From: VENTINA LITTLEPAGE ******@***.com**Sent: Wednesday, September **, **** **:** PM*T...

GetHuman1171676's customer service issue with Expedia from September 2018

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The issue in GetHuman1171676's own words
From: VENTINA LITTLEPAGE ******@***.com**Sent: Wednesday, September **, **** **:** PM*To: *****@***.com* VENTINA LITTLEPAGE*Subject: Re: Homewood Suites by Hilton Hamilton, NJ - Refund request - Case ID : *REQ:S-********** ***Hi:**Below is the email history that has transpired between myself and Expedia.* Please note - the previous email*dated September **, **** from Expedia*is for the * rooms booked for*September *, **** and NOT for September *, **** which was refunded on September *, ****.* Therefore, I still have*NOT been refunded for the **rooms booked for September**,*****.****You are correct - $***.** x * * $***.** was refunded back on ****** for * rooms to check in on ******* however, I also called to cancel the * rooms on ****** -*which was booked for ****** check in but because of a Family Medial Emergency, I had to CANCEL.***A total of $***. ** was deducted from my account* $***.*** on August **, **** by Expedia - $***.** * $***.** balance of refund due for * rooms on ******.***Aug *** *****Elec POS WDL EXPEDIA ********** EXPEDIA.COM WAUS *- $***.*******From: *****@***.com ******@***.com**Sent: Wednesday, September **, **** **:** AM*To: *****@***.com*Subject: Re: Homewood Suites by Hilton Hamilton, NJ - Refund request - Case ID : *REQ:S-********** ***Dear Ventina, **Thank you for reaching out to Expedia about your refund on your hotel reservation. **We saw that one of our customer service representatives have already processed your refund last September **, ****, for the amount of USD ***.** and was returned to your card on the booking. You can call your bank to verify the status of your refund. **Thank you for choosing Expedia as your travel partner. ***Shiela *Expedia Customer Service Team ***-----Original Message----- *From: *****@***.com *Sent: Sep **, **** *:**:** AM *To: *****@***.com *Additional Recipients: *Subject: Re: Homewood Suites by Hilton Hamilton, NJ - Refund request - Case ID : *REQ:S-********** **Good Day: ***As of *********, I have NOT received my refund of $***.**. Please advise? ***Thanks, Ventina *****From: *****@***.com *Sent: Wednesday, September **, **** *:** AM *To: *****@***.com *Subject: Homewood Suites by Hilton Hamilton, NJ - Refund request - Case ID : *REQ:S-********** **Dear Ventina, **One of our customer support representatives has coordinated your refund request with Homewood Suites by Hilton Hamilton, NJ, they approved your request and we have processed a refund of USD ***.*, you can call your bank for the status of your refund. **Thank you for choosing Expedia. ***Alex *Expedia Customer Service Team *********************************** *From: *****@***.com *Sent: Wednesday, September **, **** *:** AM *To: *****@***.com *Subject: Homewood Suites by Hilton Hamilton, NJ - Refund request - Case ID : *REQ:S-********** **Dear Ventina, **One of our customer support representatives has coordinated your refund request with Homewood Suites by Hilton Hamilton, NJ, they approved your request and we have processed a refund of USD ***.*, you can call your bank for the status of your refund. **Thank you for choosing Expedia. ***Alex *Expedia Customer Service Team **From: VENTINA LITTLEPAGE ******@***.com**Sent: Monday, September **, **** *:** PM*To: *****@***.com* VENTINA LITTLEPAGE*Subject: Re: Requested Email: Hotel Cancel - Itin: ************* - Case ID : *REQ:S-********** ***You are correct - $***.** x * * $***.** was refunded back on ****** for * rooms to check in on ******* however, I also called to cancel the * rooms on ****** -*which was booked for ****** check in but because of a Family Medial Emergency, I had to CANCEL.***A total of $***. ** was deducted from my account* $***.** - $***.** * $***.** balance of refund due for * rooms on ******.***Aug *** *****Elec POS WDL EXPEDIA ********** EXPEDIA.COM WAUS *- $***.*****Sincerely, Ventina************** *********************** ***Description: Elec POS WDL EXPEDIA ********** EXPEDIA.COM WAUS *Date: ********* *Type: Debit*******From: *****@***.com ******@***.com**Sent: Wednesday, September **, **** *:** PM*To: *****@***.com*Subject: Re: Homewood Suites by Hilton Hamilton, NJ - Refund request - Case ID : *REQ:S-********** ***Dear Ventina, **Thank you for contacting Expedia about your refund request. **One of our agents communicated your request with Homewood Suites by Hilton Hamilton, NJ. In addition, we have processed a refund of USD ***.**. You may contact your bank to verify the status of your refund. **Thank you for choosing Expedia. ***Clark *Expedia Customer Service Team
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Expedia

Customer service issue
Reported by GetHuman1171676
Sep 20th, 2018 - 6 mons ago
I have an issue with Expedia too
Fixed
Seen by 3 customers so far
Similar issue to 2618 others
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GetHuman1171676 started working on this issue
Sep 20th, 2018 5:08pm
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Sep 20th, 2018 5:09pm
GetHuman1171676 indicated the issue is not fixed yet.
Sep 21st, 2018 6:30pm
GetHuman1171676 indicated the issue is not fixed yet.
Sep 21st, 2018 6:31pm