We have booked an hotel in Tallala Sri Lanka called Handun Villas. It is unfinished and...

GetHuman-johnrkel's customer service issue with Expedia from July 2018

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The issue in GetHuman-johnrkel's own words
We were trying to have a restful holiday by the beach. ... We have booked an hotel in Tallala Sri Lanka called Handun Villas. It is unfinished and despite its promotion does not have a private beach: you need to cross a busy road and take a path then to the public beach. It is dangerous for our children and the hotel is not as advertised. We want to cancel and obtain a refund.
I want a refund so we can make alternative more appropriate arrangements.
Booking number: ************
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Expedia

We want to move to an hotel that is child-friendly and as-advertised
Customer service issue
Reported by GetHuman-johnrkel
Jul 3rd, 2018 - a yr ago
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Items needed
Itinerary number
Email on account
Name on account
Phone number on account
Timeline
GetHuman-johnrkel started working on this issue
Jul 3rd, 2018 9:28am