Expedia Customer Service Issues

Hello team, I hope this message finds you well. I am in need of assistance regarding my recent booking with itinerary #[redacted][redacted] through Expedia for hotel reservations. On 1/3/[redacted], I utilized your service for the first time and unknowingly booked a non-refundable hotel reservation. Regrettably, I am not very familiar with your platform and unintentionally omitted providing a name for the reservation. Furthermore, I used my company's credit card for the non-refundable booking, risking potential job loss if unable to obtain a refund. Although I acknowledge my mistake, I am reaching out for your support in rectifying this issue. I trust in the services of Expedia, having been recommended by acquaintances. Despite my efforts to contact you through the provided numbers, I have not been successful. Please reach out to me at your earliest convenience. Thank you in advance for your assistance. Best regards, Diana

Hello Nasuha and Nana, Your reservation at Shaftsbury Residences @ Cyberjaya for a short term vacation stay has been confirmed. Check-in: Thursday, 5th March [redacted] (after 3:00 PM) Check-out: Friday, 6th March [redacted] (before 12:00 PM) No of nights: 1 No of unit: 1 Total price: MYR [redacted].90 This is a self check-in homestay, so there is no reception for payment at Shaftsbury Residences. You will soon receive self check-in instructions via email after making the payment, which will guide you on key collection and parking. To proceed with payment, please use the following link: [redacted] If you have any questions, feel free to reach out to us at +[redacted] [redacted]. Best regards, Idealhub

My name is Alex Wood. I have a question regarding the recent developments at Flybe. My upcoming trip to Amsterdam from Birmingham on Tuesday, March 17th, returning on Friday, March 20th with itinerary number - [redacted][redacted], appears to be affected given that my flight is through Virgin Atlantic but operated by Flybe. Despite the news of Flybe's administration and flight cancellations, I am yet to receive any official communication regarding my trip. I am seeking clarification on the status of my flights and whether Virgin Atlantic will make alternative arrangements. I am also concerned about the ATOL protection for my booking and whether I will be entitled to a refund if flights are indeed canceled without any replacement options provided. Looking forward to your prompt response.

Subject: Request to Amend Booking for London Book Fair Dear Laura Berbecaru, I hope this message finds you well. I am reaching out regarding a booking amendment request for the upcoming London Book Fair. Unfortunately, due to the recent cancellation of the event, I am inquiring about the possibility of changing the dates of our reservation. I understand that the booking was made through Expedia and that amendments can be subject to rate differences. I kindly request your assistance in rebooking the two rooms under the names Daniela Filthaut (initials D.F.) and Isabell Fuchs (initials I.F.) for the dates of 14-18th of July instead of the original dates in March. I appreciate your understanding and flexibility during this time. Thank you for your attention to this matter. I look forward to your prompt response. Warm regards, Daniela Filthaut (initials D.F.)

On February 29th, I experienced a frustrating situation when I was not allowed to board my flights from Vancouver, with a layover in San Francisco before reaching Panama City, due to not having the required ESTA for the US. I was unaware of this requirement and had to spend an extra night in Vancouver to acquire the ESTA. Despite reaching out to Expedia and Air Canada for assistance, I was unable to resolve the issue. I had to purchase a new ticket to Panama City. Recently, when checking in for my flight to Managua, I discovered that all my previous flights, including my return to Canada, had been canceled as I was marked as a ‘no show,’ despite informing Expedia and Air Canada about my situation. Unfortunately, I am unable to call as I lack phone access, and my online attempts to contact Expedia have gone unanswered. Once again, I had to cover the cost of a second ticket while feeling unsupported by Expedia in resolving this ongoing issue.

I have booked a flight through cheapOair for Thursday, March 19, from San Diego, California, to Toronto with a layover in Chicago (#[redacted]8). Due to concerns about the Coronavirus from the Princess cruise ship in California, I am canceling my travel plans. I have spent significant time trying to resolve this issue, starting with cheapOair, who informed me they would contact American Airlines but there may be a delay. I then reached out to American Airlines, who directed me to Expedia, which was unexpected to me. After facing difficulties trying to reach Expedia over the phone, I am now seeking a refund directly due to the circumstances involving the virus. My husband and I do not wish to receive a credit as he has a fear of flying, and we are not planning on flying in the near future. I appreciate your assistance in resolving this matter promptly.

Hello, I recently booked a return flight from Cairo to San Juan through expedia.co.uk. Last Friday, I received an email stating that my initial flight from Cairo to Rome was canceled and replaced with another flight scheduled for March 18th instead of the original March 19th. Despite my attempts to contact you through various requests and calls, I have not received a suitable response. I am unable to make the new flight due to being outside Cairo on the specified date. I did not agree to these changes and I am disappointed by the lack of communication from Expedia. I urge you to contact me with alternative flight options that better suit my schedule. It has now been over 48 hours and I have yet to hear from anyone. My Itinerary number is: [redacted][redacted]. Thank you for your attention to this matter. Sincerely, Dalia

I need to cancel my United flight booked through Expedia due to coronavirus concerns. However, when attempting to cancel on Expedia's website, I received an error message stating, "Sorry, we had a technical issue and were unable to cancel your flight. Please try again later or contact us at 1-[redacted]." I waited for 75 minutes on the phone without reaching a representative. When I tried to cancel directly with United, I received a message stating, "Sorry, this ticket cannot be modified through United as it was bought from a third party."

Hello, I am part of a group of 10 individuals who have round-trip airline tickets from New York to London on July 22. Unfortunately, we need to reschedule our flights as three members of our group are unwell. Living in Trinidad and Tobago, we must heed our country's travel advisory due to the coronavirus, especially as one member is 78 years old and two others have respiratory issues at 65 years old. We are unable to make our trip, intended for a Mediterranean cruise from Barcelona, Spain. Your help in changing our flight would be greatly appreciated. You can reach out to me at 1 [redacted]. Thank you. Indra Ramlochan

We are looking to cancel our March 18 vacation package due to the cancellation of events in San Jose because of the coronavirus situation. Traveler Information: Tammy L Sorg (adult) - United Mileage Plus JKL29116 - Ticketing in progress David D Sorg (child) * For seat assignments, special meals, frequent flyer points, and assistance, please confirm directly with the airline. Flight Details: Departure on Mar 18 from Indianapolis to San Francisco Return on Mar 23 from San Francisco to Indianapolis Airline Rules & Regulations Apply - No refunds or changes allowed after booking, and additional fees may apply. Hotel Details: Quality Inn in Half Moon Bay, CA - Confirmation #[redacted]1 Check-in starting at 3 PM, with a cancellation fee applicable if done after 4:00 PM on Mar 17. Car Rental: Car rental details through Expedia are pending, awaiting company information for cancellation. Thank you for your understanding, Tammy Sorg

I am dealing with a flight change back home by Expedia/United, and it's been challenging to communicate my preference for the return journey. Despite my efforts, I have not been able to get through on the phone; I've been on hold for over an hour. The situation escalated when they called me back at 11:30 am and disconnected the call. I'm frustrated with the lack of response. Though I acknowledge the impact of the coronavirus, the current communication process with Expedia is inefficient. The email I received requests me to choose my return option within 48 hours, but contacting them has been difficult. I am looking for someone to assist me promptly.

I recently received notification from the NAVY that all Navy Graduations have been canceled due to the coronavirus outbreak. They will be providing a letter confirming this. I need to ensure that my itinerary # [redacted][redacted], which was booked through Expedia and included insurance, will be refunded in full. I have been trying to reach someone for the past 4 days, spending a total of 16 hours on hold, but have not been able to speak to anyone. I have also been disconnected automatically 8 times. I hope that legal action and media involvement will not be necessary, and I trust that the airlines and Expedia will cooperate fully. Please let me know the process to cancel my booking and receive a refund.

My name is Katayoon Eghtedar. I am flying with Condor from Las Vegas to Nice (via Frankfurt) in premium economy. Previously, when I flew this route in January 21, [redacted], I was permitted to bring two suitcases. However, I have been informed by Condor that now I am only allowed to bring one suitcase. During my last trip, I booked the flight through Expedia. I am puzzled as to why the baggage allowance has changed since my last journey. My flight is scheduled for tomorrow. Can someone please clarify this discrepancy for me and assist me with this issue?

I made a booking with SATA through Expedia for a flight from BOS to LIS on 3-13 under booking number #[redacted][redacted]. Expedia advised me to make changes through SATA, the airline. SATA mentioned waiving change fees due to the coronavirus, yet Expedia lists changes at $[redacted] and [redacted] Euros. I have attempted to contact Expedia six times, enduring 45-minute waits each time with no resolution. I am seeking guidance on changing the flight for a later date or canceling it altogether possibly for a refund.

Hello, as an Expedia Silver customer, I encountered an issue with a booking for a round trip from Guatemala to Orlando, Florida made on March 7. The reservation was for two people, Ana Lucia Midence and Carlos Leonel Morales. The flights were scheduled for April 30 with Spirit Airlines and May 5 with Delta Airlines. I added my credit card details and noticed charges from Expedia and Delta Airlines, but did not receive confirmation or a reservation number from Expedia. Despite several attempts to contact Expedia via phone, I was unable to reach them due to long wait times and expensive international calls from Guatemala. I am in urgent need of assistance. Thank you, Ana Lucía M.

Good Morning, I made a reservation at the Grand Hyatt New York (confirmation number: [redacted]) for the [redacted] Global Ethics Summit scheduled for April 1-2, [redacted], through Expedia. Unfortunately, due to the Coronavirus outbreak, the conference has been cancelled indefinitely. I contacted Expedia on March 3rd upon learning about the cancellation. After speaking with representative Jenny, who spoke with the hotel and confirmed the reservation could be cancelled without penalty, I was advised to contact Expedia back after receiving official confirmation of the conference cancellation. After receiving the notice last night, I called Expedia this morning to cancel the reservation. The first representative I spoke to asked me to call back later when the hotel personnel office was open. When I called again and spoke with Andy, he was informed by the hotel that a refund could not be issued despite the previous agreement noted by Jenny. Andy explained that Expedia cannot go against the hotel's policy, even though Jenny's notes supported the cancellation without penalty. Your help in resolving this issue would be greatly appreciated, as I would have cancelled the reservation sooner if I was aware of the hotel's decision.

Itinerary #[redacted][redacted] I have been trying to contact Expedia's customer service for several days to cancel my trip. Despite multiple attempts at different times, I could not reach them. When I tried to submit the refund form, technical issues prevented me from completing it, and I was prompted to call 1-[redacted] immediately. The ongoing technical problems have made this difficult. My doctor has advised me to cancel the trip because I am a kidney transplant recipient and considered at risk. I have purchased the vacation waiver and attempted to cancel my hotel through my itinerary, but it states I would not receive a refund. In a previous conversation with a representative a couple of weeks ago, I was informed I would receive a refund minus $[redacted].00 for the vacation waiver. I urgently need customer service to contact me at [redacted]. - Melvin L.

I purchased three round-trip tickets from San Diego to Atlanta for March 16th-22nd on Delta flights [redacted] and [redacted], along with a one-week car rental booked through Expedia with confirmation numbers [redacted][redacted] and [redacted][redacted]. I urgently need to change these to March 19th-25th due to a family emergency. Despite having Expedia Insurance policy #[redacted]89, I am unable to contact the appropriate department. I initially made the second reservation on Expedia Mexico's site, which did not offer insurance. I have been unsuccessful in reaching Expedia or Delta by phone after numerous attempts throughout this week. I am unsure if there is an office or service desk in San Diego where I can make these changes for the flights, hotel, and car rental. Any assistance in resolving this promptly would be greatly appreciated given the time-sensitive nature of my situation. Thank you for any help you can offer. Sincerely, Elisa S.

I need assistance with canceling a reservation at the Holiday Inn Express in Tulare, California for Friday, March 13, [redacted], due to a friend's illness and current circumstances. The hotel directed me to contact you regarding the cancellation, with the reservation under Jeremy Duncan and reservation number #[redacted]8. Despite encountering technical difficulties when trying to reach you, we have made every effort to cancel within the required time frame. Please provide details on the refund process to [redacted]

Hello, I am reaching out for help with a challenging situation. I have a reservation for our 7-person family (my husband, kids, and parents) booked through Wotif. Because of the recent situation with the Coronavirus, we are unable to travel from WA due to my father's weakened immune system related to his metastatic liver cancer. We can provide a medical certificate from his oncologist to support this. I understand that this is not standard procedure, but given the circumstances, I am hoping for assistance with a refund. The total cost for our family's stay is $[redacted].40 with itinerary number [redacted][redacted]. Thank you for your understanding. Warm regards, Katy T. Organizational Psychologist