Hi,**I am very disappointed with a hotel I booked in Mexico City. The check-in process...

GetHuman2951591's customer service issue with Expedia from May 2019

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The issue in GetHuman2951591's own words
Hi,**I am very disappointed with a hotel I booked in Mexico City. The check-in process was a complete disaster. They were extremely rude.*Once we finally checked in we were given keys to * of * rooms. Check-In is supposed to be at *PM. This was around *:**pm.*We get into the rooms and there is no air conditioning and one room doesn't even have a fan. This was completely unacceptable. After waiting in line down at the "lobby" for another ** minutes while the hotel lobby employee tried to figure something out for other guests to check in we were finally able to talk to this gentleman. I told him that the rooms were too small and there was no air conditioning so we were moving hotels. He just looked at us and said, okay and we gave the keys back.*Didn't ask for us to fill any paperwork out or give us any information on the cancellation policy. *I was extremely dissatisfied with this. I am requesting that I am not charged for anything. *The reservation number is *************. It is under Tyler Collins. Please contact me to let me know how you would like to resolve this matter.**Sincerely,*Tyler Collins

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Expedia

Customer service issue
Reported by GetHuman2951591
May 20th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 9044 others
0 customers following this

Timeline

GetHuman2951591 started working on this issue
May 20th, 2019 3:13am

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