Last month, I booked a trip to Palm Springs, CA. (Itinerary *************). My travel d...

GetHuman1690900's customer service issue with Expedia from December 2018

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The issue in GetHuman1690900's own words
Last month, I booked a trip to Palm Springs, CA. (Itinerary *************). My travel dates were * November thru ** November. The purpose of my trip was to move my mother into Assisted Living and to obtain a Power Of Attorney to gain control of her finances due to her incompetence to manage her own affairs.*During the trip, I ran into difficulties with my mother’s bank and had to meet with various attorneys to get the Power of Attorney in effect. Unfortunately, I could not get an appointment with the bank*attorney until the **th of November, which prevented me from returning on that date as scheduled.*I contacted Expedia on the **th of November to extend my departure date to the **th. I spoke with an agent at Expedia for about an hour and twenty minutes and he was able to get me a return flight on the **th of November but at a cost of $***.**. He said he would send me an email to direct me how to receive a refund for my original flight if I supplied supporting documentation. I never received the email from him.*I was subsequently charged $***.** on the **th of November.*I will be flying back to attend to my mother next month and am hoping you can help me get a refund of the original return flight on the **th. Please let me know what I need to do to make this happen.**Thank you very much,*Jennie Fascenda
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Customer service issue
Reported by GetHuman1690900
Dec 4th, 2018 - a mon ago
I have an issue with Expedia too
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Seen by 7 customers so far
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GetHuman1690900 started working on this issue
Dec 4th, 2018 9:55pm