Before contacting them, items GetHuman-namadila may need:
Itinerary number, Email on account, Name on account, and Phone number on account
The issue in GetHuman-namadila's own words
My son Marco Sher meant to be on the flight from Christchurch to Nairobi Kenya itenerary: *************. He was not allowed to board the flight because he didn't have a transit visa in Australia. We were assured my Emirates that he wouldn't need a transit visa as his only got ** mins to transit. Please if we can have him on the next available flight but without traveling via Australia and if his ticket could be still used. Many thanks
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