Before contacting them, items GetHuman1034792 may need:
Itinerary number, Email on account, Name on account, and Phone number on account
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Try emailing firstname.lastname@example.org from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman1034792's own words
Re: Itinerary ************* *Old Harbour Inn (**th - **th August)**I booked the above hotel for next week.*Unfortunately, my father died last Tuesday (**st) and with the funeral being next week - **th Aug. I need to cancel. I notified the hotel via email. Having called your cancellation line, the cancellation charge quoted was over **** dollars. Surely, under the circumstances, we do not have to loose the cost of £***.** ?
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