Expedia Customer Service Issues

I notified Expedia about the incorrect flight time and requested the proper documentation. Unfortunately, the booking page did not have a contact number. After reaching out to U.S. Expedia, I was redirected to the Canadian team. They assured me that the flight was at 4:00 pm and said they would send an updated itinerary, but I received the same one again. The new itinerary still shows the flight at 4:00 am. I plan to contact the Canadian team once more, but if necessary, I may need to contact the airline directly. Currently, I don't have the necessary documentation to arrange for pick up at my destination.

Hello, this is Andrew. I want to share that as a frequent user of Expedia, I have encountered an issue for the first time. I booked a stay at Le Passage Hotel Cairo Airport with itinerary number ([redacted][redacted]). Due to a sudden flight problem, I couldn't make it to Cairo for check-in yesterday. I had my friend go to the hotel, and they stated that since the booking was made through Expedia, I need to contact Expedia for cancellation. Expedia will then send an email for approval from the hotel for a refund. I've been attempting to reach Expedia UAE since Wednesday evening without success. I keep getting redirected to Expedia US, who provide me with invalid contact numbers. I am frustrated by the unavailability of Expedia UAE for its customers. I urgently request to be contacted on my UAE mobile number +[redacted]18. My reservation was from the 11th to the 18th. Initially, I was willing to pay a penalty for cancellation but considering the service provided, I now intend to pursue a full refund.

This is my second time reaching out to you. My fiancé is in Istanbul, Turkey, and has a ticket to depart on the 10th. Unfortunately, he is encountering issues at the airport as he doesn't have the required $[redacted] for travel expenses and has only around $[redacted]. This situation is urgent as he risks homelessness. His final destination is Memphis, Tennessee, with a layover in Chicago where he can use his cards. I would appreciate a prompt response. My name is Glenda Case and I can be reached at [redacted] Thank you.

Hello, I want to share my recent experience staying at Sunrise Beach Bungalows in Rarotonga, booked through Expedia. Despite their offer of free pickup and drop-off, no one was there to collect us, so we had to organize our transportation. The stay went downhill from there. Upon arrival, the host just complained about a bad review, showing no concern for the issues we faced - no hot water, noise from below the unit, dirty linens, and a misrepresented bed setup. Despite multiple complaints, there was no improvement. The banging noises persisted, affecting our sleep, and even the palm tree outside caused disruptions. On the way back, the shuttle driver mentioned that complaints about the host were common. This stay was recommended through Airbnb, but it turned out to be the worst experience in all my years of travel.

Dear Sir or Madam, I, Mariia Stol, had scheduled a connecting flight from Kaliningrad to Warsaw to Berlin with LOT airline through your service on 27 January (Flight L0700 Kaliningrad-Warsaw and L0391 Warsaw-Berlin). My itinerary number is [redacted][redacted]. Unfortunately, the flight was canceled. I reached out to LOT airline for a refund of the unused tickets, but their representatives stated that the responsibility lies with your agency since the tickets were purchased through your service, not directly from them. This cancellation caused me to almost miss my subsequent flight from Berlin to Mauritius the following day as LOT was unable to find an alternative flight for me. I had to urgently purchase new tickets with Aeroflot airline: SU1007E Kaliningrad-Moscow and SU2684E Moscow-Berlin. Consequently, I incurred additional expenses and did not utilize the tickets purchased through your service. I possess the boarding passes for the canceled flights and am ready to provide any necessary documentation for the refund process. Awaiting your prompt response. Warm regards, Mariia

Hello, I'm Raducan Florentina and I had a reservation from April 10th to April 12th, [redacted] at the Moroncelli apartment. When I booked the apartment through the website ebooker, it stated that the apartment was located 15 km away from Milan. However, the day before my trip, when I contacted the host at Morticelli apartment, I was informed that the apartment was actually [redacted] km away. This discrepancy occurred because the online filter on ebooker was set to show properties in Milan. As a result, I had to make a last-minute reservation in Milan, which was more expensive. I kindly request a refund since this situation was not my fault. Several others have faced similar issues with Morticelli apartment, as the location information provided was inaccurate. It was challenging being in a foreign country without accommodation, and the confusion could have been avoided. Please consider refunding the amount paid due to this oversight.

Dear Customer Service, I am extremely disappointed with my recent hotel stay that I booked through Expedia for my anniversary trip. Despite booking a room with a hot tub back in March, I arrived on April 13th to find that the room did not have the amenity I specifically booked for. The front desk informed me that Expedia only had me down for a handicap room, which was not what I had reserved. After a frustrating phone call with Expedia, I was told that they could not verify my original booking to confirm the hot tub request. I was only informed that a screen shot of the booking showing the hot tub could possibly help resolve the issue. This mix-up not only wasted my time and money, but it also ruined a special occasion. I am deeply dissatisfied and hope to receive a resolution to this matter promptly. Best regards, Josh

Hello, I am writing regarding booking #[redacted][redacted] for three skip-the-line tickets to the Colosseum, Palatine Hill, and Roman Forum on the 20th of April. A communication from www.weekendinitaly.com stated that they had to cancel my reservation due to unavailability on that date. They have informed me that they are processing a refund of £41.28 through Expedia.UK. However, after contacting Expedia.UK customer service immediately, I have yet to receive a resolution after two days of waiting. Attempts to reach them by phone at +44 (0) 20 3[redacted] have been unsuccessful, with either no answer or an out-of-office response. I am feeling quite frustrated by this situation and would appreciate a prompt update on when the refund will be credited back to my card. Thank you for your attention to this matter. Best regards, Maria

I made a reservation through a phone call for LaQuinta Wyndham in Denison Lake Texhoma by calling LaQuinta's number. The person on the phone, who I assumed was from LaQuinta, helped me book two rooms since there were no vacancies in Durant, Oklahoma. I specifically asked about receiving rewards for my Wyndham LaQuinta stay, to which she confirmed. However, upon arriving at the hotel, the manager informed me that I had booked through Expedia, not directly with them. This came as a shock since I was led to believe I was speaking with a LaQuinta representative. The manager clarified that I wouldn't receive rewards because the reservation was made through Expedia. Upon checkout, I was told Expedia would send the receipt, which I haven't received yet. I am concerned about the $[redacted] fees on my Discover card and the lack of transparency regarding the reservation process. I urgently need the receipt and the charges removed to avoid further action. Thank you.

Itinerary: [redacted][redacted] Message from our sales representatives: "The accommodations are disappointing. The place is old, dirty, mouldy, and falling apart. The AC is ineffective, there's a broken tap in one bathroom covered in mold, and we even found a toenail clipping in one of the beds indicating poor cleanliness. Fortunately, there were extra beds and linens to manage. The lack of detailed photos on the website made it hard to anticipate these issues. We didn't want to disturb you over the weekend, but returning to such conditions after a long conference day is disheartening. We may need to explore other options if available. Let's avoid booking similar places in the future. Thank you."

Hello, I am encountering challenges with my Expedia booking process. I have made a reservation on Expedia in the name of Aya Mohsen for 2 rooms (1 double room & 1 triple room) from April 25th to April 30th. I wish to change the dates to April 26th to May 2nd (The website indicates availability from April 30th to May 2nd). The website lacks user-friendliness as I am unable to modify the dates online. Upon contacting the hotel, I was informed they only have 1 room reserved instead of 2. After spending over 30 minutes on an international call with Expedia customer service trying to address this issue, there has been no resolution and significant costs incurred. I was informed that I would receive an email, but I have not received any communication yet. Itinerary #[redacted][redacted] Thank you, Aya Mohsen

Itinerary #: [redacted][redacted] I would like a refund for this itinerary due to the airline not flying to Miami on the booked date. Even though the airline claims to have informed Expedia, I was never notified. I reached out to Expedia on Monday to inquire about the flight status, but both Bryan and Luis assured me that everything was fine. After contacting the airline directly, they confirmed they are not operating on that date and notified Expedia. Please expedite the refund process for this itinerary since I had to rebook travel due to the unavailability of the flight, affecting scheduled appointments that I couldn't cancel. Despite my email to the airline, their customer service insists that Expedia must initiate the refund procedure.

I am writing to address an issue we experienced on our recent trip. After contacting you, we have not yet received a response. On Monday morning, we were left stranded in Reykjavik when the scheduled bus never arrived to pick us up from our hotel. Despite waiting for an hour in the rain, we had to take a taxi to the bus terminal at our own expense (£9.25). Subsequently, we had to take another taxi to the airport to catch our flight, costing us £[redacted].99. We are extremely disappointed with the service breakdown on our return journey, especially since the initial pickup was flawless. The email confirmation clearly indicated roundtrip transportation. This unexpected turn of events caused us considerable stress and financial inconvenience at the conclusion of our trip. We are requesting a full refund of the £[redacted].24 total taxi fares we had to pay due to the service failure.

On March 29, [redacted], we made a reservation at Sugar Beach House in Sipalay, Bacolod City for April 19-21, [redacted]. Today, April 18, [redacted], we tried multiple times to contact the hotel to confirm our booking but received no response. Eventually, around 5:30pm, we were informed that the hotel was fully booked. Vanessa stated she would get back to us by 6pm but failed to do so. After several unsuccessful call attempts, around 7:50pm, I spoke with Marco who revealed that the hotel had overbooked due to walk-in guests. I requested a refund for the inconvenience caused by their unprofessionalism. Marco mentioned refunding my money without providing any guarantees. This disappointing experience makes me hopeful that Expedia will address this issue promptly.

To whom it may concern, I am writing to inform you about a negative experience I encountered at the Dollar car rental location in Houston Hobby last night. My confirmation number is J[redacted] and the reservation is under Kenneth Isaacs, booked through Expedia. Upon arrival at 11:20 pm on April 17th, we were informed by an agent that our reservation was for the wrong airport. Despite showing them our reservation, we were told there were no cars available. After canceling the reservation with Expedia, we made a new one at the same location where cars were supposedly available. After waiting in line until 12:30 am, we were told that there were no cars left, even though we had a new reservation. Despite our frustration, we were not given a car and had to Uber to our destination at an additional cost. Despite contacting customer service, no one attempted to accommodate us. We request compensation for the poor service, unnecessary Uber costs, and the two hours of waiting time. A reimbursement for the Uber ride and a discount on our next booking through Expedia would be appreciated. Thank you for addressing this matter promptly. Sincerely, Kenneth I.

I need assistance with my itinerary urgently. Despite multiple attempts to contact customer service, I haven't received a confirmation or itinerary number. When I try to call, I am prompted for an itinerary number that I was never provided. I have not received any emails regarding my booking. I have been unsuccessful in reaching a live agent after multiple days of trying. If I cannot resolve this by 3:00, I will need to call the hotel to cancel my current reservation and make a new one through a different method. This experience is unusual for me with Expedia, and I hope to get this matter resolved promptly.

Hello, I'm Karlie W. I made a hotel reservation in Barcelona through your company at Sunotel Club Central for a 4-night stay. Unfortunately, upon arrival, our room wasn't ready for early check-in, so we paid an extra 40 euros for a larger room. We were told the pool and jacuzzi would be available the next day, but they weren't. The shower leaked water constantly, disturbing our sleep at night. During the room cleaning, we didn't receive fresh towels for two days. Our biggest concern was being locked in our room due to a faulty lock, with no balcony on the third floor. We had to wait inside while the hotel staff fixed the lock. My last night was affected as we missed a dinner reservation due to this issue. Although the hotel offered wine and free breakfast, I find this compensation inadequate for the safety risk we faced. The hotel manager gave me her card and suggested contacting your company for a refund. I'm very disappointed with this experience and look forward to hearing back from you soon.

I was recently charged $[redacted].52 for a booking that was never confirmed. I reached out to Expedia via email, and they confirmed that there is no reservation associated with my email address ([redacted]). The email exchange is as follows: Dear David, Thank you for reaching out to Expedia regarding your hotel reservation request. We have checked your account, and no booking is linked to your email address. Thank you for choosing Expedia. Globerant Expedia Customer Service Team I am requesting a refund for this incorrect charge. If this matter is not resolved, I will escalate it to VISA for further assistance. Thank you.

I have discovered that someone is using my room photos, knows my contact number, and has listed my condo unit on Expedia without my permission. This individual has been making bookings without my knowledge, putting my privacy at risk since I never registered my unit on Expedia. Recently, a group of people showed up at the condo lobby expecting to use the room, which I have no connection to. Unfortunately, I have been unable to reach your Philippine toll-free number for assistance. It is distressing that my personal information is being exploited in this manner. I am based in Cebu City, Philippines, and my contact number is [redacted]5. The listing on Expedia is under the name Horizon [redacted] Home Seaview Room #21-C. I hope to receive a prompt response to address this serious breach.

Itinerary #[redacted][redacted]/Mar 31 Our April 1st arrival at the Residence and Spa Baie des Anges by Thalazur in Europe was highly disappointing due to the ongoing construction at the hotel. The lack of functional outdoor pools, noise, and dust from the construction thoroughly dampened our vacation experience, especially for our children who were looking forward to enjoying the pools. We were caught off guard by the unexpected daily housekeeping charge of 20 euros and the additional fees for basic items like toilet paper. The presence of a camping trailer park obstructing the sea view, generating loud noises and smells, further marred our stay. Despite the promised spa credit, we did not receive it. This subpar experience compelled us, longtime Expedia customers Patrick Robb and Itzel J., to request a full refund of the hotel expenses.