I want my refund for my plane tickets. We paid for the insurance in case we couldn’t ma...

GetHuman-mbrawley's customer service issue with Expedia from June 2018

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Get refund ... I want my refund for my plane tickets. We paid for the insurance in case we couldn’t make it and now we are not able to go. Now you are refusing to give our refund. I spoke with a lady through Expedia and she said that we would not be eligible for a refund because Delta would not accept the insurance and they would not offer a refund. *I then called Delta and they said they would refund the tickets, but it needed to go though you. *Please let me know the best way to get the refund.
I bought insurance so I could cancel if necessary.
I trust that Expedia will make this right and come up with a resolution that is fair.
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Expedia

Customer service issue
Reported by GetHuman-mbrawley
Jun 25th, 2018 - 2 mons ago
I have an issue with Expedia too
Fixed
Seen by 4 customers so far
Similar issue to 863 others
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Timeline
GetHuman-mbrawley started working on this issue
Jun 25th 2:33am
GetHuman-mbrawley indicated the issue is not fixed yet.
Jun 25th 2:33am