Hello**I have been trying to call you unsucessfully each time on different numbers abou...

GetHuman3797557's Dispute a Charge issue with Expedia from October 2019

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Itinerary number, Email on account, Name on account, and Phone number on account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3797557's own words
Check out by paying only extra charges (* breakfasts and one drink) ... Hello**I have been trying to call you unsucessfully each time on different numbers about an issue dating from id August (**-**th of Aug, reference number: ************* ).*Back then, I made a booking online and paid prior my arrival on your website for my booking, only when I checked out at the hotel on the **th, they charged me a second time. I immediately told them that I have already paid for this reservation and that they should only have charged me for the additional breakfasts (*) and one drink from the minibar. I said I wanted to get a refund immediately but the manager told me it would be done by you. *Now it has been * months and I have never received anything from you, so I would like to know what's going on and how can I get my money back. They wrongly charged me of ***.** euros, which for someone with a customer service agent wage* is quite a big deal. *As I said, I have tried to call different numbers that I could find but none of them worked out for me.**Now I cannot wait forever and I won't let this go as this hostel despite its official high standing was very disappointing with very rude and incompetent staff members , and I would really appreciate to get this matter sorted out.**If you need again my bank details for the refund, let me know.**Thank you and best regards,**- Siobhan P. GARET
The manager of the hotel promised me the refund of the entire booking would come from you, but I haven't heard from Expedia at all since then, and none of the phone numbers to contact you I could find were working.
I want the ***.** euros that I have been wrongly charged for (as my booking was paid prior my arrival at the hotel) to be recredited on my bank account.
call you but God knows what phone number works!
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Expedia

Hotel reservation
Dispute a Charge issue
Reported by GetHuman3797557
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 14182 others
0 customers following this

Timeline

GetHuman3797557 started working on this issue
Oct 20th, 2019 10:19am
GetHuman3797557 indicated the issue is not fixed yet.
Oct 24th, 2019 8:23am

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