Hi my name is Anna. I just wanted to give some feedback on our experience.* I had reser...

GetHuman940279's complaint issue with Expedia from March 2019

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The issue in GetHuman940279's own words
Hi my name is Anna. I just wanted to give some feedback on our experience.* I had reserved a hotel through Expedia for our first family trip. We went through and found a hotel with an indoor pool because my * year old and myself wanted to go swimming during our stay. When arriving at the hotel on Tuesday we checked in, went to our room,* and immediately got ready to go swimming. When we got to the pool it was so cold that my foot went numb so we couldnt go swimming.* I reported it to the front desk and they advised me there was nothing they could do so I called corporate. They called the hotel and told me gm would be there the following morning and If issue wasnt fixed to call back. Very upset from the beginning. In the room with nothing to do we notice there is mold on bathroom ceiling, and rooms not cleaned very well. Next day we get back from our outing and I ask front desk about the pool. She informed me a guy came and fixed it but could take hours to heat up. I checked every hour and still not okay to swim. My daughter was crushed. We had talked about this swimming for weeks prior to going. We checked out this morning and when we got back home I called corporate back. They didnt really try and fix issue. They offered points and I dont travel often so I told them that would be no benefit. I didnt ask for a full refund at all just something to compensate the pool issue (didnt even bring up the rest of issues because they were acting like it wasnt a big deal) it ended with a*$***check being sent to me in * to * weeks and the issue is resolved. (With them) I'm very disappointed.* They told me I could have checked out but all my hotel money was taken and it would have been * to * days to get it refunded. It was just not a good experience for our first trip and I felt they did not feel I had a real issue. I'm emailing Expedia because thats how I found this hotel and booked it. I thought you should know about my experience.* Very unsatisfied guest here. Hope to hear back soon***Thank you***Anna
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complaint issue
Reported by GetHuman940279
Mar 29th, 2019 - 6 mons ago
I have an issue with Expedia too
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GetHuman940279 started working on this issue
Mar 29th 2:20am