Expedia Customer Service Issues

I made a reservation for 4 at the Best Western Ashbury Inn in La Grange, KY through your online app. One friend couldn't make it, so at check-in I explained to the staff that we only had 3 people. They mentioned they couldn't adjust the price and directed me to contact the app support. I'm requesting a refund for the unused bed. Also, there was a discrepancy with the check-in time. The app stated noon, but the hotel mentioned 3 pm. My contact number is [redacted]. Thank you. -James F.

I was attempting to book a roundtrip flight for two on Expedia from Seattle to Philadelphia. Initially, I selected a round trip flight for two priced at roughly $[redacted].43 on American Airlines, with provided departure and arrival times. When proceeding to select the return flight, I opted for the cheapest and quickest option, which happened to be Spirit Airlines priced at 0 dollars. Upon attempting payment with a credit card, the system billed me separately for the American Airlines and Spirit Airlines flights. I am wondering if I am required to choose the same airline for both the departure and return flights in order to be charged the total round trip price of $[redacted].43 for two individuals. On the subsequent page, the return flight for American Airlines displayed a price range of $78.00 to $97.00.

I recently booked a hotel through your website about a week ago. Upon arriving at Victory Inn in Muskegon, Michigan yesterday, my family and I had an extremely unpleasant experience. The 4th floor reeked of marijuana as soon as we got off the elevator, and there were concerning activities happening in the parking lot. This environment was not suitable for my three young children. Despite trying to contact Expedia for assistance, I couldn't reach anyone. I understand the no-refund policy but believe it should not apply in this extreme situation. We had to leave and book another room at Holiday Inn through your website, which turned out to be a much better experience. I am requesting a refund of my $99 due to the unacceptable conditions at Victory Inn. Thank you. - SK

The check-in process was disappointing as there was a lack of communication between the front desk and me. Upon our early arrival, we were informed that check-in wasn't until 3 pm, despite our itinerary stating this as well. Returning at 3 pm, we were told the room would be ready in 10 minutes, which actually took an hour. Unfortunately, the hotel did not explain our all-inclusive package properly. Instead, we were pressured into a costly trip and informed that only two restaurant reservations were included for an 8-day stay due to booking through Expedia. This contradiction with the 11 restaurants advertised online was frustrating. As the hotel failed to assist, we had to contact Expedia multiple times to resolve the issue, as the hotel's service was not up to par.

Hi, My name is Thomas A. Pluta, and my itinerary number was [redacted][redacted]. You can reach me at [redacted] or email me at [redacted] I booked a room at the Aladdin Inn in Sonora, CA for June 22-24, [redacted]. I cancelled the reservation five days before the trip using your automated phone system. I contacted the hotel for the next three days, and they informed me that they had not received any payment from Expedia. They also mentioned they were unsure if they were able to rent the room again. I understand that I may not be eligible for a refund. I expect Expedia to charge for their service. I am seeking clarification on who retained the remaining money, and if the hotel was able to rent out my room, I would like to explore potential refunds. Thank you.

On June 9th, [redacted], I booked a flight online and carefully entered my name, crucial for my overseas trip. Despite not receiving a confirmation from Expedia, I saw the charge on my credit card the next day. After requesting my itinerary from Expedia, they provided it late, making it impossible for me to make changes within 24 hours. I noticed my last name was mistakenly recorded by Expedia, not me. I contacted Expedia and they corrected the error by having the airline change my name. I believe the $25.00 I paid for the name change should be refunded to me, as it was not my mistake. Expedia has not sent me confirmation of the corrected name, making my current ticket unusable. I kindly request prompt action on resolving these issues. Thank you for your help.

I recently had an issue with a name change on my Expedia booking due to an error by an Expedia representative in Argentina. They charged my credit card $25 for the mistake, and although they eventually corrected it, I was not offered a refund. When I contacted customer service for a new confirmation reflecting the corrected name, they claimed they couldn't update it in their system. This caused problems with the travel agency I used, as they required the correct information. Despite receiving emails with my correct name, subsequent bookings were still showing the incorrect name. The customer service agent couldn't provide a satisfactory explanation for the error. I suspect this was an organizational issue as I couldn't make changes within 24 hours without charges due to not receiving a prompt confirmation from Expedia. I am requesting a refund and a correction to my name in the system. Thank you.

I have encountered a consistent issue where the reservations made through Expedia are not reflecting my correct name, which is Herbert G. Roskind Jr. Recently, my reservations were incorrectly listed under Mr. G, Mr. Jr, or Mr. Herbert instead of Roskind. This ongoing problem causes inconvenience during check-ins at hotels and airlines. I suspect it might be a translation error. I have been a loyal customer of Expedia for 15 to 20 years. To avoid future confusion, please ensure that my reservations are always under the name Roskind. Your attention to this matter would be greatly appreciated.

I made a hotel reservation with you under Confirmation# [redacted][redacted] for July 23 to 27 in Kelowna, BC. The booking mentioned no cancellation policy, and it was advertised as a pet-friendly hotel which is why I booked as I am bringing my dog. However, after booking, I was told by the hotel that only dogs under 15 inches in height are allowed, and my dog is larger. Due to this misleading information, I would like to cancel the booking and receive a full refund of $[redacted].20 to my credit card from Brian Pederson Properties. The hotel advised me to contact Expedia for this request. I await confirmation once this refund has been processed.

We are facing a tragic situation following a small aircraft crash that claimed three lives. My husband, James A. Conrad, is the director of the flight school where this incident occurred in Spokane. We now have three funerals to attend, and I am reaching out to request changes to our flight bookings. My husband needs to cancel his ticket, and I am hoping for a credit for a future booking. As for my daughter, Ginger A. Conrad, and myself, Mary Conrad, we need to adjust our one-way tickets from Spokane, WA, originally scheduled for July 24, to depart between July 27-30. I have already contacted Delta, but changing our tickets will incur fees. Our ticket numbers are [redacted][redacted] and [redacted][redacted], with the confirmation number for my husband's flight being GDLA7U. I appreciate any assistance you can provide during this difficult time. Thank you.

I received an email regarding a refund of USD [redacted].07 from Expedia that was processed on June 27, [redacted]. The refund was supposed to be applied to my MasterCard ending in [redacted] under the name expedia relocation. However, I have yet to receive the refund. The email mentioned that it may take up to 15 days for the credit to appear in my account. I will reach out to my credit card company to inquire about the status of the refund.

Please contact me promptly about my reservation with the following details: Itinerary #[redacted][redacted] and Confirmation [redacted]97. Despite purchasing insurance for unforeseen circumstances, I now need to change my booking to August 26 due to a family health issue. I tried to make this change online without success and encountered difficulty reaching you by phone. Additionally, the insurance hotline I contacted turned out to be based in Cambodia and incurred charges. I am willing to adjust the booking to a slightly cheaper date without any refund. This experience is troubling for a frequent user of Expedia like myself. The hotel was unable to assist me due to the reservation being locked. I eagerly await your prompt assistance in resolving this matter.

I recently stayed at the Day's Inn in Walcott, Iowa, and I want to share my experience. Waking up to ants in my bed was unpleasant, and although the front desk staff acknowledged the issue, the management was unresponsive. The room had a strong smell of urine, despite being a non-smoking room, and showed signs of neglect, with cigarette burns in the bathroom. Additionally, the pool was empty, and the back door was left unlocked. I felt compelled to contact the health department due to the poor conditions. I am requesting a refund and urge for transparency or closure of this establishment to prevent others from experiencing similar discomfort.

I am Prasad Barje and my itinerary number is [redacted][redacted]. I made a booking for a room at Rodeway Inn in Los Angeles for June 19, [redacted]. I had communicated with the hotel by phone and they confirmed the price without any issues. However, Expedia increased the price without my consent. I requested a $50 refund orally at the hotel in Los Angeles, but nothing has been done so far. I expect a concession as I booked through Expedia, not an additional charge of $50 for the same services. I have contacted Expedia via chat twice in the past few weeks regarding this issue, but I have not received any update. Please process my refund request promptly. Thank you, Prasad Barje.

I reserved a room at a hotel in Times Square through Hotels.com with a cancellation deadline of 2:00 PM on June 21st as stated in my confirmation. Despite canceling at 1:37 PM, I was still charged $[redacted]. As a Social Security recipient, this charge is a significant burden, especially as I had to cancel due to canceled lawsuit depositions. Despite numerous discussions with Hotels.com and the hotel, the issue remains unresolved, with the suggestion to reach out to you. I met the cancellation deadline, and I am seeking a refund of the charged amount. It is clear that the mistake was on Hotels.com's end, not ours. Confirmation number: [redacted][redacted].

I made a reservation through hotels.com with confirmation number [redacted][redacted]. According to their policy, I had until the 21st at 3 o'clock to cancel without a penalty. I called at 1:37 PM on the 21st, well before the deadline, but was still charged $[redacted]. After two months of back and forth between the hotel and hotels.com, I was told to contact you for a resolution. I am requesting a full refund as the charges are a burden on my fixed Social Security income. Due to the cancellation of our New York City depositions, I had to cancel the hotel booking. Please assist me with this matter promptly.

To whom it may concern at Expedia, I am writing to bring to your attention a previous conversation I had with one of your employees regarding a guest at the Petra Mare Hotel in Ierapetra, Crete, Greece. The conversation resulted in a misunderstanding about charges for an additional person in a room. I clarified that a child under 12 stays free, but your representative informed the guest that any extra person would be complimentary. Consequently, I had to cover the cost of the additional guest out of my own funds, despite it being due to the miscommunication. Both Expedia and the guest have placed the blame on me, stating there is a recorded telephone conversation as evidence. However, I was not informed that the call was being recorded, which is a violation of personal data protection laws. The same recording can confirm that your employee failed to disclose the recording. I am seeking reimbursement for the amount I had to pay due to the mistake made by your employee.

I recently used Expedia for a motel reservation. Upon checking out, I noticed my bill was $[redacted].00 less than the original quote. When I reached out to Expedia, they informed me that they couldn't refund the difference. The customer service representative I spoke to had difficulty with English and didn't disclose his name. I have used Expedia without issues in the past, but this experience may change that. I can't afford to lose an extra $[redacted]. Buyer beware, I might look for a different company moving forward. It's disappointing to think about all the others who may have been overcharged by Expedia.

I had made a reservation at a hotel in Times Square through hotels.com. As per my confirmation, I had until * o’clock on ** June to cancel my reservation. Despite calling to cancel at *:** PM, I was still charged $***. As a Social Security recipient, this unexpected charge is a significant burden on my finances, especially since I had to cancel due to the cancellation of depositions for a lawsuit. Despite numerous communications with hotels.com and the hotel itself, I was directed to reach out to you for assistance with this issue. We made sure to call within the stipulated time frame, but it seems there was a lapse on hotels.com’s end. I am seeking a refund for the erroneous charge. My confirmation number is *************. Thank you.

I was recently charged for a room I didn't stay in. On 06-15-18, I booked a room at Days Inn in Goodlettsville over the phone and provided my debit card for payment. Despite requesting to pay with cash at check-in, I waited for 30 minutes while the front desk attendant had an argument with another guest. Frustrated, I left and canceled my reservation. On 6-18-18, I saw a charge of $[redacted].00 on my account, followed by a credit of $38.77 on 6-19-18. When I called the hotel, I was informed they charged me $87.63 for a cancellation fee and a travel commission. Despite explaining that I did not receive any service due to the altercation at check-in, the staff member was unhelpful. The hotel owner suggested I contact Expedia, where the reservation was originally made, for a refund of the charged amount. I have filed a complaint with the Better Business Bureau and kindly request a refund of $87.63.