I booked a room at Days in New Jersey for * nights. I pre-paid $***.**. The hotel did...
GetHuman-chersutu's customer service issue with Expedia from June 2018
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The issue in GetHuman-chersutu's own words
I booked a room at Days in New Jersey for * nights. I pre-paid $***.**. The hotel did not look like the pictures, we were supposed to be on a no smoking floor and all it smelled like was smoke on the whole floor and it did not smell like cigarette smoke it smelled like drugs . Also there were prostitutes walking around as well as roaches. The staff was very rude and said it was ok to sleep with bugs . The window did not lock it was supposed to stay closed with a board I'm guessing, as there was a board keeping it closed. We left and since it was last minute I had to go to a hotel that had vacancy and was way over my budget . I would like a full refund
GetHuman-chersutu did not yet indicate what Expedia should do to make this right.
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How GetHuman-chersutu fixed the problem
I actually called hotels.com. I took me a few tries before I got an actual person to talk to, but it was worth the time. They are going to reimburse me for the full booking.
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