Expedia Customer Service Issues

I made a reservation through Expedia for the Hard Rock Hotel in Atlantic City from June 17 to June 19, [redacted]. Upon arrival, I realized I had forgotten my wallet and had no ID. I called Expedia to change the name on the reservation to my wife's, but they declined. This forced me to re-book the room in my wife's name and pay for it again as Expedia would not refund me. As a senior on a fixed income, paying twice has caused me significant problems. I have previously used Expedia without issues and had hoped for understanding in this situation. I am feeling very frustrated, disappointed, and angry. I believe issuing a refund would make this situation right.

Regarding itinerary no: [redacted][redacted], I reserved and later canceled a round trip transfer between the airport and hotel due to the hotel offering its own transfer service with shorter travel times. Despite canceling, I was mistakenly picked up by the original transfer company at Naples Airport, resulting in an embarrassing and costly situation upon arrival at the hotel. Now uncertain about tomorrow's transfer back to the airport, I am seeking clarification and resolution promptly. Sincerely, Dave Beaupre

I rented a Hertz car through Expedia for my girlfriend, Aisling Leal, in Atlanta last Friday. Despite making prior arrangements, they didn't have the car we booked. Aisling had to settle for a different car, but faced difficulties with the $[redacted] deposit as they required the original booking card and I lived out of state. After much back and forth, a manager allowed her to rebook under her card, albeit with higher insurance costs. Hertz recommended contacting Expedia to refund the $30 insurance fee I paid on 6/13 for the cancelled rental on 6/21. Any assistance would be welcome.

Email: [redacted] Itinerary # [redacted][redacted] I attempted to check my return flight details from Atlanta to Houston scheduled for 06/26/[redacted] but was unsuccessful. After contacting customer care at [redacted] and providing my itinerary # and email address, they were also unable to retrieve my flight information. I was then informed that a refund would be issued for my original payment, and a new flight would be booked using a Google Play card for $80, covering baggage and meals. However, after providing the Google Play card details, I was informed by a manager, Kabir Singh, that the card was not accepted, and I needed to purchase a $[redacted] card, which was later negotiated to $[redacted]. The call got disconnected during our conversation, leading to multiple unsuccessful attempts to reconnect with Kabir Singh. The experience was frustrating, and I request a full refund for my original purchase and issuance of a direct flight ticket from Atlanta to Houston for 05/26/[redacted].

I recently booked a Vueling flight from CDG to Venice, including accommodation and airport transfer. Unfortunately, due to a delayed connecting flight from Doha with Qatar Airways, I arrived at the bag drop just 5 minutes late, missing the 45-minute cut-off time set by Vueling. Despite checking in online and being so close to the deadline, I was only allowed to board with my hand luggage. As a result, I had to purchase another ticket with a different airline and missed my airport transfer in Venice. My name is Debra Kearney, and I can be reached at [redacted] I hope to hear back from you soon regarding this situation, as I feel Vueling could have been more accommodating given the circumstances. Thank you for your attention to this matter.

Hello, I have been attempting to address my situation since May with no progress. I contacted to cancel my reservation on May 2, [redacted], following advice from our pediatrician regarding the measles outbreak at the Pittsburgh marathon. A staff member instructed me to use Expedia insurance to cancel my reservation instead of assisting me directly. Despite my efforts and an unsuccessful insurance claim, I have been informed that my non-refundable room on May 3rd cannot be reimbursed. This situation is frustrating, especially since we have been loyal customers who regularly use Expedia for our travel needs. Unfortunately, my attempts to resolve this issue have been met with disrespect from some employees, with no follow-up as promised. Unless the refund is processed, I may need to explore other booking options. Thank you, Elizabeth W.

My family of four adults traveled from New York to Munich, Germany on June 27th. We stayed at Hotel Occam for 5 nights, booked through Expedia. Despite the scorching 90+ degree weather, the lack of air-conditioning in our rooms made it unbearable, particularly for my 67-year-old husband with health issues. The staff's response was unhelpful, and we had to find alternative accommodation that same day. Although Expedia only offered a partial refund of 20% ($[redacted].70 in total), I believe a full refund should have been granted due to the extreme circumstances. Our experience was disappointing, especially since both hotel bookings were made through Expedia.

So far, my agent informed me that my hotel booking cancellation refund has not been processed. He managed to reach out to Pax Hotel, and the front desk mentioned they would contact me. However, I am currently not reachable by phone. I kindly request assistance in processing the refund that Pax Hotel charged my credit card for the deposit. The cancellation was made on May 31, and it's been quite a while since June 3. I have not received a satisfactory response yet. Please escalate my case promptly.

I made a reservation through Hotels.com for B&B al Diecisette in Catania (Reservation confirmation: [redacted]41). Upon arrival, I was informed that there were no available rooms, even though I had paid for 5 nights. I am currently overseas and only reachable via email. If necessary, you can contact me through my sister's Italian phone number: +39 [redacted]. I request a full refund for the inconvenience of not being accommodated after booking. There was no prior communication regarding the unavailability, making it impossible for me to make other arrangements.

Hello, my name is Chelsea Ivy. I recently tried to purchase a plane ticket to Lyon, France on your website but encountered a computer glitch that prevented me from completing the transaction. Despite not getting a confirmation email or ticket, I was charged three times through Expedia: $1,[redacted].10 and two charges of $1 each. This prompted me to contact Expedia for a refund, only to be told by your customer service that I needed to buy four Google Pay cards totaling $2,[redacted] to process the refund. I have reservations about this process as I don't have the funds readily available, and this refund method seems unfamiliar and risky. I am concerned about what happens if the refund does not go through after purchasing the cards, potentially leaving me $4,[redacted] out of pocket. Moreover, it is troubling that I am being pressured to follow this unusual refund procedure despite not having a valid booking.

Dear Ecpeeia team, I would like to express my gratitude for your efforts, but unfortunately, my overall satisfaction with your service is extremely low. I had requested a minor change to my itinerary and had purchased travel insurance through your platform to safeguard my trip. However, despite spending $[redacted], I have not received any refunds or changes to my flight. I have spent numerous hours trying to contact you for assistance, to no avail. This situation has left me and my companion, traveling with a medical condition, in a desperate financial predicament with less than $50 for food and beverages. It is disheartening to feel that the money spent has seemingly vanished, and the promise of a happy trip for my companion remains unfulfilled. I hope for a resolution to this issue promptly. Regards, [initials]

I'm Arthur James. I rented a minivan via Expedia at Oklahoma City Airport on June 21 through Alamo. My Expedia confirmation number is [redacted][redacted]. Upon arrival, there was no minivan available, and we were offered a higher-priced luxury SUV that couldn't accommodate our group of three adults and two children in car seats, including my 94-year-old mother. We had to acquire another vehicle at our destination to transport my mother, leading to additional expenses due to not being able to afford the insurance on the expensive SUV we were forced to take instead of the minivan I had originally booked. The initial reservation amount with insurance for a minivan was $[redacted].51, but the final bill for the SUV without insurance was $[redacted].52. It was disappointing not to receive the vehicle I had reserved.

I have recently made a reservation at the Trinidad Hilton through your website. Unfortunately, upon my arrival, I was unexpectedly turned away because I did not have my credit card with me. This information was not communicated to me beforehand, causing me great inconvenience as it was my first visit to the hotel. I was then informed that I am not eligible for a refund even though I never stayed at the hotel. The situation was embarrassing as I had guests with me and we had to find alternate accommodations last minute for a reunion we were attending that evening. The front desk staff suggested I contact you for a refund but now I am being told otherwise. I would appreciate it if this issue could be resolved promptly.

I am looking for a flight from Phnom Penh to Heathrow on July 9th for myself and my 4-year-old daughter. The best deal I found is with Emirates through Expedia at $[redacted], much lower than Emirates' direct price of almost $[redacted] per ticket. My concern is bringing my bicycle with us. Emirates allows 30kg per passenger - would this also apply to flights booked through Expedia? My bike weighs 10.5kg in its box - can I include this within the total baggage allowance or would there be an additional fee? I've tried contacting Emirates and Expedia without success. Can anyone offer assistance?

We recently had to cancel our reservation at the Sheraton Full Moon and Spa Maldives through Expedia. Despite leaving the property shortly after our arrival, we were informed that no refunds are permitted due to Expedia's policy. We are disappointed by the lack of flexibility from both the Marriott property and Expedia regarding our unused 5-night stay. The Marriott property did not meet the expected 5-star quality as advertised, and we feel misled by their policies. Our Expedia itinerary number is [redacted][redacted]. While we understand there is a cancellation policy in place, we believe there should be exceptions made in cases like ours where circumstances prevented us from staying. If this matter is not resolved satisfactorily, we will consider sharing our experience in detail on TripAdvisor. It is disheartening to see customers being taken advantage of due to not fully understanding the fine print during booking.

My wife, our 1-year-old, and I flew from Toronto to Belgrade to watch our son play soccer. Due to a delay, I stayed back in Toronto for a day, and they went ahead. I had informed Expedia to allow my wife to pick up the car, and they confirmed with the rental company in Belgrade. However, upon arrival, the car we requested wasn't available, and they offered a Skoda 4x4 instead. Wanting the car I initially booked, I decided to wait until they had it. Despite confirming the availability, my reservation was unexpectedly canceled because I couldn't answer the phone while flying. I've tried to secure a car elsewhere but to no avail, resulting in multiple unsuccessful attempts that froze my Mastercard due to the insurance charges. With over $[redacted] in insurance fees and the inconvenience of traveling by bus in extreme heat with my family, I've reluctantly given up on booking anything else. I'm stranded in Belgrade until the 11th of this month. You can verify my reservations using my email at [redacted]

I am reaching out to address an issue regarding a booking matter that arose through Expedia.it. Recently, I utilized the platform to reserve flights from Naples, Italy (NAP) to Santorini, Greece (JTR) for May 28 and a return journey from JTR to NAP on June 1st, detailed in the provided confirmation. However, upon attempting to board the flight from JTR on June 1st, I observed that my boarding pass was scheduled for June 2nd. This led to hours spent during our vacation verifying flight schedules, only to discover that no flights were available on June 1st. This error, caused by the Expedia website, resulted in wasted time and unexpected expenses. Due to our inability to depart as planned, my spouse and I had to pay for an extra night at our accommodation at a rate of $[redacted] per night (receipt enclosed), disrupting our itinerary for the subsequent stop. I am respectfully seeking compensation for the additional night's hotel charges incurred. Thank you, Alexander R.

I am a loyal Travelocity customer who recently encountered issues with a hotel booking. During my stay at Holiday Inn Express in Hauppauge, NY, the room I was assigned had a malfunctioning climate control unit. Despite efforts from hotel staff, no alternative room was available, resulting in me having to leave and find alternative accommodations for my family. The hotel staff, including front desk agent Rebecca Lusak, were unable to provide a refund as the booking was made through Travelocity. Despite contacting Travelocity customer service multiple times, no resolution has been reached. After reaching out to International Hotels Group, the assistant manager, Caitlin, acknowledged the issue but could not provide a refund due to the booking source. I am requesting Travelocity to address this matter promptly and issue the appropriate credit. Thank you for your attention to this matter. Best, M. Salayka Kings Park, NY Email: [redacted] Phone: [redacted]

Hello, we are urgently seeking to cancel a hotel reservation that was recently made. We understand that it was a non-refundable booking, and we regret the mistake. The hotel is unable to accommodate a change of dates, as they are closed during the period we intended to stay. While the hotel is willing to refund, they have indicated that the final decision lies with Expedia. Please assist us in resolving this matter, as the cost is significant for us and deeply distressing. The itinerary number for this booking is [redacted][redacted]. Thank you for your prompt attention to this request.

Hello, I recently made a booking for a two-night getaway to Budapest through your company. My itinerary number is [redacted][redacted]. The flights are with Ryanair U1S1MS, scheduled for December 16th to 18th for two people. I encountered an issue where my tickets were processing for nearly 48 hours, leading me to take action and contact you. When attempting to reserve seats and priority boarding, I faced challenges with payment. After reaching out to Ryanair, they provided a link for me to pay for the extras. However, the payment was processed not only for the additional services but also for the flights. As a result, I have been charged twice, once by Ryanair for £[redacted].32 and once by your company for £[redacted].08. I have contacted Ryanair, who confirmed they can only see one payment on their end. I am seeking assistance from you to process a refund for the duplicate flight payment. Thank you, I look forward to your reply. Regards, S.B.