Expedia local expert is a scam company

Hello, *My name is Farah and I booked a round trip airport transfer back in Feb for $** for my family trip in Cancun, Mexico which was dated for July **-Aug *th. Upon arrival at the Cancun airport, I checked in for my transfer to the hotel and waited for * years and the local expert employees kept telling me that * of their got into an accident so I patiently waiters some more after * hours when they finally told me that they are short of cars so they put us in a taxi and I had to pay $**.** USD out of my pocket. I was told that the local expert at the resort the next day would refund the $**.** and I didn’t see them. They also told me to call them in the next * days during vacation to book my return transfer. I started calling them since July ** and they never pick up their calls. So I then contacted Expedia by email to explain the issue and I was told that they cannot do anything for me and they weren’t answering their phone. When it was time to leave for my return on Aug *th, I had to take another taxi for $**.** to get my family to the airport since Local Expert never answered their phone while I was in Cancun. Now, I have being calling and emailing them for over a week now to get my refund of $** for a service that was not rendered and they told me that they denied my request and will not give me a refund even know they are the ones that didn’t provide the service I paid for.