BookingRef.: G***QD*Date: **.**.*****.**.***Destination: KUL*HKT*Passengers: Mr. Lai We...
GetHuman-jo_nkw's Dispute a Charge issue with Expedia from December 2019
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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jo_nkw's own words
BookingRef.: G***QD*Date: **.**.*****.**.***Destination: KUL*HKT*Passengers: Mr. Lai Wee (****-*** ****)* Mr. Lai Elven (***-*** *****)*Temporary contact no in Phuket: ****** *** *****Hotel: Tonggrila Patong Hostel (Tel: ** (**) ********Complaint: **) Payment has made through AiraisaGO (Flight * Hotel)**) Payment: RM***.** --* AirAsia* Payment: RM***.** --* Air Asia Go** Upon check-in to the Hotel, owner informed them, there was no confirmation received from Air Asia Go either Booking Confirmation or Payment** Hotel insisted no room for them although we proved payment has been made to them** The hotel informed they are the NEW OWNER since last year, Air Asia Go might made the payment to the OLD OWNER.** Thus, they have no choice to look for new hotel and use their own pocket money for * nights (**, **, ** & **.**.**).**This is really a bad experience that we encountered and we have to spent so much times to get it settled by OUR OWN". **Kindly look into this matter seriously and please advise the Claim Procedure to get the refund of RM***.** and the EXTRA CHARGES incurred which they have spent to get for other hotel.**Air Asia Go is a such a big and well organized company, this issue be happened and my doubts is what is the controlling and policy between Air Asia Go vs Hotel Owner.**Your prompt action is highly appreciated and looking forward to receive your favorable reply soon.
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