Hello, my name is Emiljano Kosta.I made a reservation through your company for vacation...

GetHuman-emilkost's customer service issue with Expedia from August 2018

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The issue in GetHuman-emilkost's own words
Hello, my name is Emiljano Kosta.I made a reservation through your company for vacation to Majestic Elegance Resort for period **.**.**-**.**.**. The room number was ****.The next day I arrived there on Monday Dt:**.**.** in the morning I received a phone call on the room from your local agent that greet us a welcome & said that we had $** credit for each of us me and my wife in total $** to use for spa. We did the spa and when we did the checkout on Sunday dt. **.**.** they told us that we have no credit. I contacted your local agent Francisco there located in the resort for this issue and he did a report and told us that the company will contact us by phone or e-mail within ** hours. So far we haven't received any call or e-mail. We want to know if you received this issue report or no and what phase it's the case. My contact are phone *****-***-**** & *****@***.com*Waiting for response.
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Expedia

Customer service issue
Reported by GetHuman-emilkost
Aug 9th, 2018 - 7 mons ago
I have an issue with Expedia too
Fixed
Seen by 12 customers so far
Similar issue to 1775 others
0 customers following this
Items needed
Itinerary number
Email on account
Name on account
Phone number on account
Timeline
GetHuman-emilkost started working on this issue
Aug 9th, 2018 2:30pm
GetHuman-emilkost shared this issue with others over email
Aug 9th, 2018 2:33pm
GetHuman-emilkost indicated the issue is not fixed yet.
Aug 9th, 2018 2:33pm
GetHuman-emilkost indicated the issue is not fixed yet.
Aug 9th, 2018 3:36pm
GetHuman-emilkost indicated the issue is not fixed yet.
Aug 9th, 2018 3:38pm
GetHuman-emilkost indicated the issue is not fixed yet.
Aug 9th, 2018 3:39pm
GetHuman-emilkost indicated the issue is not fixed yet.
Aug 9th, 2018 3:39pm
GetHuman-emilkost indicated the issue is not fixed yet.
Aug 10th, 2018 3:31pm
GetHuman-emilkost indicated the issue is not fixed yet.
Aug 10th, 2018 3:35pm