We were in Ireland from Dec ** - Jan *. Reserved a car rental through Expedia with Her...

GetHuman-bwodonal's customer service issue with Expedia from February 2019

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The issue in GetHuman-bwodonal's own words
We were in Ireland from Dec ** - Jan *. Reserved a car rental through Expedia with Hertz & paid the $*** collision protection fee at checkout when ordered. In Dublin, on Dec **th, the gentleman at Hertz did not honor the rental price nor the amount for collision protection. I was very upset, but was already late and had to accept what he offered at the counter. I booked a car through another rental service, Europcar, but I was not able to pick-up until Dec **. I ended up paying Hertz for * days on the first car at a total cost of $***! That included collision protection so my initial $*** investment was wasted along with paying more than $**.** more per day than I was quoted originally (reference itinerary **************). While we deserve a full refund of $***.** (******.*****.**), I understand Expedia may not have control over what I was charged in Dublin by Hertz. I respectfully request a refund of my original $*** for collision protection since I had to pay Hertz directly for the * days I had their car.

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Customer service issue
Reported by GetHuman-bwodonal
Feb 21st, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 6128 others
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GetHuman-bwodonal started working on this issue
Feb 21st, 2019 1:31pm

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