Members number *** *** *** *. We used aarp expedia for two nights stay in Burlington, V...

GetHuman1521316's customer service issue with Expedia from November 2018

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The issue in GetHuman1521316's own words
Members number *** *** *** *. We used aarp expedia for two nights stay in Burlington, Vermont for are daughter's graduation. May ** and **th. At this address. *Spacious Quiet Room IN OUR Shared Home**** N Winooski Ave, Burlington, VT, ******We thought everything would be fine but we received this text from the owner. Hello, you have a booking through HOME AWAY to stay at our property May ****. We are closing out our account with them due to some problems we are having with them...due to payment and what not. Anyhow, we think you should cancel out your reservation with them....for a full refund. If you would like to still book with us, please go through AIR BNB ..you actually will save a lot of money with them. Thanks for your time. Sorry for any inconveniences. So I called homeaway to cancel are reservations. They said I had to text the owner to cancel. So I texted Edward Sinclair owner who said he don't get paid until after you check in......this is why we are not dealing with them anymore. Call your credit card company and tell them to do a charge back. They will give the money back. So I called my bank and they said its been to long from when I get the reservation. So I called expedia and they said the owner has to call Expedia to cancel reservation. He's not going to cancel. Then I called aarp and told them this story. I talked to a woman named Latasha at ***-***-**** who said she well investigate and let me know something. It's been two weeks still no word on whats going on. I want to cancel my reservation. And get my money back. ************* property number *******. Reservation HA-YSNFHF. Can someone please help us get are money back from this scam. He's getting reservations, then texting he's guest's saying they need to cancel for one reason are another. When they can't cancel. He keeps the money. He well not call Expedia are homeaway to cancel. He's a thief. If he's doing this to us he's robbing others as will.

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Expedia

Customer service issue
Reported by GetHuman1521316
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 3582 others
0 customers following this

Timeline

GetHuman1521316 started working on this issue
Nov 8th, 2018 1:48am