I booked a hotel in London. It’s an Expedia verified hotel with a sign at the front des...

GetHuman-joimeiw's customer service issue with Expedia from September 2018

Help with my Expedia issue
The issue in GetHuman-joimeiw's own words
I booked a hotel in London. It’s an Expedia verified hotel with a sign at the front desk when you check in. We walked into the Ambassadors Hotel at *** and walked out at *pm. It was so dirty disgusting and they put us in a basement room. The pillows were dirty and flat. The mattress was so old and you could feel every spring. The floors were so dirty. I took pictures and would like to speak to Expedia. This hotel should NEVER be offered. I am ok with paying for the first night even though we did not stay there. I do not want to pay for two nights. It was completely disgusting.
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Customer service issue
Reported by GetHuman-joimeiw
Sep 22nd, 2018 - 6 mons ago
I have an issue with Expedia too
Seen by 7 customers so far
Similar issue to 2655 others
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GetHuman-joimeiw started working on this issue
Sep 22nd, 2018 7:53am
GetHuman-joimeiw indicated the issue is not fixed yet.
Sep 23rd, 2018 11:04am