On the **th of June I called up Expedia to cancel my booking of up to * guests in a roo...

GetHuman-sophieel's customer service issue with Expedia from July 2018

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On the **th of June I called up Expedia to cancel my booking of up to * guests in a room at The Castle, Peacehaven due to Expedia*the hotel ‘accidentally’ overbooking for the specific date of stay for the **th-**th June. I explained this to the customer service person on the phone on the **th of June and he ensured me that he could cancel it for me and refund £** back to me within *-** working days (as £** was the amount I paid). I am very, very upset and angered as I still am yet to receive this payment! I am also a university student I CANNOT afford to lose £**?! It was also my birthday that weekend and it was completely ruined because of this.
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Customer service issue
Reported by GetHuman-sophieel
Jul 3rd, 2018 - a yr ago
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Items needed
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Email on account
Name on account
Phone number on account
GetHuman-sophieel started working on this issue
Jul 3rd, 2018 11:38am
GetHuman-sophieel indicated the issue is not fixed yet.
Jul 3rd, 2018 12:38pm