. Unfortunately, my 9:35 am flight was canceled and rescheduled for 1:44 pm due to fog conditions. This delay caused me to miss my connecting flight at 2:55 pm in Fort Lauderdale to Orlando. Despite the efforts of the flight attendant to contact Expedía for an hour to make necessary changes, they were unable to reach them. After trying for four hours myself, I had to find alternative transportation to get to Orlando. I spent several hours at the airport trying to resolve this issue, however, the assistant was unable to contact Expedía to make the necessary changes. I would like to request a refund as I did not receive the service I paid for. I hope to hear back from you soon to resolve this matter promptly. Thank you, Maria C. Maisonet Perez

Hello, I am writing to address an issue I encountered with my flight booked through Expedía. My flight confirmation number is GUBCCZ with Silver Airways, under Itinerary # [redacted][redacted]. My name is Maria C. Maisonet Perez, and my phone number is [redacted]. I had a ticket purchased for March 23, [redacted], departing from Tallahassee with a flight connection in Fort Lauderdale before reaching Orlando. Unfortunately, my initial ‪9:35 AM‬ flight was canceled due to fog, rescheduled for ‪1:44 PM‬, causing me to miss my connecting flight in Fort Lauderdale at ‪2:55 PM‬. Despite numerous attempts over several hours to contact Expedía for assistance in changing my flight, the airline staff was unable to reach them. I spent significant time at the airport without any resolution, ultimately having to arrange alternative transportation to Orlando. I am requesting a refund as the service I paid for was not provided, leading to inconvenience and additional expenses on my part. I urge for a prompt resolution to this matter and hope to have my refund processed for future travel purposes. Thank you. María C. Maisonet Perez

We made a flight booking for a cruise planned in May. The itinerary number is [redacted][redacted]. After canceling two months ago due to COVID-19 issues, we received a voucher for future booking but now we are facing financial difficulties and need a full refund instead. Despite being long-time loyal customers, we are unable to proceed with a new booking this week as planned due to COVID-19 impact on our finances. We hope to receive the refund promptly. We had purchased insurance as well, policy number [redacted]61. We kindly request the refund to assist us during these challenging times. We have been unsuccessful in reaching out to customer service for the past week. The total cost we paid was [redacted].33.

Returning from New Zealand to the US, our final flight from Houston to WPB was canceled, and Expedia rescheduled us for a flight 24 hours later without informing us directly. Due to COVID-19 concerns, waiting in the airport for a full day wasn't an option. The Expedia website didn't allow us to change the details, and contacting a live agent through phone or chat was impossible. The chat kept resetting without letting me wait, so I went directly to the airline's website and booked an alternative flight back to Florida on the same day. I've been trying for 36 hours to reach Expedia to cancel the original flight and request a refund since I found a more suitable option with the same airline. Unfortunately, I haven't received any response, and I can't seem to get in touch with anyone to address this issue.

I booked a package trip to Hawaii departing from Seattle on March 31st, but due to the current situation with the virus, my trip got canceled. I am trying to get a refund for the money I spent on seat selection because the airline insists on assigning seats only 24 hours before the flight. As a parent traveling with kids, this is crucial for me. Despite having trip insurance, I am having trouble canceling my tickets on the Expedia website as I am prompted to call. However, contacting them has been difficult due to high call volumes. I waited for 12 hours only to be disconnected. I am frustrated as the airlines are offering credits instead of refunds for the canceled flights. With uncertainties about my job, I am unsure about future travel plans. I believe I am entitled to a refund as the flight was canceled, and I have trip insurance. I am feeling extremely frustrated and hope to get this issue resolved soon.

I am looking for assistance with canceling my flight due to the current pandemic situation. The flights were booked through Expedia on United Airlines. Reservation Details: E972QR/UA631 EXGE49/UA631 I also paid an additional $[redacted].37 for flight protection. Due to the challenging circumstances, I kindly request a refund or credit for future travel. United Airlines suggested contacting Expedia for assistance as they are offering refunds and credits without fees. I can be reached at [redacted]. Thank you for your understanding. Sincerely, Fred P.

Subject: Refund Request for Booking ID S3WODB To the Expedia refund department, I hope this message finds you well. I am writing in regards to a recent flight booking made by my wife, Thanyatorn Pussara, under the Booking ID S3WODB. Following the cancellation of our flight scheduled for March 25, I contacted Expedia customer service to reschedule or refund the booking. Despite my efforts, a suitable rescheduled date could not be provided, and as such, I requested the cancellation and refund. I was surprised to receive an email indicating a No-Show for the flight, as I had already initiated the refund process with the Customer Service Agent, as documented in Case ID S-[redacted]69. I am seeking a full refund of 15,[redacted] Thai Baht, as previously discussed with the agent. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance. Best regards, Robert Padilla

I made reservations through Expedia for my trip to New Orleans in late July. Unfortunately, the event I was going to attend there got canceled due to COVID-19. Since my flights are non-refundable, I looked into canceling them. I noticed that if the flight is after April 30th, normal cancellation fees apply. I believe I can avoid this by stating that I need to cancel due to schedule changes made by American Airlines. There were significant time adjustments on both my departing and returning flights, which doesn't fit my plans. I am unsure of the steps to take to ensure a refund for this situation. I am counting on Expedia to give me the refund, although I am concerned about their customer service and refund policies based on what I have heard.

My daughter had to cancel her trip to Milan on 2/29 due to COVID-19. The abroad program was canceled, and it was not safe to travel given the pandemic situation. Expedia managed to secure a waiver for her roommate's flight with Emirates promptly, and my daughter received an email confirming her refund was being processed. Despite separate bookings, they were traveling together. Despite speaking to Expedia Supervisors multiple times between 3/2 and 3/15 and being assured of a refund, it has been challenging to get through to Emirates. I have been experiencing long call wait times, being disconnected, hung up on, or facing technical difficulties when trying to reach Expedia since 3/15. The 3/5 Emirates flight didn't go to Milan, and despite their efforts, the supervisors couldn't connect to Emirates Sales. I'm frustrated as my daughter's roommate has been refunded promptly, and we have yet to hear back about my daughter's refund.

Hello. I wanted to share that my Qantas flight to the USA on the 24th of May, booked through Expedia, is canceled due to COVID-19. Qantas mentioned they'll provide credits, not refunds, for affected passengers. Since my booking was through a third party, I have to contact Expedia for the credit. However, contacting Expedia has been challenging due to high call volumes. They are currently limiting phone assistance to flights within 72 hours and lack an email option. The available form for cancellations seems aimed at refunds, which the airline isn't providing. Any advice on how to proceed would be appreciated. Thank you, Megan.

Subject: Request for Hotel Cancelation - Itinerary: [redacted][redacted] - Case ID: [REQ:S-[redacted]62] Dear Terrence, I appreciate you contacting us regarding your flight booking. It seems that your booking was made through Expedia Malaysia, and unfortunately, we are unable to access bookings from this market. For assistance, please reach out to them at 03 7[redacted]. I understand your frustration with the cancelations not being processed promptly. I kindly request that you handle the cancelation and refunds directly with the hotel and airline. Given the circumstances of the Covid-19 pandemic and travel restrictions in Malaysia and Australia, I urge for the refunds to be expedited to my credit card ending in [redacted] on a goodwill basis. Thank you for your attention to this matter. Sincerely, Terrence

Hello, I appreciate the hard work you are doing during these challenging times. I have been attempting to speak with a live representative for several weeks now regarding my booking at The Crowne Plaza San Fran Airport Hotel in Burlingame, CA from March 16th to March 19th. I contacted Expedia before canceling due to the state of emergency declared by President Trump and the halt in air travel, seeking a refund or credit for my booking. As a critical care nurse with potential exposure to a COVID-19 positive healthcare worker and working with COVID-19 patients in the ICU, I cannot risk travel for the safety of myself and others. I have a physician's note to support this. Despite self-quarantining before my trip, I have not been able to reach Expedia to discuss my hotel refund; hence, I canceled my reservation. I kindly request a refund for the hotel expenses as traveling now poses risks to all. My IT # is [redacted][redacted].

After the unfortunate passing of my sister, I contacted Brussels Airlines to cancel my ticket from America and was unable to use the return ticket due to being automatically bumped off the flight. I had to purchase a new one-way ticket and a new return ticket as a result. Brussels Airlines has offered a refund for the outbound ticket with a letter, which I have forwarded to my lawyer for assistance. They have mentioned that I will receive the refund once requested by Brussels Airlines. My booking reference for the flight was SHG9JJ. Additionally, my family did not receive the upgrade service (preseating) that they had paid for on the same flight.

I made a reservation on February 18th for a wedding in Punta Cana on May 18th, but I never received a confirmation. Both the hotel, Royalton Punta Cana Resort, and American Airlines charged us, but Expedia can't find the reservation to cancel it. The airlines say Expedia needs to cancel their reservation, while we are still waiting for a response from the hotel. We need Expedia to cancel the reservation so that both the airlines and the hotel can proceed with canceling their parts. We are Thomas and Alice Higgins, attending the wedding of Nathaly Granja and Zachary Wingate. Thank you for your help.

I was charged £[redacted].47 by Expedia for a hotel stay from April 11th to 14th. I can't find the itinerary number or hotel details in my Expedia account. The online chat service isn't working, and I can't reach anyone by phone as I don't have an itinerary number. The phone number provided in the email doesn't work either. How can I contact Expedia to request a refund?

Hello, I have attempted to contact Hotels.com via phone and chat, with no success due to my booking not being until mid-June. I initiated communication with your team in late February before the coronavirus situation arose, wishing to modify my non-refundable booking to the Palm Resort's 3-bedroom suite. The hotel has confirmed they are willing to accommodate this change, but as the booking was made through your website, you must facilitate the adjustment. Although management approval was granted in late February, I have been unable to reach you since. Understanding the current challenges you face, I urgently require this modification before the desired room at the sister property is no longer available. The price variance between the two bookings should be minimal. I am open to a full refund on my current reservation at the Reef in June, either as a credit on your platform or to the original payment method. Please reach out to me by email, as this is the most convenient method of contact for me. Thank you, Sara F. [redacted] [redacted]

Subject: Urgent Request for Refund and Apology Regarding Cancelled Flight Dear Sir/Madam, I am writing with regards to the above-mentioned booking that was canceled by China Airlines and Virgin Australia. Despite my numerous attempts to contact your company within 72 hours before the scheduled departure, I was unable to reach anyone. The call-back requests and online chat services provided by your company were not functional, leading me to fill out the cancellation form online twice before March 29th. However, I have not received any response or the promised confirmation email within the 7-day period. Both China Airlines and Virgin Australia redirected me back to your company for cancellations. Unfortunately, I have yet to hear from you, leaving me financially burdened. I understand the challenges faced by the travel industry but expect some communication. I am well aware of my consumer rights and demand a full refund and a formal apology. I kindly request prompt action on this matter. Sincerely,

I accidentally canceled a flight and tried calling for assistance, but was told it couldn't be fixed. I believe it can be resolved, but it seems easier for them to decline. There was no second warning before the cancellation occurred. Although I managed to secure my return flight from the USA, I now have to pay a penalty and book a new flight. It's frustrating that after 15 minutes, they couldn't rectify the mistake. I assisted a friend in booking a ticket, and now she has to pay $[redacted]. I have been using Expedia.ca for many years, and I believe they should simplify the cancellation process for easier refunds to encourage rebooking in the future. Anticipating customer needs is crucial to prevent losing business. I requested not to cancel the ticket after mistakenly doing so.