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The issue in GetHuman1527185's own words
I made a reservation for my daughter and husband at the Rodeway Inn on Castaic Road. I stopped by to check it out before my daughter arrived. The entire property was very shabby. Piles of papers stacked up behind the reception desk. I asked the receptionist if i could see the room. After seeing how grubby it was, I tried to cancel, but told it was not cancellable. Met my daughter and husband next morning for breakfast and they told me the bed linens had not been changed and that the room was dirty. Later that night my daughter went to the bathroom to see cockroaches on the walls. Took pics. Complained to the manager the next morning and were told the cockroaches probably came from outside, they would refund $**, but needed to contact Expedia for the refund. I talked to manager Josh this morning. Told me he had seen the note, but that I needed to contact Expedia and they would give me a **% refund. I need to speak to somebody about this. The property was disgusting and Expedia should not have it in their portfolio.
GetHuman1527185 did not yet indicate what Expedia should do to make this right.
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