Trying to cancel a hotel booking with Expedia. Impossible wait times and the call hangs...

GetHuman-jsmccutc's customer service issue with Expedia from March 2020

Help with my Expedia issue
The issue in GetHuman-jsmccutc's own words
Trying to cancel a hotel booking with Expedia. Impossible wait times and the call hangs up after hours of being on hold. My booking is for this Friday March **th - March **rd. I’ve already spoke with the hotel and they are refunding money as long as it is canceled within ** hours. But if I try to cancel on the Expedia app it says I do not get a refund. The hotel says I have to cancel through Expedia but I don’t think I will get through before the right time. At this point I do not know what to do

GetHuman-jsmccutc did not yet indicate what Expedia should do to make this right.

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Expedia

Customer service issue
Reported by GetHuman-jsmccutc
Mar 18th, 2020 - 7 months ago
Fixed
Seen by 5 customers so far
Similar issue to 7571 others
0 customers following this
Items needed
Itinerary number
Email on account
Name on account
Phone number on account

Timeline

GetHuman-jsmccutc started working on this issue
Mar 18th 9:58pm
GetHuman-jsmccutc confirmed the issue is fixed. Hooray!
Mar 19th 10:26pm