We booked tickets through you on Cape Air for September ****. There was a hurricane an...

GetHuman-annegutm's customer service issue with Expedia from July 2018

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We booked tickets through you on Cape Air for September ****. There was a hurricane and flight cancelled. Tickets good for one year until September ****. I called Cape Air to book new reservations. They told me to call Hahn air. Hahn air told me to call Expedia. Both Cape Air and Hahn air could find us in the system with our ticket numbers but couldn't book new flights. I was on the phone with Expedia rep for over * hours. He couldn't find our tickets. He called Hahn air and told me I should be getting an email in ** hours straightening this out. He took the information of the new flights we would like to book. * days have passed. I have heard NOTHING. He told me our information would be in your system but I cannot get through to you by phone. This is frustrating and aggravating and I would like to hear from somebody in your customer service.
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Expedia

Customer service issue
Reported by GetHuman-annegutm
Jul 3rd, 2018 - a yr ago
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Items needed
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Email on account
Name on account
Phone number on account
Timeline
GetHuman-annegutm started working on this issue
Jul 3rd, 2018 10:14pm
GetHuman-annegutm indicated the issue is not fixed yet.
Jul 3rd, 2018 10:15pm
GetHuman-annegutm indicated the issue is not fixed yet.
Jul 4th, 2018 12:12am
GetHuman-annegutm indicated the issue is not fixed yet.
Jul 6th, 2018 11:44pm
GetHuman-annegutm indicated the issue is not fixed yet.
Jul 8th, 2018 11:57pm