I was supposed to travel from Kalgoorlie to cairns via Perth, I rang to change the Date...

GetHuman-andkelly's customer service issue with Expedia from March 2019

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The issue in GetHuman-andkelly's own words
I was supposed to travel from Kalgoorlie to cairns via Perth, I rang to change the Date but they had no available flights. I was told I would get a credit refund so cancelled the flights. I was called back and was told they couldn’t give me a refund and they had already cancelled the flight. This was back in February. Expedia has emailed me as they are apparently sorting out the issue. I have called twice and have been told I would be called back and have not received a call. I explained to you people that I was going through a doestically violent relationship and that money was the last I had. I have a disabled child and a * year old. You have admitted fault for the refund and cancellation of the flights and I’m having to chase up where my $**** is. I don’t want a credit as I won’t be using your company for future bookings. I’m seeking a full refund to my account as I am now a single parent and unable to work with a severely disabled child who needs ** hour care. Your company has added to my mental anguish as I now going through financial hardship as I had to borrow money from family and use my home payments to get new flights. **I need to be advised ASAP of my full refund. I don’t want to be told you will call and then I have to make calls to your company cause of your failure to advise me of what is happening. **Thank you for your help with this issue.

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Customer service issue
Reported by GetHuman-andkelly
Mar 14th, 2019 - 2 years ago
Seen by 4 customers so far
Similar issue to 6712 others
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GetHuman-andkelly started working on this issue
Mar 14th, 2019 9:55am
GetHuman-andkelly indicated the issue is not fixed yet.
Mar 14th, 2019 9:55am