Expedia Customer Service Issues

Archive 37

The following are issues that customers reported to GetHuman about Expedia customer service, archive #37. It includes a selection of 20 issue(s) reported February 8, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
This morning, Iberia flight [redacted] from Lisbon, Portugal to Madrid, Spain was delayed by an hour, causing us to miss our connection on American / Iberia flight [redacted] from Madrid to Boston. AS has proposed alternative flights from Madrid to Philadelphia to Boston for [redacted] Euros per person. I recall purchasing flight insurance for the Boston-Madrid leg through Expedia. All flights today were booked via Expedia, starting from Madeira. I will contact the help line as soon as possible, but in the meantime, please reach out via email at [redacted]
Reported by GetHuman-jwdedher on samedi 8 février 2020 12:21
Itinerary #[redacted][redacted] I made a prepaid reservation. After the hotel called to cancel, I found out it was still open and accepting reservations. I want Expedia to investigate. The refund process took a lot of time and communication. I am requesting compensation from Expedia and the hotel. -Ken Y.
Reported by GetHuman-kcyook on samedi 8 février 2020 14:48
I need assistance canceling my flight from Yangon to Hanoi. The itinerary number is [redacted][redacted] for 2 passengers, R.T. and D.S. Our confirmation number with Vietjet Air is WRPBWH, and our booking ID is OZCENS. The flight is scheduled for March 2nd. I am unsure regarding the refund policy and have been unsuccessful in reaching Thai Expedia. Any support in canceling the booking and confirming the refund eligibility would be greatly appreciated.
Reported by GetHuman4343554 on dimanche 9 février 2020 15:59
I recently made flight reservations on Expedia with KLM from Seoul, Korea to Madrid, Spain, but due to the Coronavirus outbreak, Korea restricted Chinese nationals from transiting in Seoul airport. This restriction has made it impossible for me to proceed with my travel plans. I reached out to Expedia to request a refund for my tickets, only to be informed that there is a charge of [redacted] Euro for EACH ticket to cancel. I strongly believe that in light of the government-imposed travel ban following my booking, a full refund should be provided in this situation.
Reported by GetHuman-jennyqua on dimanche 9 février 2020 16:11
Dear Expedia Customer Service, I am reaching out regarding itinerary - [redacted][redacted]. Despite multiple attempts to contact customer service by phone, each resulting in lengthy holds of 25-30 minutes, I am now resorting to email for assistance. I have a return ticket booked from Mumbai to Beijing to Vancouver with travel dates of January 6th to February 28th. I have used part of the ticket to travel to Mumbai on January 6th, but I am now concerned about the global epidemic situation, particularly in China, and do not wish to use the return portion on February 28th. I am requesting a refund to be credited back to the original payment method used for booking the tickets. I appreciate your prompt attention to this matter. Thank you, Isha P.
Reported by GetHuman-ishannah on dimanche 9 février 2020 18:53
Hello, I made a reservation at Magnuson Hotel in Clearwater, Florida for Feb. 8 and 9. I faced issues with the internet which I needed for work. Though I don't have my itinerary, the hotel refunded $49 through Expedia since I checked out early. I am inquiring about the timeline for receiving my refund. Thank you, Stefanie S.
Reported by GetHuman-saugustc on dimanche 9 février 2020 20:17
Expedia #[redacted][redacted] I am extremely disappointed with the service received from your agent. Our booking was downgraded from Premium Economy to Coach, and resolving this issue has consumed over 12 hours of my time. I specifically paid for Economy Plus on my flight from Philadelphia to Barcelona and was assured that the change was made correctly, only to find out it was not Economy Plus. I have confirmed with British Airways that there are available seats in Premium Economy, and I demand the seats that I originally paid for. I am seeking two seats together, preferably on either the left or right side of the plane. Despite spending over an hour on the phone today, I have been met with challenges, including being transferred and ultimately disconnected. I am currently on hold yet again, hoping to resolve this matter.
Reported by GetHuman-valbisse on lundi 10 février 2020 17:51
Hello, I attempted to purchase a ticket from SXM to FLL on July 25, [redacted], returning from MCO to SXM on August 8. Regrettably, the transaction failed with an error message stating, "Please try a different card or contact your card issuer." Upon visiting the bank today, they confirmed the payment was deducted, but I did not receive a confirmation or itinerary. The Visa card used belongs to Lydia Richardson. I am eager to resolve this promptly. Please, reach out to me. Thank you, Roosje Rommy
Reported by GetHuman-rommyroo on mardi 11 février 2020 00:52
My daughter, J. M. and her husband, G. R., are currently in South Africa and have been struggling to reach you. I kindly request your assistance in contacting them at +[redacted] 81 [redacted]. The issue at hand involves their Cathay Pacific booking #[redacted]78 for flights from Johannesburg to Hong Kong and then to Taipei on Feb 14th and 15th, which would result in a mandatory two-week quarantine upon arrival, causing a conflict in their travel plans to meet their daughter in Taiwan. After speaking with your agent in Taiwan, I was advised to consider rebooking them on Singapore Airlines flights SQ479 and SQ876 on the same dates, with a refund on their existing booking. To proceed with this change, please confirm with J. M. and G. R. by reaching out to them at +[redacted] 81 [redacted]. Regards, J. Murray +1 [redacted]
Reported by GetHuman-jcmhotsp on mardi 11 février 2020 20:29
To Whom It May Concern, I attempted to book a round trip from Madrid to Amsterdam today. Unfortunately, the flight from Madrid to Amsterdam was sold out when I tried to purchase the ticket. However, I noticed that I was charged for the return trip from Amsterdam to Porto to Madrid on Tap Portugal. Despite the charge, I have not received a confirmation email for the flight. I am concerned about the lack of confirmation. Please advise if I will receive the confirmation email soon or how I can request a refund for this booking issue. The ticket was booked under the name Bernardo Barron Cantu. Thank you.
Reported by GetHuman4351036 on mardi 11 février 2020 22:24
I made a room reservation at Days Inn on Broadway in Lexington, KY for October 2-5, [redacted], but accidentally booked through a website instead of directly with the motel. I later cancelled this reservation with the motel. Unfortunately, I've noticed that I was charged twice on my Mastercard - once for the cancelled reservation made through the website, and once for the rebooking directly with the motel. This went unnoticed initially as the charges appeared on different statements. Days Inn confirmed the cancellation on their end. I spoke with them and was advised to contact you. What information do you require from me to process a credit for the duplicate charge? Thank you, J.S.
Reported by GetHuman4360978 on vendredi 14 février 2020 18:35
I made a booking at Days Inn Broadway in Lexington, KY on 9-16-19, but later canceled. I spoke with a motel employee who mentioned the reservation had been made through Expedia by mistake. Despite canceling, I recently found charges on my credit card totaling $[redacted].98 and $[redacted].06. I was not informed by Days Inn to contact Expedia for the cancellation. The charges of $14.99 each by Expedia are now in dispute. Days Inn confirmed the cancellation in their records and can verify when contacted. I request a refund of the disputed charges. Thank you. Jim S.
Reported by GetHuman4361015 on vendredi 14 février 2020 18:50
Hello, I'm Carmen Martin. I recently made a booking through the hotels.com website for a trip from the UK to Bergen, which I later found out was actually through Expedia. I'm looking to receive loyalty points for the 2 nights in January on my Hotels.com account and also credit the Expedia booking to my Nectar account. Hotels.com advised me to reach out to Expedia for assistance with this matter. Here are the booking details: Travel Date: 3 Jan, Itinerary Number: [redacted][redacted], Wizz Air UK Y9799V, Hotels.com Booking ID: E19S6O7FV. Your help with this issue is greatly appreciated. Thank you.
Reported by GetHuman-pedernal on samedi 15 février 2020 11:03
I made a booking at Days Inn located at [redacted] S US 1 in Ft Pierce. Unfortunately, the room was not clean, the bed sheets had stains, and the room had a strong smell of mildew. Due to these conditions, my companion with a weakened immune system and I, both in our late 60s, had a difficult night. We had to stay because we had no other place to go, but we checked out this morning. The hotel mentioned we need to contact you for a refund. We would appreciate your assistance in resolving this matter promptly and obtaining a full refund. Currently, we have located a nearby hotel, Comfort Inn on Metal Dr, where we plan to stay. If you can arrange this booking for us, we will cancel our existing reservation and rebook through you. Please address this matter urgently. Thank you. - B. Kilmer
Reported by GetHuman4363673 on samedi 15 février 2020 17:21
Itinerary # [redacted][redacted] Hi, I would like to inquire about the recent change to our return flight scheduled for June 6, [redacted]. The delay of 3 hours and 22 minutes has caused inconvenience for both our transportation to the airport in Houston and upon arrival in Cincinnati at 11:11 PM. We originally chose our flight based on specific times. Could you please provide information on what has happened to our original flight and if there is a way to revert to our original schedule? Any assistance in this matter would be greatly appreciated. Thank you. Kathleen and Walter Crawford
Reported by GetHuman4366495 on dimanche 16 février 2020 19:24
During my business trip, I reserved a 3-night stay at Hotel San Antonio via Expedia. I faced constant harassment from a hotel staff member who accused me of smoking in my room, which was untrue. Despite explaining the situation, she argued with me, resulting in issues with my room key throughout my stay. The front desk staff made me wait an hour during checkout, attempting to charge me for minor stains on linens. I found the overall experience at this hotel disappointing and am dissatisfied with how Expedia and the hotel handled the situation. I am seeking a credit or a full refund for the poor treatment I received.
Reported by GetHuman-ginapran on dimanche 16 février 2020 21:57
I need assistance in reporting a rental property listed on HomeAway and Booking.com. The property number is [redacted]. The House Rules, including no smoking, no parties, and limitations on the number of occupants, are frequently being violated. There have been disturbances involving drug use late at night/early morning. The contact person, MATEUSZ, who is leasing the flat from the owner, is not reachable as no contact information is provided. We require emergency contact details to address these issues promptly. It is unfair for the residents in this family-oriented neighborhood to tolerate such disturbances. Please request Expedia to intervene and advise MATEUSZ to take corrective action. Thank you.
Reported by GetHuman4403160 on jeudi 27 février 2020 16:13
Case ID: [REQ-S-[redacted]75] I am utterly dissatisfied with the conflicting and confusing responses I have received from your company. Initially, on 18th February around 12:30 noon, your agent stated that the cancellation fee would be (HK$[redacted] + maximum non-refundable tax of HK$[redacted]) per ticket. Based on this information, I agreed to cancel my trip. However, recently I received an email stating a revised cancellation charge of HK$[redacted] per ticket, to which I promptly expressed my serious concerns regarding this inconsistency. Subsequently, on 27th February, I received another email from Expedia stating that the cancellation amount should be HK$[redacted] per ticket. To my bewilderment, a recent email today invoiced me HK$[redacted] per ticket for the cancellation. I am extremely frustrated with the disorganized and unprofessional handling of this matter by Expedia. I request a precise and professional resolution to this issue.
Reported by GetHuman-peacewu on vendredi 28 février 2020 08:48
Hello, I need assistance regarding my recent hotel bookings. I reserved two rooms at the Holiday Inn in Johannesburg with reservation # [redacted][redacted]. Upon confirmation from the hotel, I noticed two additional charges from Expedia for the same hotel with confirmation #[redacted][redacted], and two rooms at City Lodge that I later canceled with confirmation # [redacted][redacted]. The City Lodge Hotel says they cannot confirm the canceled reservation. I am seeking a refund for the two rooms at City Lodge Hotel International Airport Johannesburg and one room at The Holiday Inn due to these cancellations occurring within minutes. I have opened a dispute with Visa, but I would prefer to resolve this matter directly to close the dispute once resolved. Your assistance is highly appreciated. Best regards, S.
Reported by GetHuman-suekapad on vendredi 28 février 2020 17:06
Subject: Complaint about Hotel Stay with Bed Bugs Hello, I am Jan Mason. I want to bring to your attention my recent stay at a hotel booked through your service. I stayed from 4 Dec [redacted] to 10 Dec [redacted], and my itinerary number is [redacted][redacted]. I experienced severe bed bug or carpet flea bites on my ankles during my stay. Although I reported this to the front office, they claimed they rarely receive complaints from that part of the hotel. They sent housekeeping to inspect the room, but I was bitten again the following night. The front office assured me that the room had been cleaned and checked thoroughly. As they cannot issue a refund, they advised me to contact you. I have photos documenting the issue. I hope to resolve this matter promptly. I regret that I will not be returning to this establishment. Thank you, Jan Mason.
Reported by GetHuman4409283 on samedi 29 février 2020 07:57

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