I booked a room for my daughter, Jennifer Copeland, at the Quality inn in Chesapeake,VA...

GetHuman979705's customer service issue with Expedia from August 2018

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The issue in GetHuman979705's own words
I booked a room for my daughter, Jennifer Copeland, at the Quality inn in Chesapeake,VA online thru Expedia. Ended up costing ***.**, when I called it was ***.**! Then she had issues with roaches, broken tv's and were moved into a new room. The new room was filthy and she found a dirty used syringe hidden behind the coffee pot in the bathroom. Thank God no children were in the room, I was told the hotel had no control over refunding the nights stay, they offered me nothing at all to make it right. If it were a small issue I would have overlooked the situation, I stay at this location frequently. I draw the line at a dirty syringe, that could transmit diseases that could affect the rest of someone's life. I need help getting a full refund ASAP. Deborah Morgan, Jennifer Copeland
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Expedia

Customer service issue
Reported by GetHuman979705
Aug 11th, 2018 - a yr ago
I have an issue with Expedia too
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Seen by 17 customers so far
Similar issue to 1836 others
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Timeline
GetHuman979705 started working on this issue
Aug 11th, 2018 5:06pm