FIRST TIME USING EXPEDIA TO MAKE A HOTEL RESERVATION. IT WAS A HORRIBLE EXPERIENCE. TH...

GetHuman3782501's customer service issue with Expedia from October 2019

Help with my Expedia issue
The issue in GetHuman3782501's own words
FIRST TIME USING EXPEDIA TO MAKE A HOTEL RESERVATION. IT WAS A HORRIBLE EXPERIENCE. THERE WAS SO MUCH NOISE (REPEATED LAUGHING AND SCREAMING) IN THE BACKGROUND I COULD BARELY HEAR THE REPRESENTATIVE I WAS SPEAKING TO AND HAD TO CONSTANTLY REPEAT AND HAVE HER REPEAT HERSELF. I REALIZE THIS IS AN OUTSOURCED ORGANIZATION THAT PROVIDES THIS SERVICE BUT THERE SHOULD BE SOME TRAINING THAT GOES WITH THE JOB. FIRST EXPERIENCE AND PROBABLY BE MY LAST.*WHEN I CALLED CUTOMER SERVICE I HAD TO HANG UP ON THE REPRESENTATIVE BECAUSE SHE COULD NOT UNDERSTAND WHAT I WAS TRYING TO TELL HER. IT WAS SO FRUSTRATING. ANYWAY ... HAVE A GOOD DAY.

GetHuman3782501 did not yet indicate what Expedia should do to make this right.

How GetHuman3782501 fixed the problem
Expedia needs to fix it. You need to be aware of the type of service that is being provided. It’s ok to enjoy Your job but yelling and screaming when your trying to make reservations.
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Expedia

Customer service issue
Reported by GetHuman3782501
Oct 17th, 2019 - 2 years ago
Fixed
GetHuman3782501 shared how to fix
Seen by 9 customers so far
Similar issue to 14105 others
0 customers following this
Items needed
Itinerary number
Email on account
Name on account
Phone number on account

Timeline

GetHuman3782501 started working on this issue
Oct 17th, 2019 3:57pm
GetHuman3782501 shared this issue with your circles on Google+
Oct 17th, 2019 3:57pm
GetHuman3782501 confirmed the issue is fixed. Hooray!
Oct 20th, 2019 7:19pm