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The issue in GetHuman-ivy_craw's own words
I originally booked a room for October **th and I called the hotel to confirm my reservation because we were checking in late and they told me the room was canceled because my card was declined I asked them if they had any available rooms and they said yes but they were not going to be able to match the rate so I said I would get back to them then I made a separate reservation at the hotel for October **th because at the time it was last **am I checked in everything was fine then I looked I my bank account this ironing and saw that I was charged for both rooms I called the red roof plus in Woburn where I started and they said because I booked it through Expedia there was nothing they could do so I would have to call you guys then I call and I got an audio message and was not able to talk to a real person and I really need to talk to and actual person if there is anyway you can help that would be great thank you
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