My Expedia itinerary number is *************. I am requesting a refund on United Airlin...

GetHuman1019006's customer service issue with Expedia from August 2018

Help with my Expedia issue
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The issue in GetHuman1019006's own words
My Expedia itinerary number is *************. I am requesting a refund on United Airlines flight ***** (PIT to EWR) and United Airlines flight ***** (EWR to PIT) . United Airlines cancelled the first flight due to inclement weather so I had no way to use the second flight. I booked these flights as a roundtrip deal through Expedia.**After I had spent about six hours at the PIT airport, and waited through two or three announced flight delays, on Friday, *******, my United Airlines flight ***** (PIT to EWR) was ultimately cancelled due to inclement weather in the NY*NJ area. **The PIT gate agent, United Airlines' Emily A. Kudej, recommended that United refund the cost of my roundtrip ticket (I was to return EWR to PIT on Sunday, *******). If you provide me a means to show you, I have photos which I can provide to you of both my boarding pass and the printed recommendation made by Ms. Kudej. Ms. Kudej recommended that I wait "a couple of weeks" to see if the refund went through and that I contact Expedia to follow up if the refund did NOT appear. **It's been a couple of weeks, and the recommended refund has not appeared on my account. It's worth noting that I was treating a friend to a Mike Birbiglia show that weekend and of course, couldn't attend and so lost out on $**** worth of theatre tickets as well.**I appreciate your help -- thanks in advance!

GetHuman1019006 did not yet indicate what Expedia should do to make this right.

How GetHuman1019006 fixed the problem
I called Expedia and got a lovely lady named Abigail. She was super-helpful and the issue was resolved with a full refund.
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Customer service issue
Reported by GetHuman1019006
Aug 21st, 2018 - 3 years ago
GetHuman1019006 shared how to fix
Seen by 78 customers so far
Similar issue to 2043 others
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Items needed
Itinerary number
Email on account
Name on account
Phone number on account


GetHuman1019006 started working on this issue
Aug 21st, 2018 3:39pm
GetHuman1019006 shared this issue with friends on Facebook
Aug 21st, 2018 3:40pm
GetHuman1019006 confirmed the issue is fixed. Hooray!
Aug 21st, 2018 4:51pm