Hello, I contacted customer service today ******* to cancel my reservation...

GetHuman-evlinpra's Cancel Booking issue with Expedia from July 2019

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The issue in GetHuman-evlinpra's own words
Hello, I contacted customer service today ******* to cancel my reservation * *************. I also purchase Travel Protection trop. I was told by customer service rep-Beula that my trip is non refundable and can not apply credit since it was purchased at a cheap amount. Please review my and my husband(Shalendra Prasad) history. We have been loyal members for a very long time and almost *-* years ago we had to cancel a trip due to weather and the rep took care of all our cancellation and provided email of confirmation. I have to voice my opinion, this was by far the worst experience and I very much disappointed with service, the tone of the rep and refusing to help. I would highly appreciate a solution from your team regarding cancellation. Due to a family emergency, which I CAN provide proof in writing, I have to cancel. Please believe, I rather be seating on beach with a drink in my hand then planning a funeral and counting down days before my beloved family is deceased. In addition to my stress, I'm held hostage to pay for a trip that I can not take. You can contact me via email: *****@***.com or phone ***-***-****. **Thank you, *Evlin Mala

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Expedia

Cancel Booking issue
Reported by GetHuman-evlinpra
Jul 19th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 11000 others
0 customers following this

Timeline

GetHuman-evlinpra started working on this issue
Jul 19th, 2019 9:17pm

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