Hi:*I live in Auckland, New Zealand. Recently I booked flights and hotel for three adul...

GetHuman-nigelmor's Dispute a Charge issue with Expedia from May 2019

Help with my Expedia issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-nigelmor's own words
Hi:*I live in Auckland, New Zealand. Recently I booked flights and hotel for three adults travelling from Auckland to Wellington via Expedia. Ref: Itinerary * *************.***The charges on my credit card reveals that I have been charged three times for the Air New Zealand flights. The publicly advertised price on those days is $NZ*** return each. We were charged $NZ***.** plus S *.** offshore service margins, three times.***I was surprised that the advertised prices charges on the Expedia website was in US dollars and not in NZ dollars as I experience with other companies, hence I didn't pick up the excessive charges until I received the Visa card statement.***Can you please review. Contact phone: *********** ** ************

GetHuman-nigelmor did not yet indicate what Expedia should do to make this right.

How GetHuman-nigelmor fixed the problem
Expedia asserted that only one charge for airfares was imposed, however two duplicate charges for the same service were imposed. My bank is now investigating but it will take *-* weeks!
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Expedia

Dispute a Charge issue
Reported by GetHuman-nigelmor
May 19th, 2019 - 4 years ago
Fixed
GetHuman-nigelmor shared how to fix
Seen by 18 customers so far
Similar issue to 9034 others
0 customers following this
Items needed
Itinerary number
Email on account
Name on account
Phone number on account

Timeline

GetHuman-nigelmor started working on this issue
May 19th, 2019 7:16pm
GetHuman-nigelmor confirmed the issue is fixed. Hooray!
May 20th, 2019 8:14pm

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