I made a reservation for my daughter and husband at the Rodeway Inn on Castaic Road. I...

GetHuman1527185's customer service issue with Expedia from November 2018

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The issue in GetHuman1527185's own words
I made a reservation for my daughter and husband at the Rodeway Inn on Castaic Road. I stopped by to check it out before my daughter arrived. The entire property was very shabby. Piles of papers stacked up behind the reception desk. I asked the receptionist if i could see the room. After seeing how grubby it was, I tried to cancel, but told it was not cancellable. Met my daughter and husband next morning for breakfast and they told me the bed linens had not been changed and that the room was dirty. Later that night my daughter went to the bathroom to see cockroaches on the walls. Took pics. Complained to the manager the next morning and were told the cockroaches probably came from outside, they would refund $**, but needed to contact Expedia for the refund. I talked to manager Josh this morning. Told me he had seen the note, but that I needed to contact Expedia and they would give me a **% refund. I need to speak to somebody about this. The property was disgusting and Expedia should not have it in their portfolio.

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Expedia

Customer service issue
Reported by GetHuman1527185
Nov 9th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3605 others
0 customers following this

Timeline

GetHuman1527185 started working on this issue
Nov 9th, 2018 12:41am