we booked for a * night stay in seaside or. on **** and **** ****. The pictures of the...

GetHuman935926's customer service issue with Expedia from July 2018

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The issue in GetHuman935926's own words
we booked for a * night stay in seaside or. on **** and **** ****. The pictures of the suite were nice. When arriving the front desk was occupied by tennants, who sent us * miles down the road to the other desk to check in. we went back to our room and was suprised at the false description. We had holes in the walls, no screen in the living room window that opened to the public,a thin blanket that occupied as a comforter. we did have sheets and * pillows. The smell of rodents hung in the air. That night and the following night the ceiling and walls had rats running around. Under the kitchen sink stunk like rats. Lysol would have been nice at this point. We called the front desk when the shower head wouldnt work and their response was they didnt understand us. WE both speak clear english. To go * miles down the road for a confrontation to clear up this misunderstanding was not in my agenda when they couldnt talk to us or come over to their unit. This was our * year*wedding anniversary.

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Customer service issue
Reported by GetHuman935926
Jul 31st, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1600 others
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GetHuman935926 started working on this issue
Jul 31st, 2018 8:59pm

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