Our credit card has been debited with the following transaction:*Expedia...

GetHuman1037929's customer service issue with Expedia from August 2018

Help with my Expedia issue
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman1037929's own words
Our credit card has been debited with the following transaction:*Expedia ************* Expedia.Com.Aus*Amount ****.***Currency AUD *Transaction date ***********However my hotel has not received the payment or confirmation for it. Habitat hotel in Peru has been advised that Expedia has canceled my booking and has refunded the amount debited to my account* however I can not see the credit for it.*I have contacted Expedia through your Peruvian Office on ********** (Peruvian time) and was assured I was going to have the matter resolved and would be contacted within * hours. I am still waiting more than ** hours.*Also when contacted your office I was sent from one section to another without any satisfactory answer.*I trust this will reach the correct department and get a satisfactory and prompt response as it is causing a lot of distress in a time I should be having holidays.

GetHuman1037929 did not yet indicate what Expedia should do to make this right.

How GetHuman1037929 fixed the problem
Contacted Bank as Expedia never replied
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Expedia

Customer service issue
Reported by GetHuman1037929
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 30 customers so far
Similar issue to 2143 others
0 customers following this
Items needed
Itinerary number
Email on account
Name on account
Phone number on account

Timeline

GetHuman1037929 started working on this issue
Aug 26th, 2018 11:30am
GetHuman1037929 indicated the issue is not fixed yet.
Aug 26th, 2018 11:31am
GetHuman1037929 confirmed the issue is fixed. Hooray!
Aug 29th, 2018 12:36pm
GetHuman1037929 confirmed the issue is fixed. Hooray!
Sep 4th, 2018 10:11pm
GetHuman1037929 confirmed the issue is fixed. Hooray!
Sep 12th, 2018 10:51am

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