I cancelled a hotel reservation and received full refund on the hotel cost. But, I did...

GetHuman-ruthzach's customer service issue with Expedia from August 2018

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The issue in GetHuman-ruthzach's own words
I cancelled a hotel reservation and received full refund on the hotel cost. But, I did not receive refund on travel protection I purchased, $**. I called Travel Guard, the insurer. They said that since Expedia booked and paid for it(??) that Expedia needed to handle the refund of the travel protection. Travelguard would not do it directly. So, I need to have confirmation from Expedia that they are refunding my $**. The cancelled itinerary number is ************* sept ** to Sept **, Exeter Inn. Pls don’t confuse this with my current reservation beginning Sept * at same hotel. Thank you
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Expedia

Customer service issue
Reported by GetHuman-ruthzach
Aug 28th, 2018 - 4 mons ago
I have an issue with Expedia too
Fixed
Seen by 5 customers so far
Similar issue to 2183 others
0 customers following this
Items needed
Itinerary number
Email on account
Name on account
Phone number on account
Timeline
GetHuman-ruthzach started working on this issue
Aug 28th 4:06pm
GetHuman-ruthzach indicated the issue is not fixed yet.
Aug 29th 5:55pm
GetHuman-ruthzach indicated the issue is not fixed yet.
Aug 31st 5:38pm
GetHuman-ruthzach indicated the issue is not fixed yet.
Aug 31st 7:00pm